CitNOW

We are beyond proud and delighted to have won Supplier of the Year at the AM Awards, for the third time in a row! It is an absolute honour to win again - thank you to our loyal customers and everyone who voted for us.

Read more

Robinsons ŠKODA

‘Amber Follow-Up’ increases amber work approved by 86%

Robinsons Motor Group

Summary

Many workshops miss out on follow-up work from Amber alerts picked up during servicing, but Norwich-based Robinsons ŠKODA has managed turn the tables after adopting CitNOW’s Amber Follow-up add-on technology.

Having heard about CitNOW’s user-friendly platform, the group opted for CitNOW Workshop and following the move it wasn’t long until the benefits shone through.

Read more

Day-to-day, it’s a tool which makes our lives easier. For example, even if the front-end receptionists don’t book in a customer’s next visit on the day, they are able to easily do so at a later date thanks to the tool’s intuitive interface.

Not only are we securing more Amber work, but all the appointments have a good level of detail to them, so we can act readily on current work.

The output is great and it eases the pressure on staff; and all this for relatively little extra spend.


Alistair MacFarlane, Robinsons ŠKODA

Related Case Studies

SKODA dealership photo

Academy Bodyshop Sales Web Workshop

Robinsons ŠKODA

‘Amber Follow-Up’ increases amber work approved by 86%

View Case Study
Photo of the Essex Ford store, front of dealership in shot as well as Ford vehicles

Academy Bodyshop Sales Web Workshop

Essex Auto Group

Essex Auto Group doubles workshop video output in just four months

View Case Study
Aston Martin showroom, image features 4 different Aston Martin models

Academy Bodyshop Sales Web Workshop

Leven Car Group

Leven sales triple after introducing CitNOW Video

View Case Study
Classic Porsche car in a showroom with the Maundrell logo on the wall in the background

Academy Bodyshop Sales Web Workshop

Maundrell

Maundrell secure sales across the globe with video

View Case Study
Close up of Town Centre Automobiles dealership entrance with Citroen cars at the front

Academy Bodyshop Sales Web Workshop

Town Centre Automobiles

Town Centre Automobiles strengthens customer relationships

View Case Study