Our exclusive new industry research report has launched! Find out how consumer behaviour is changing and how technology can help unite the customer and retailer through technology.

Download now

Robinsons ŠKODA

‘Amber Follow-Up’ increases amber work approved by 86%

Robinsons Motor Group

Summary

Many workshops miss out on follow-up work from Amber alerts picked up during servicing, but Norwich-based Robinsons ŠKODA has managed turn the tables after adopting CitNOW’s Amber Follow-up add-on technology.

Having heard about CitNOW’s user-friendly platform, the group opted for CitNOW Workshop and following the move it wasn’t long until the benefits shone through.

Read more

Day-to-day, it’s a tool which makes our lives easier. For example, even if the front-end receptionists don’t book in a customer’s next visit on the day, they are able to easily do so at a later date thanks to the tool’s intuitive interface.

Not only are we securing more Amber work, but all the appointments have a good level of detail to them, so we can act readily on current work.

The output is great and it eases the pressure on staff; and all this for relatively little extra spend.


Alistair MacFarlane, Robinsons ŠKODA