CitNOW Triage, our new pre-diagnostic customer communication platform, is now available!

Find out more

Provide seamless, multi-channel customer communication

Looking for an easy way to communicate with your customers through different messaging channels? CitNOW Conversations makes this possible through one simple platform.

A sales women in a dealership using CitNOW conversations on a mobile device

Product Overview

CitNOW Conversations, empowers retailers to engage seamlessly with customers through their preferred messaging channels, such as WhatsApp, Facebook Messenger, live chat, email or OEM app. Being managed through one centralised platform enables a single point of reference for all conversations no matter which messaging channel is used, providing effortless streamlined communication.

Make it easier for customers to start the conversation, save time by efficiently qualifying leads, and speed up your sales processes with multi-channel communication and automation. Maximise service productivity by driving more service bookings with automated invites and keeping customers updated on their vehicle through conversations.

One platform for all communications channels, drives efficiency whilst elevating the customer experience.

Key Features

A mobile device showing multi channel conversations

Multi-channel communication

Engage with your customers through different channels and collaborate more efficiently by using one platform for all conversations.

A live chat customer support technician

Live Chat

Capture more leads and connect with your customers on your website with a live chat tool built for retailers. Offer a quick and convenient way for customers to reach you when they need you.


WhatsApp Business

Increase booked appointments with automated invites and reminders via WhatsApp Business Chat and unify sales conversations. 95% of all messages are opened.

An AI powered chatbot

AI Chatbots

Qualify your leads, schedule appointments for your sales team, book service appointments and more with AI Chatbots. Engage with your customers no matter when they visit your website. Scale and free up time for your team.

A security shield with a person inside

GDPR compliant

User privacy and data protection is in place, ensuring full compliance with GDPR regulations. Personal information is handled with care and security.

The CitNOW Conversations Dashboard


The comprehensive analytics dashboard gives you insight into your performance and lead-generating capabilities, which helps you make informed business decisions.

Key Benefits

Sales lead pipeline

Drive more sales

Engage with your website visitors and turn them into sales opportunities. Pre-qualify your leads and speed up the sales process.

Upward Trend Graph

Increase productivity

Maximise service productivity by driving more bookings via multi-channel booking options and automated customer updates throughout the workshop process.

A timer showing 24 hours


Take care of enquiries outside of your regular working hours with no more missed calls. By utilising AI Chatbots, you can be available to your prospects and customers 24/7.

Cogs and a clock


Convert your incoming calls to messaging. Save time by answering through WhatsApp or other channels instead of phone calls. Customers are able to answer where and when it suits them.