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CitNOW Group

Complaints Policy and Procedure

CitNOW Group Complaints Policy and Procedure

CitNOW Group is committed to providing a high-quality service to all our customers. When something goes wrong, or is unsatisfactory, we’d really like to know about it to allow us to deal with it promptly and efficiently, ensuring we continue to provide the highest standard of service and allowing us to continuously improve.

We aim to respond to complaints within 2 working days, if you wish to make a complaint, please use the following contact options:

If your complaint is of a sensitive nature please email feedback@citnow.com CitNOW treats personal information with dignity and care in line with current Data Privacy legislation. If you have any queries regarding how we handle and store your data including how to make Data Subject Access Requests, please read our Privacy Notice.

If your enquiry is anything GDPR related, please email DPO@citnow.com and we will action your request within 30 days.