RTC REALinsights is evolving CitNOW Insights!

Find out more
purple gradient with shapes A man and a women watching a webinar
the ultimate personalised experience
Deliver your customers
A man and a women watching a webinar
the ultimate personalised experience
Deliver your customers
a man and a women watching a webinar
the ultimate personalised experience
Deliver your customers

Our Offerings

Our Academy training program ensures your dealership has the knowledge and skills needed to deliver the ultimate personalised customer experience.

We offer learning and development that is designed to align with your requirements and processes. The focus of any training session is always the outcome; improved understanding and use of CitNOW, to improve the quality of your videos and the interactions you have with your customers.

The learning you receive is designed and led by experts with automotive experience in both sales and aftersales. Our training is truly multi-channel; providing you with a convenient blend of learning to suit your requirements to and schedule.

  • Person in car dealership taking photo of a car with a phone

    CitNOW Sales Webinars

    For both new and existing users. Interactive, live sessions ensure you receive high quality training with the ability to ask questions along the way, resulting in maximum levels of knowledge.

    • Learn your way around CitNOW Sales
    • Get to know initial good practice skills
    • Get comfortable in making your sales videos

    View upcoming webinars and book your place:

  • Person in car workshop taking video of underneath of a car with a phone

    CitNOW Workshop Webinars

    For both new and existing users. Interactive, live sessions ensure you receive high quality training with the ability to ask questions along the way, resulting in maximum levels of knowledge.

    • Introduction to the workshop interface
    • Learn key concepts to a good workshop video
    • Get comfortable making a customer video

    View upcoming webinars and book your place:

Group of four people in suits sitting around a table talking to eachother with a laptop on the table

Onsite

Onsite training at your dealership, provided by our expert Academy coaches, tailored for your business and designed to help you get the most out of your CitNOW subscription.

  • Hands on practical training using your own CitNOW subscription, Academy coach guidance
  • Directed at all staff within your dealership to maximise efficiency and minimise disruption to site operations.
Woman at a desktop looking at her laptop

Online

Informative and instructional – on demand learning for individuals to help you develop and evolve. Access online module based learning 24/7 for maximum convenience. You will receive an official certificate each time you complete a module.

  • Accessible at your fingertips
  • Get started with the basics right through to your advancing your skills, all at your own pace
  • Delivered through a blend of eLearning modules and video learning
  • Covers the essentials, plus insights into best practice
Technician working on a vehicle up on a ramp

Bespoke

The Academy can support you in creating a complete bespoke program, designed to understand and address your specific challenges and requirements.

We deliver bespoke training to match your exact needs

  • Delivered onsite or virtually, making it easier to train your team efficiently
  • Identifying your KPI’s and tailoring a program to help you achieve your outcomes
  • Scaleable – can be delivered to an individual Group or OEM