Introducing CitNOW Conversations, our brand-new solution delivering seamless, multi-channel, two-way, customer communication in both your sales and aftersales environment.

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the ultimate personalised experience

Deliver your customers

the ultimate personalised experience

Deliver your customers

the ultimate personalised experience

Deliver your customers

Learning and Development for Success

Our Academy training programme ensures your dealership has the knowledge and skills needed to deliver the ultimate personalised customer experience.

We offer learning and development that is designed to align with your requirements and processes. The focus of any training session is always the outcome; improved understanding and use of CitNOW, to improve the quality of your videos and the interactions you have with your customers.

The learning you receive is designed and led by experts with automotive experience in both sales and aftersales. Our training is truly multi-channel; providing you with a convenient blend of learning to suit your requirements to and schedule.

Virtual: CitNOW Sales Webinars

For both new and existing users. Interactive, live sessions ensure you receive high quality training with the ability to ask questions along the way, resulting in maximum levels of knowledge.
- Learn your way around CitNOW Sales
- Get to know initial good practice skills
- Get comfortable in making your sales videos
View upcoming webinars and book your place:
Virtual: CitNOW Workshop Webinars

For both new and existing users. Interactive, live sessions ensure you receive high quality training with the ability to ask questions along the way, resulting in maximum levels of knowledge.
- Introduction to the workshop interface
- Learn key concepts to a good workshop video
- Get comfortable making a customer video
View upcoming webinars and book your place:

Group of four people in suits sitting around a table talking to eachother with a laptop on the table

Physical

Onsite training at your dealership, provided by our expert Academy coaches, tailored for your business and designed to help you get the most out of your CitNOW subscription.

Hands on practical training using your own CitNOW subscription, Academy coach guidance
Directed at all staff within your dealership to maximise efficiency and minimise disruption to site operations.

Woman at a desktop looking at her laptop

Digital

Informative and instructional – on demand learning for individuals to help you develop and evolve. Access online module based learning 24/7 for maximum convenience. You will receive an official certificate each time you complete a module.

Accessible at your fingertips
Get started with the basics right through to your advancing your skills, all at your own pace
Delivered through a blend of eLearning modules and video learning
Covers the essentials, plus insights into best practice

Technician working on a vehicle up on a ramp

Bespoke

The Academy can support you in creating a complete bespoke program, designed to understand and address your specific challenges and requirements.

We deliver bespoke training to match your exact needs

Delivered physically or virtually, making it easier to train your team efficiently
Identifying your KPI’s and tailoring a program to help you achieve your outcomes
Scaleable – can be delivered to an individual Group or OEM

What our customers say

All of our requirements have been met, and you allowed us to completely tailor the training to deliver the right message to our teams. Mike has been amazing - engaging with the teams and getting the most out of the sessions. Our videos have decreased in length but engagement from the customer has increased. Less silent videos and doing videos for the sake of it. This has really helped relaunch CitNOW into the business and back into our process.

Group 1 Automotive

We now have branded videos, improved through Clarity and further development projects in the pipeline. Quite simply, my objective was to keep our approach to CitNOW relevant, and with that our internal training frequent and fresh. The results have been amazing. More 5 start reviews, an increase in sales rate and better customer satisfaction scores. My only regret is why didn't I do this sooner.

Learning and Development for Success

Our Academy training programme ensures your dealership has the knowledge and skills needed to deliver the ultimate personalised customer experience.

Virtual: CitNOW Sales Webinars

Virtual: CitNOW Workshop Webinars

Physical

Digital

Bespoke

What our customers say

Group 1 Automotive

Sytner

Find Out More

Learn how we can improve your customer engagement. Get in touch with us today

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