Digitise the remote vehicle appraisal experience
Want to provide fast, accurate and competitive part exchange valuations? Looking for a simple, seamless digital appraisal process? We’re here to help!
Introducing CitNOW Conversations, our brand-new solution delivering seamless, multi-channel, two-way, customer communication in both your sales and aftersales environment.
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Product Overview
CitNOW Appraise is a fully digital vehicle appraisal tool which simplifies the part exchange process and helps you to grow your used vehicle stock inventory.
With no account creation or app download required, your customers can simply submit video footage and photos online which you can review remotely – saving you time and money.
You can then provide fast, accurate, no hassle, first time valuations, avoiding the need for any awkward customer conversations.
Key Features
Bespoke branding
CitNOW Appraise can be adapted to a retailer's bespoke branding as well as providing the option for multi-branding.
Customer asset capture
Present customers with the ability to capture photos and a video – in browser - in the order you choose.
Custom communication templates
Bespoke templates created for your own individual use case, giving you more flexibility to communicate effectively.
CitNOW Sales integration
Integrate with CitNOW Sales for a seamless transition directly from their CitNOW video presentation page, boosting part exchange conversion rates.
Customer questions
Ability to obtain answers to specific questions by presenting the customer with a bespoke series of questions during the process.
Customer guidance video & screen
An intuitive customer experience incorporating a useful guidance video and instructions to elevate the customer experience.
Key Benefits
Fully Digital
Online process with automated workflows achievable, generated by customer activity on your website, meaning zero manual effort for you.
Accuracy
From the submitted video footage and photos, retailers can provide accurate valuations eliminating the need for any uncomfortable customer conversations with customers around vehicle valuation.
Confidence
Through customers' detailed vehicle overviews, you gain enhanced confidence in the vehicle's quality and resale value.
Convenience
No download needed, fully digital vehicle appraisal - meaning the ultimate convenience for you and your customers.
Appraise Integrations
