Zype TV Ltd Subprocessors

We rely on Subprocessors for a number of business functions to provide our Services to You. All Subprocessors have been chosen based on their advanced offerings, security and credentials. Our data warehouses for storing data for our European Customers are regionalised and located within the EEA, so no data is actually held in any outside region not applicable to the GDPR EU Regulations. Our subprocessors based outside of the EEA have the current recommended safeguards in place for the processing We do with them. CitNOW is dedicated to the security and integrity of the Data we process. If you have any questions in relation to our use of our subprocessors, please feel free to contact CitNOW at DPO@citnow.com.

Twilio Inc.

SendGrid Inc.

  • Address: 1801 California Street, Suits 500, Denver, CO, 80202
  • Email: support@sendgrid.com
  • Data: Customer and staff names, email addresses and emails
  • Purpose: CitNOW uses SendGrid to send emails on behalf of Dealers
  • Website: SendGrid Security Policy

MessageBird BV

Amazon AWS

  • Address: 410 Terry Ave. North Seattle, WA 981095210, USA
  • Data: We store dealer and customer information in databases, and video content on servers run by Amazon AWS. We use regionalised servers, for example our German customers are run from the AWS Frankfurt Data Centre
  • Purpose: We use Amazon AWS for general compute and data storage tasks
  • Amazon AWS Security Whitepapers


  • Address: 10800 NE 8th St, Suite 700, Bellevue, WA 98004
  • Data: Dealership staff details such as username, password and some profile information as part of their account. This service is regionalised
  • Purpose: Identity provider and secure login service
  • Auth0 Security Whitepapers


  • Address: Netlify, Inc., 2325 3rd Street, Suite 296, San Francisco, California 94107
  • Data: No data is stored, however the presentation layer of our Dashboard applications are served through their CDN
  • Purpose: Serverless deployment of web applications (Dashboards)
  • Netlify Security Whitepapers

New Relic

  • Address: 188 Spear St., Suite 1000, San Francisco, CA USA 9410
  • Data: IP Addresses
  • Purpose: Monitoring systems
  • New Relic Privacy Policy

Dolby Laboratories, Inc.

  • Address: 1275 Market Street, San Francisco, CA 94103
  • Email: Privacy@Dolby.com
  • Data: Videos
  • Purpose: CitNOW use Dolby.io to enhance the audio levels and remove some background noise for some dealerships (subject to their CitNOW subscription tier)
  • Dolby Privacy Policy
  • Dolby DPA


  • Address: Deltic House, Kingfisher Way, Wallsend, NE28 9NX
  • Data: Customer names, email addresses, phone numbers, and general CitNOW subscription data.
  • Purpose: CitNOW uses Durhamlane as an outsourced customer engagement service.
  • Durhamlane Privacy Policy


  • Address: Delighted LLC, 333 W. River Park Drive, Provo, UT 84604
  • Data: Dealership staff names, email addresses, phone numbers, and general CitNOW subscription data.
  • Purpose: CitNOW uses Delighted as a customer NPS provider.
  • Delighted Privacy Policy

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