Personalized Digital Communication Experts

Personalized digital communication is vital for bridging the online to offline customer experience and we provide just that. With something for every stage of your customer’s journey, our app-based platform provides a secure, brand-compliant solution - so you can start building trust, transparency and long-lasting relationships.


The Benefits


Bridge the gap

Personalized video allows automotive retailers to meet the challenge of bridging the gap between online and offline communications, and helps build lasting emotional connections.

  • Competitive advantage - get ahead of the market by providing added value
  • Omni-channel experience - provide an integrated and cohesive customer experience
  • Improve lead management - increase and nurture a pipeline of potential buyers
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Customer first

Customers today live, research and purchase online. Personalized automotive video and smart imaging provide a tailored buying experience, while building a one-to-one relationship with the retailer.

  • Customer experience - delight customers and improve customer satisfaction scores
  • Retailer efficiencies - integrates with your existing processes and systems
  • Emotional engagement - harness consumer trust and build relationships
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Buy better

The retailer comes to you with a personalized video of your vehicle of choice, whether you’re buying or maintaining it.

  • Quicker buying experience - decide what car to test drive based on personalized video
  • Build trust - Simply and quickly see what work the technician is advising, complete transparency
  • Relationship building - The personal approach from the convenience of your mobile device
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Our Products



How can you sell to customers if they do all of their research at home? How do you build relationships if they’re sat on their sofa? You need to go to them - digitally!

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How can you create trust and increase workshop conversions and simultaneously empower the customer to take control, and quickly and simply agree on the next steps? Get the right tool for the job.

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Customer Testimonials

Embracing video has helped us sell more cars to a broader audience, while delivering the outstanding personal experience our customers expect. The ability to visually communicate the intricate details that make our used cars truly exciting has been invaluable, and made a tangible impact on the business.

Roddy McAllister Leven Cars Group

There is a direct correlation between the implementation of CitNOW and the relationships that have been developed with the customer. Customers have responded particularly well to the thank you videos that we have sent as it adds an extra layer of communication that we’ve not had in the past. The Rate this Video feature has also been particularly useful; it’s great to be able to get instant customer feedback and gratifying for our team to have swift, positive feedback on their videos.

Abbie Bennett Town Centre Automobiles

By using video communications, we have been able to personalise the car buying experience for our discerning customers down to the finest details. This digital approach has helped us expand our reach beyond our site to some of the furthest corners of the globe, securing sales far beyond the showroom doorstep and generating a swift return on our initial investment.

Steve Rogers Maundrell

The ongoing challenge for all workshops is maintaining customer communication. After customers drop off their vehicles, many believe they end up in an imagined "garage black hole" until they pick them up. With CitNOW, customer transparency is easy to achieve as it allows us to send high quality videos reliably. This puts our customers at ease and helps us to offer more value for money by visually demonstrating what work is needed, laying to rest the myth of the "garage black hole".

Essex Auto Group said Brett Robins

CitNOW was flexible and supportive in everything it delivered for us. The feedback from our retailers has been good and there is a genuine feeling that the ones who were already using video now understand the benefits in doing things differently and taking things to the next level. Those retailers who were new to video found it a real eye-opener in terms of why this is a fantastic tool to use with their customers. I really feel that our ŠKODA UK network is ready to take things to the next level.

Lisa Hartley ŠKODA UK

Introducing video was an extremely positive step for the business, but the next stage was to ensure consistency and quality across all teams at all sites. We also needed to re-energise the entire Health Check process. The CitNOW Roadshow is a high-energy, hands-on training event, crucially with minimal workshop downtime. We’ve already seen a tangible uplift in customer comments on the videos we’re producing, which is extremely positive.

Duncan Sands Swansway Garages