Personalized Digital Communication Experts

Personalized digital communication is vital for bridging the online to offline customer experience and we provide just that. With something for every stage of your customer’s journey, our app-based platform provides a secure, brand-compliant solution - so you can start building trust, transparency and long-lasting relationships.

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The Benefits

OEM/GROUP

Bridge the gap

Personalized video allows automotive retailers to meet the challenge of bridging the gap between online and offline communications, and helps build lasting emotional connections.

  • Competitive advantage - get ahead of the market by providing added value
  • Omni-channel experience - provide an integrated and cohesive customer experience
  • Improve lead management - increase and nurture a pipeline of potential buyers
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Retailer

Customer first

Customers today live, research and purchase online. Personalized automotive video and smart imaging provide a tailored buying experience, while building a one-to-one relationship with the retailer.

  • Customer experience - delight customers and improve customer satisfaction scores
  • Retailer efficiencies - integrates with your existing processes and systems
  • Emotional engagement - harness consumer trust and build relationships
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Customer

Buy better

The retailer comes to you with a personalized video of your vehicle of choice, whether you’re buying or maintaining it.

  • Quicker buying experience - decide what car to test drive based on personalized video
  • Build trust - Simply and quickly see what work the technician is advising, complete transparency
  • Relationship building - The personal approach from the convenience of your mobile device
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Our Products

Sales

phone

How can you sell to customers if they do all of their research at home? How do you build relationships if they’re sat on their sofa? You need to go to them - digitally!

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Workshop

phone

How can you create trust and increase workshop conversions and simultaneously empower the customer to take control, and quickly and simply agree on the next steps? Get the right tool for the job.

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Customer Testimonials

Embracing video has helped us sell more cars to a broader audience, while delivering the outstanding personal experience our customers expect. The ability to visually communicate the intricate details that make our used cars truly exciting has been invaluable, and made a tangible impact on the business.

Roddy McAllister Leven Cars Group

There is a direct correlation between the implementation of CitNOW and the relationships that have been developed with the customer. Customers have responded particularly well to the thank you videos that we have sent as it adds an extra layer of communication that we’ve not had in the past. The Rate this Video feature has also been particularly useful; it’s great to be able to get instant customer feedback and gratifying for our team to have swift, positive feedback on their videos.

Abbie Bennett Town Centre Automobiles

By using video communications, we have been able to personalise the car buying experience for our discerning customers down to the finest details. This digital approach has helped us expand our reach beyond our site to some of the furthest corners of the globe, securing sales far beyond the showroom doorstep and generating a swift return on our initial investment.

Steve Rogers Maundrell

Our service drive customer pay percentage has increased 8.2% since the start of CitNOW. Not only has CitNOW increased our customer pay work, it has increased our customer loyalty and trust.

Daren Ferguson Arrowhead BMW

Thanks largely to CitNow Video, we were able to see a 17.5% increase in our C/P dollars per RO in 2019.

Doug Attig Chapman BMW on Camelback

We can’t begin to tell you just how happy we are with CITNOW so far……the level of familiarity and proficiency that they have with your product is truly confidence inspiring. We rarely encounter a vendor that is as forthcoming and confident as you all have been. This entire experience has been really remarkable and we look forward to a long partnership.

Erich Christjansen Findlay Volvo Cars Las Vegas