How video can support your contactless customer journey

As the wheels of the automotive industry begin to start turning again, retailers and OEMs are …

View Article

Blog

18 May 2020

Restarting the engine: How you can prepare to re-open your dealership

It goes without saying that the last few months have been extremely challenging for the automotive …

View Article

News

13 May 2020

CitNOW enhances apps with Live Video (beta) feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

View Article

Blog

7 May 2020

Using video from enquiry to delivery

Even during these challenging times, there are plenty of signs that customers are still actively planning …

View Article

Blog

30 Apr 2020

How to demonstrate your workshop hygiene measures with video

Workshops across the UK, and around the world, have remained open to ensure key workers stay …

View Article

Blog

17 Apr 2020

How car dealers can prepare for the “new normal”

In a matter of weeks the lives of all of us have been turned upside down. …

View Article

Blog

8 Apr 2020

How workshops can connect with customers during social distancing

In the UK and across the globe, increasingly strict social distancing measures have left many questioning …

View Article

Blog

3 Apr 2020

Staying in touch with your customers from home

There’s no getting around it. The next few weeks and months are going to be challenging …

View Article

News

30 Mar 2020

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

View Article

News

20 Mar 2020

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

View Article

Blog

20 Mar 2020

Video of the Month – March 2020

Automotive videos don’t only give the opportunity to show a car’s best bits – they’re also …

View Article

Blog

28 Feb 2020

Video of the Month – February 2020

Jordan Poucher, from Shelbourne Motors in Newry is the winner of February’s Video of the Month …

View Article

CitNOW Awards - what do judges look for in a good vide?

Blog

24 Feb 2020

CitNOW Awards – What do judges look for in a good video

The CitNOW Awards 2020 are now open for nominations. What will the judges be looking for? …

View Article

Blog

21 Feb 2020

The impact of automotive video: How automotive video can help you drive sales…

Not to be too doom-and-gloom or anything – but we can all recognise that the automotive …

View Article

News

20 Feb 2020

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

View Article

News

19 Feb 2020

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

View Article

News

12 Feb 2020

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

View Article

Blog

10 Feb 2020

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

View Article

Blog

5 Feb 2020

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

View Article

Blog

30 Jan 2020

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

View Article

Blog

28 Jan 2020

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

View Article

Blog

24 Jan 2020

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

View Article

News

21 Jan 2020

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

View Article

News

15 Jan 2020

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

View Article

News

7 Jan 2020

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

View Article

News

6 Jan 2020

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

View Article

Blog

2 Jan 2020

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

View Article

Blog

30 Dec 2019

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

View Article

Blog

20 Dec 2019

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

View Article

Blog

20 Dec 2019

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

View Article

Blog

19 Dec 2019

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

View Article

Blog

12 Dec 2019

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

View Article

News

2 Dec 2019

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

View Article

Blog

29 Nov 2019

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

View Article

The Modern-Day Buying Journey: Part 1 of 4

Blog

20 Nov 2019

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

View Article

News

28 Nov 2019

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

View Article

CitNOW introduces Web product at AM Live 2019

News

6 Nov 2019

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

View Article

News

25 Mar 2020

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

News

25 Mar 2020

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

News

25 Mar 2020

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

News

25 Mar 2020

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

News

31 Oct 2019

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

Blog

31 Oct 2019

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

View Article

Blog

25 Oct 2019

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

View Article

A man in a car dealership sitting at a desk and working on a laptop on a laptop

Blog

23 Oct 2019

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

View Article

Blog

19 Oct 2019

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

View Article

Blog

18 Oct 2019

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

View Article

News

11 Oct 2019

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

View Article

News

30 Sep 2019

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

Blog

30 Sep 2019

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

View Article

Winner of the Car Dealer Power Awards 2019

News

27 Sep 2019

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

View Article

Blog

23 Sep 2019

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

View Article

Blog

17 Sep 2019

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

View Article

News

17 Sep 2019

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

View Article

Photo of front of a BMW and the steering wheel of a BMW

News

4 Sep 2019

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

View Article

News

1 Sep 2019

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

Blog

30 Aug 2019

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

View Article

Blog

30 Aug 2019

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

View Article

Blog

27 Aug 2019

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

View Article

News

19 Aug 2019

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

View Article

News

8 Aug 2019

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

View Article

Blog

7 Aug 2019

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

View Article

News

1 Aug 2019

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

News

1 Aug 2019

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

View Article

Blog

31 Jul 2019

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

View Article

Blog

30 Jul 2019

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

View Article

Blog

29 Jul 2019

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

View Article

Blog

23 Jul 2019

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

View Article

Banner of couple on a sofa interacting with an iPad and man taking a Workshop video

Blog

17 Jul 2019

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

View Article

Woman looking at the tyre of a red car in the showroom

News

10 Jul 2019

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

View Article

Salesman working at his desk speaking to a customer in the showroom

Blog

10 Jul 2019

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

View Article

News

1 Jul 2019

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

Close up of a man's hands using a mobile phone

Blog

28 Jun 2019

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

View Article

Blog

28 Jun 2019

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

View Article

Salesman showing a customer the inside of a grey car, birds eye view photo

Blog

26 Jun 2019

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

View Article

Blog

25 Jun 2019

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

View Article

Sales Executive making a deal with a customer, family present

News

18 Jun 2019

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

View Article

News

7 Jun 2019

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

View Article

News

3 Jun 2019

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article

Blog

30 May 2019

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

View Article

News & Events

How video can support your contactless customer journey

Restarting the engine: How you can prepare to re-open your dealership

CitNOW enhances apps with Live Video (beta) feature

Using video from enquiry to delivery

How to demonstrate your workshop hygiene measures with video

How car dealers can prepare for the “new normal”

How workshops can connect with customers during social distancing

Staying in touch with your customers from home

CitNOW suspends all charges to support UK motor industry

Keeping you connected

Video of the Month – March 2020

Video of the Month – February 2020

CitNOW Awards – What do judges look for in a good video

The impact of automotive video: How automotive video can help you drive sales…

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

What makes a good video?

Who is the customer of the 2020s? – Defining Generation Z

Video of the Month – January 2020

CitNOW Awards 2019 – Who were the winners?

Elevating the car buying customer experience

CitNOW shortlisted in 2020 AM Awards

CitNOW reveals top automotive videos from 2019

Industry experts join CitNOW Video Awards judging panel

CitNOW appoints Carol Fairchild as new Chief Customer Officer

How Digital Tech Can Drive Better Buyer Retention

Video of the Month – December 2019

Highlights of the 2019 CitNOW Awards shortlist

Building trust in the digital car buying process

2019, The year video shone through

Meeting the needs of the modern car buyer

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

Video of the Month – November 2019

The role of the dealership in the digital age

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW to showcase enhanced Web app at AM Live

CitNOW Monthly Newsletter – February 2020

CitNOW Monthly Newsletter – January 2020

CitNOW Monthly Newsletter – December 2019

CitNOW Monthly Newsletter – November 2019

CitNOW Monthly Newsletter – October 2019

Video of the Month – October 2019

Digitisation of the dealership FAQ’s

Making the most of your CitNOW dashboard

2019 CitNOW Awards

Roadshow Report

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW Monthly Newsletter – September 2019

Video of the Month – September 2019

CitNOW wins ‘Video Provider of the Year’ Award

Putting our old laptops to good use

Create compelling content to meet consumer criteria

Two thirds of UK drivers approve repair work remotely

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW Monthly Newsletter – August 2019

Video of the Month – August 2019

AM Live 2019

Fuel will continue to drive future car buying decisions

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

CitNOW update brings greater flexibility and efficiency to improve user experience

Are dealers prepared to facilitate online car sales?

CitNOW Monthly Newsletter – July 2019

Powertrain is car buyers’ most important factor in next purchase

Make your videos magic with Masterclasses

Using video to explain vehicle tech will be imperative for future car buyers

Video of the Month – July 2019

The top considerations for car-buyers

Human contact is highly valued

Two thirds of buyers not yet ready to buy online

Future Expectations of Car Buyers

CitNOW Monthly Newsletter – June 2019

Reach customers anywhere, anytime with SMS

Video of the Month – June 2019

Car-buyers return to the showroom and also back online purchasing

How customers think

Car-buyers more likely to visit dealerships than ever, says poll

Workshops becoming more diverse as CitNOW study reveals bright future for industry

CitNOW Monthly Newsletter – May 2019