Document

Find out how technology is changing the retail experience and how to create the ultimate digital customer journey. Filled with stats and insights, our exclusive new report is available to download!

Download now

News & Events

See all our latest news, blogs and events here.

Blog

4 ways CitNOW is driving business performance for retailers

At a time of great change in consumer behaviour, it’s the businesses that are responding and …

View Article
News

Introducing our NEW Next Generation Apps

We’re pleased to announce a brand new look for our suite of apps. Following months of …

View Article
News

15% increase in personalised videos propels CitNOW past 60m video milestone

CitNOW, the digital communications specialist, has passed the landmark total of 60 million videos produced using…

View Article
Blog

Video Strategy 101: The keys to success

Video has clear benefits for both retailers and customers in any situation, including in crucial decision-making…

View Article
News

Monthly Roundup – November 2021

As we come towards the end of the year, we’re looking ahead towards how our increasing …

View Article
Blog

4 ways video supports sales and aftersales growth

Video use by automotive retailers has continually grown over several years, to the point where its …

View Article
Events

Join us at AM Live November 11th 2021

We are pleased to be sponsoring AM’s exclusive motor retail event, AM Live on November 11th at …

View Article
Blog

Meet the digitally-led workshop

Customers want more convenience, information and transparency when they deal with workshops, so that they have …

View Article
News

Monthly Roundup – October 2021

I’d like to firstly say a huge thank you to everyone who voted for us as …

View Article
Blog

Support for the Bangers4BEN 2021 Rally

As part of our ongoing efforts to support charities and the automotive community, our Executive Director, …

View Article
Blog

How automotive retailers are using video to connect with customers

Video has gained a lot of traction over the years as a useful tool for dealerships …

View Article
Blog

Lockdown Learnings

Throughout a year and a half of intermittent regional and national lockdowns, we’ve seen many businesses …

View Article
Blog

Constant evolution: new features to support your growth

It’s hard to remember a time that has been as challenging for the automotive sector as …

View Article
News

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

View Article
Blog

Hyper personalisation: What it is and how it can benefit your dealership

No longer is personalisation a ‘nice to have’ feature within automotive sales processes and customer experiences.…

View Article
Blog

Forget me not! The customer experience

There has never been a better time to review your customer experience journey given the continuous …

View Article
News

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

View Article
News

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

View Article
Blog

Revenue boosters: 4 tips for increasing workshop income

There are many factors out there right now that are affecting how car dealerships are operating. …

View Article
News

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

View Article
News

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

View Article
Blog

The chips are down: Keeping customers engaged through the chip shortage

Are you currently suffering from a huge backlog of customers waiting to collect the new cars …

View Article
Image of Ollie Parsons, author of the article, with an image to the right of a person inspecting a car in a workshop
Blog

Turn up the heat on summer servicing

As things begin to return to something approaching normality and the ebb and flow of pent-up …

View Article
News

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

View Article
Blog

4 lessons we can learn from a negative customer experience

Carol Fairchild, having worked in the industry for over 20 years and in her current role …

View Article
Blog

The 10-point checklist for making great videos

Polish up your video presentation skills to help engage customers with our 10-point checklist. We look …

View Article
Blog

Drive trust and transparency with a seamless part exchange process

With so many dealers competing, a seamless, transparent and trust-inducing part exchange experience could really set…

View Article
News

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

View Article
News

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

View Article
News

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

View Article
News

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

View Article
Blog

Using CitNOW video ratings to improve your customer satisfaction

The only true way to fully understand how successful your videos are is to get feedback …

View Article
Blog

Running a promo event with automotive video

Promotional events have formed a major part of a car retailer’s sales strategy for decades, and …

View Article
News

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

View Article
News

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

View Article
Blog

How retailers are driving efficiency with video

Retailers can now open their doors to the public once again, however the digital tools that …

View Article
News

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

View Article
News

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

View Article
Blog

You’re just a few clicks away from the chance of being an award winner

2021 marks the launch of our all-new awards programme, the Digital Spotlight Awards, which celebrates the …

View Article
Blog

The great unlocking: How dealerships can prepare for reopening

After more than a year of turbulence and uncertainty, it seems that there is now light …

View Article
Blog

Feeling good: Building emotion and relationships in car buyers with automotive video

For many people, buying a new car will be one of the biggest and most important …

View Article
News

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

View Article
Blog

CitNOW research into consumer attitudes towards EVs

The global focus on reducing emissions and limiting the impact of the automotive industry on the …

View Article
Blog

Suitable for all ages: Connecting with customers young and old

Every customer is different, and meeting all customers’ needs can therefore be tricky. That’s why it …

View Article
Blog

A missed opportunity: Bridging the gender gap in automotive video

In our recent research, which polled over 1000 car buyers, we discovered a surprising statistic: women …

View Article
Blog

Recognising your digital comms success

Every day, we’re bowled over by how our CitNOW users are taking full advantage of the …

View Article
News

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

View Article
News

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

View Article
Events

Getting Started with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. Remote training…

View Article
Events

Getting Started with CitNOW Sales

Recommended for Sales Managers, Sales Executives, Sales Advisors, Product Consultants and Video Takers. Remote training…

View Article
Events

Getting Good with CitNOW Web

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

View Article
Events

Getting Good With Your Dashboard

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

View Article
Events

Getting Good with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. These sessions…

View Article
Events

Getting Good with CitNOW Sales

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

View Article
News

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

View Article
Blog

New reg month and how digital handovers can help

March is just around the corner – usually one of the busiest times of the year …

View Article
Blog

Bridging the clicks to bricks experience with personalised digital communication

It’s no secret – the automotive buying process is now more digital than ever. In fact, …

View Article
Blog

Customer First – not again!

I’m pretty sure we are all fed up of hearing the term “customer first” or “customer …

View Article
News

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

View Article
Blog

Case study: How CitNOW’s Live Video made the contactless experience more human

“Possibly the best example of improving the customer experience in 2020.​”

View Article
News

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

View Article
News

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

View Article
Blog

The modern car dealer’s digital toolkit

In the world we live in today, almost every engagement you have with a customer will …

View Article
Blog

How car buyer research went digital – and how dealers can respond

The practice of buyers researching prospective car purchases online has been commonplace for almost as long …

View Article
News

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

View Article
Blog

CitNOW Awards 2020 – Most Creative Winner

Our Most Creative CitNOW Award for 2020 goes to David Richardson and Mohammed Choudhury at Mercedes-Benz …

View Article
Blog

CitNOW Awards 2020 – Best Workshop Winner

Our 2020 Best Workshop CitNOW award goes to Louis Evans of SMC Ford Gravesend in Kent. …

View Article
News

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

View Article
Blog

CitNOW Awards 2020 – Best Sales Winner

We’ve seen lots of excellent sales-focused videos recorded by our CitNOW customers this year, but one …

View Article
News

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

View Article
Blog

The future of digital dealers: View from Alistair Horsburgh, CEO

You don’t need me to tell you that this has been a difficult year for dealerships …

View Article
Blog

Workshop Star of the Month – November 2020

Great workshop communication is built on clarity of description that strips out the jargon and puts …

View Article
Blog

Sales Star of the Month – November 2020

All dealerships have had to adapt to the new wave of COVID-related restrictions, and in our …

View Article
Blog

Embracing workshop video with restriction tiers in place

The second wave of COVID-19 lockdowns and restrictions have forced car dealerships to adapt once again, …

View Article
Blog

Car retailers consider personalised video their most valuable digital tool in 2020

Video has been rated by vehicle retailers as the most important ‘digital tool for dealership operations’ …

View Article
Blog

Triumph over adversity: Selling with video during lockdown 2.0

All over the UK, car dealerships have been placed under further restrictions as the second wave …

View Article
Clarity powered by Dolby.io
Blog

Make the connection: Reaching customers digitally with video

The way we all live has changed drastically in 2020, and the way in which we …

View Article
Blog

Unlock the lockdown: Enhancing the click-and-collect experience

Car dealerships across the UK are having to deal with a curveball of COVID-19 restrictions being …

View Article
Blog

Workshop Star of the Month – October 2020

We’re always delighted to see workshop technicians who go the extra mile and take the initiatives …

View Article
Blog

Sales Star of the Month – October 2020

The October award for CitNOW Sales Star of the Month deservedly goes to Paul Stocks at …

View Article

Find Out More

Learn how we can improve your customer engagement. Get in touch with us today

Call us on +44 (0)1189 977740 or

Use our online form