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News & Events

See all our latest news, blogs and events here.

News

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

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News

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

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CitNOW Video Awards Event 2019
News

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

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News

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

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News

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

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Photo of Carol Fairchild, CCO at CitNOW
News

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

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Blog

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

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Video of the Month
Blog

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

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Video of the Month
Blog

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

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Blog

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

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Blog

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

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Blog

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

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Blog

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

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Blog

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

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Blog

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

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Blog

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

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Shortlist Announced, CitNOW Awards
News

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

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The Modern-Day Buying Journey: Part 1 of 4
Blog

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

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Video of the month
Blog

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

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Events

CitNOW Awards 2019

The 2019 CitNOW Awards are fast approaching With a record 1,678 entries, almost double the previous …

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CitNOW sponsors Drivers of change
News

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

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CitNOW introduces Web product at AM Live 2019
News

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

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News

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

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Blog

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

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Blog

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

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Blog

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

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A man in a car dealership sitting at a desk and working on a laptop on a laptop
Blog

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

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Drive logo
Blog

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

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News

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

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News

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

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Winner of the Car Dealer Power Awards 2019
News

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

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Donating our old laptops to a charity
Blog

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

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News

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

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Photo of front of a BMW and the steering wheel of a BMW
News

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

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News

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

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Join us at AM Live 2019
Blog

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

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Woman charging her electric car
Blog

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

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Woman charging her electric car
Blog

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

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Searching online for cars
News

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

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CitNOW Summer Release
News

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

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Searching online for cars
Blog

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

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News

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

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Front of car
News

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

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CitNOW Masterclass
Blog

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

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Inside the dash of a MINI
Blog

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

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Man driving a car banner, interior shot
Blog

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

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Banner of couple on a sofa interacting with an iPad and man taking a Workshop video
Blog

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

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Woman looking at the tyre of a red car in the showroom
News

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

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Salesman working at his desk speaking to a customer in the showroom
Blog

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

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News

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of a man's hands using a mobile phone
Blog

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

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Video of the month
Blog

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

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Salesman showing a customer the inside of a grey car, birds eye view photo
Blog

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

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Female using her mobile phone
Blog

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

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Sales Executive making a deal with a customer, family present
News

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month logo
Blog

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

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The Sunday Times Tech Track 100
News

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

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Increase in Female Technicians stats
News

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

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Technology is an important skill
News

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

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Hybrid + Electrification
News

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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1 Million Videos a Month
News

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

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Line of people working at their laptops
Blog

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

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Blog

Video of the Month – April 2019

If you thought it would be challenging to communicate by video to a deaf customer, Adam …

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Workshop Professional of the Future 2019 Report - Feature Image
News

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

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Growing appetite for apps
Blog

Growing Appetite for Apps

Video distribution channels will evolve from the current email and SMS to incorporate apps, as OEMs …

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CitNOW web product guide logo
Blog

How to Get Online Quicker with CitNOW Web

CitNOW hosted almost 10 million videos on its platform in 2018 alone, reflecting video’s mainstream status …

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Close up of a woman in the drivers side of a grey car with a man in the passenger side
Blog

The Power of an Exceptional Customer Experience

In a crowded and competitive marketplace where businesses are striving to deliver the very best for …

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Picture of Drive Vauxhall dealership
News

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

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News

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month logo
Blog

Video of the Month – March 2019

A personal video message from Bradleigh Owen of Halliwell Jones North Wales provides the prospective car …

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Woman charging her electric car
Blog

How Video Will Aid the Wider Adoption of EVs

Video has an important role to play in the wider adoption of EVs, as dealers will …

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Sytner Elite Final 2019 image
News

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

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Car Salesman in showroom, web assets into sales VPP banner
Blog

Enhancing your customer’s view

Part of our Winter Release, the ‘Web assets into Sales VPP’ feature has been developed to …

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Workshop Professional of the Future
Blog

How The Role Of The Technician Is Changing

New technologies such as the connected car and autonomous driving alongside the emerging wider adoption of …

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