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News & Events

See all our latest news, blogs and events here.

Blog

Increasing dealership loyalty post-lockdown

In the first blog of this series, we discussed the role of loyalty in the post-pandemic …

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Blog

COVID-19: Another blow for car buyer loyalty

Historically, loyalty has played a huge role in car buyers’ decision-making processes. If a customer was …

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Blog

Camera, action: Improving efficiency with video

Efficiency has always been an important part of a successful business. As organisations in the automotive …

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News

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

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News

iVendi integration with CitNOW allows finance options to be launched from dealer videos

A new integration between iVendi and CitNOW allows a sophisticated range of finance options to be …

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Blog

The importance of industry collaboration

As the industry looks for digital solutions to help them adapt to the recent unprecedented challenges, …

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News

CitNOW Revealed as a Founding Member of Hub 365

Hub 365 will leverage the combined services, software and insight of the automotive industry’s leading suppliers…

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News

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater …

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News

CitNOW introduces product enhancements as engagement with video hits all-time high

CitNOW is introducing a range of product enhancements that will enable retailers to expand the contactless …

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Blog

Contactless valuations: How live video can help

In this blog, we’ll take a look of the current state of play, and explore how …

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Blog

Building emotional connections in the automotive buyer journey

Buying a car tends to be considered as more of a rational purchase, which means it’s …

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Blog

Adapting your marketing comms in a crisis

To say that the last two weeks of March were a blur is an understatement. #contactlessconnections

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Blog

Why your online showroom is more important than ever

Never before has there been such a sudden and dramatic change to global buying habits as …

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Blog

Contactless appointments and test drives: How video can help

Despite an extremely challenging few months, the automotive industry can now breathe a little easier – …

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Blog

Reimagining the enquiry process: How video can help

The current pandemic has been one of the most difficult challenges the automotive industry has had …

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Blog

How will the contactless customer experience affect automotive retail?

With over 20 years working in Automotive (many of those years leading teams focused on customer …

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Blog

COVID-19 and the automotive industry: Where next?

With the automotive industry slowly coming out of lockdown measures, how have the first few weeks …

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Blog

How video can support your contactless customer journey

As the wheels of the automotive industry begin to start turning again, retailers and OEMs are …

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Blog

Restarting the engine: How you can prepare to re-open your dealership

It goes without saying that the last few months have been extremely challenging for the automotive …

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News

CitNOW enhances apps with Live Video feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

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Blog

Using video from enquiry to delivery

Even during these challenging times, there are plenty of signs that customers are still actively planning …

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Blog

How to demonstrate your workshop hygiene measures with video

Workshops across the UK, and around the world, have remained open to ensure key workers stay …

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Blog

How car dealers can prepare for the “new normal”

In a matter of weeks the lives of all of us have been turned upside down. …

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Blog

How workshops can connect with customers during social distancing

In the UK and across the globe, increasingly strict social distancing measures have left many questioning …

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Blog

Staying in touch with your customers from home

There’s no getting around it. The next few weeks and months are going to be challenging …

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News

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

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Keeping you connected
News

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

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Video of the Month
Blog

Video of the Month – March 2020

Automotive videos don’t only give the opportunity to show a car’s best bits – they’re also …

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Video of the Month
Blog

Video of the Month – February 2020

Jordan Poucher, from Shelbourne Motors in Newry is the winner of February’s Video of the Month …

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CitNOW Awards - what do judges look for in a good vide?
Blog

CitNOW Awards – What do judges look for in a good video

The CitNOW Awards 2020 are now open for nominations. What will the judges be looking for? …

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Blog

The impact of automotive video: How automotive video can help you drive sales…

Not to be too doom-and-gloom or anything – but we can all recognise that the automotive …

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News

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

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News

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

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News

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

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Blog

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

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Blog

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

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Video of the Month
Blog

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

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Blog

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

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Blog

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

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News

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

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CitNOW Video Awards Event 2019
News

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

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News

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

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Photo of Carol Fairchild, CCO at CitNOW
News

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

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Blog

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

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Video of the Month
Blog

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

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Blog

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

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Blog

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

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Blog

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

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Blog

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

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Shortlist Announced, CitNOW Awards
News

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

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Video of the month
Blog

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

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The Modern-Day Buying Journey: Part 1 of 4
Blog

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

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CitNOW sponsors Drivers of change
News

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

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CitNOW introduces Web product at AM Live 2019
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CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

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CitNOW Web app logo
Blog

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

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A man in a car dealership sitting at a desk and working on a laptop on a laptop
Blog

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

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CitNOW awards banner
Blog

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

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Drive logo
Blog

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

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CitNOW awards banner
News

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

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Winner of the Car Dealer Power Awards 2019
News

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

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Donating our old laptops to a charity
Blog

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

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Woman charging her electric car
Blog

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

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Approving work banner
News

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

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Photo of front of a BMW and the steering wheel of a BMW
News

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Video of the month
Blog

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

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Join us at AM Live 2019
Blog

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

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Woman charging her electric car
Blog

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

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Searching online for cars
News

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

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CitNOW Summer Release
News

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

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Searching online for cars
Blog

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

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Close up of woman reading the CitNOW Monthly Newsletter on a laptop
News

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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