Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

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News

10 Jul 2019

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

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Blog

28 Jun 2019

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

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News

1 Jul 2019

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

10 Jul 2019

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

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Blog

28 Jun 2019

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

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Blog

26 Jun 2019

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

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Blog

25 Jun 2019

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

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News

18 Jun 2019

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

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News

3 Jun 2019

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

30 May 2019

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

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News

24 May 2019

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

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News

7 Jun 2019

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

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News

21 May 2019

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

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News

8 May 2019

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

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News

30 Apr 2019

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

29 Apr 2019

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

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Blog

29 Apr 2019

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

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Blog

25 Apr 2019

Video of the Month – April 2019

If you thought it would be challenging to communicate by video to a deaf customer, Adam …

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Workshop Professional of the Future 2019 Report - Feature Image

News

25 Apr 2019

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

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Blog

24 Apr 2019

Growing Appetite for Apps

Video distribution channels will evolve from the current email and SMS to incorporate apps, as OEMs …

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Blog

19 Apr 2019

How to Get Online Quicker with CitNOW Web

CitNOW hosted almost 10 million videos on its platform in 2018 alone, reflecting video’s mainstream status …

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Blog

15 Apr 2019

The Power of an Exceptional Customer Experience

In a crowded and competitive marketplace where businesses are striving to deliver the very best for …

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News

10 Apr 2019

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

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News

31 Mar 2019

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

29 Mar 2019

Video of the Month – March 2019

A personal video message from Bradleigh Owen of Halliwell Jones North Wales provides the prospective car …

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Blog

29 Mar 2019

How Video Will Aid the Wider Adoption of EVs

Video has an important role to play in the wider adoption of EVs, as dealers will …

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News

27 Mar 2019

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

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Blog

26 Mar 2019

Enhancing your customer’s view

Part of our Winter Release, the ‘Web assets into Sales VPP’ feature has been developed to …

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Blog

26 Mar 2019

How The Role Of The Technician Is Changing

New technologies such as the connected car and autonomous driving alongside the emerging wider adoption of …

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Blog

20 Mar 2019

Risky Business

Automotive professionals have serious concerns about cyber security in their organisations and in connected vehicles,…

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News

28 Feb 2019

CitNOW Monthly Newsletter – February 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

26 Feb 2019

We are headliners at the Sytner Group’s Elite Technician Challenge

We will be supporting Sytner Group’s Elite Technician Challenge next month! We are going to be …

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Blog

20 Feb 2019

CitNOW Web Overview

With the March plate change month almost upon us, fast turnaround of stock to web to …

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Blog

15 Feb 2019

Excited about the arrival of 5G?

Excited about the arrival of 5G? We are! Faster and with the ability to stream more …

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Blog

13 Feb 2019

Video of the Month – February 2019

Video VHC – clear and accessible Steve Absolom at Lancaster Reading takes the customer through the …

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Blog

13 Feb 2019

How to Scan your QR Code

We’re here to make sure your video toolkit is working as it should and that you know …

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News

23 Jan 2019

CitNOW Monthly Newsletter – January 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

15 Jan 2019

Happy New Year

Our first newsletter of the year includes a look at some of the video trends which …

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Blog

10 Jan 2019

Customer Service Tools & Features

How do I add a new team member to CitNOW? At CitNOW we make our software …

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Blog

10 Jan 2019

Video of the Month – January 2019

Master technician Andy O’Grady delivers a friendly yet highly professional video presentation providing easy to…

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Blog

10 Jan 2019

Simple, fast, learning support

Learning that’s Simpler, Faster, Scaleable and Long Lasting The CitNOW Academy has been an important cog…

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Blog

4 Jan 2019

John Gill: Customer Success Team Leader

– What do you do as Customer Success team leader? My role focuses on supporting CitNOW’s …

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Blog

29 Dec 2018

Video trends for 2019

It’s that time of year when we start looking forward to the next as we try …

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News

21 Dec 2018

CitNOW Monthly Newsletter – December 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

18 Dec 2018

Google backs video as an automotive game changer

When Google starts talking about video as a game changer in the automotive industry, it’s time to sit …

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Blog

18 Dec 2018

2018 Highlights

Video has come into its own in 2018 with retailers utilising the platform in all manner …

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Blog

17 Dec 2018

Customer service tools

What’s the best way to get in touch with CitNOW Customer Service? The best way to …

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Blog

17 Dec 2018

Video of the Month – December 2018

Proactive Tom Garrison of Sandicliffe Ford Leicester has put together a ‘thank-you’ for your custom video providing…

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News

17 Dec 2018

Nearly one in six used car buyers would ignore an online ad without video

Used car buyers increasingly relying on video to decide their next car purchase, with nearly one …

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News

12 Dec 2018

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Carol Fairchild joins CitNOW with 18 years of experience in the automotive industry New Commercial Director …

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News

10 Dec 2018

Judging a car by its cover: bodywork images rated most important by used car buyers

Two thirds rate bodywork imagery as essential when buying used cars Bodywork imagery more important than …

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News

5 Dec 2018

CitNOW Monthly Newsletter – November 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

3 Dec 2018

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

Video tech pioneer moves to bigger quarterly updates to suite of apps CitNOW adds greater personalisation, …

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Blog

30 Nov 2018

Boost watch rates with SMS

With the smartphone keeping us ever more connected on the go, it’s little wonder that a …

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News

30 Nov 2018

Success at AM Live 2018

CitNOW was video best practice sponsor at AM’s one-day event where we spent the day discussing video, …

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Blog

30 Nov 2018

Year of the Used – As 2018 draws to a close, was the used car king?

As the year draws to a close a range of automotive data providers including Cazana, Dealerweb and Manheim …

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Blog

26 Nov 2018

Video of the Month – November 2018

Proactive prospecting Video messaging is adapted by the proactive sales team at Barretts Canterbury MINI to …

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Blog

14 Nov 2018

Robinson’s Case Study

According to AutoVHC only 15% of vehicles with amber work flagged left the dealership with the …

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News

12 Nov 2018

CitNOW Monthly Newsletter – October 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

31 Oct 2018

How to boost approvals for amber work

Norwich-based workshop Robinsons SKODA has seen approvals for amber work identified as part of the eVHC …

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Blog

31 Oct 2018

Taking our online training to the next level

We’ve teamed up with learning management software providers Eloomi to take our Academy training to the …

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News

31 Oct 2018

Transparency key for retailers as mechanical reliability tops used buyer concerns

Nearly three quarters of buyers most concerned about mechanical reliability in used car market CitNOW study …

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Blog

23 Oct 2018

Video of the Month – October 2018

We are seeing more and more creative uses of video. Here Jane Kerins at Ford retailers …

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News

9 Oct 2018

Customer service could drive used car sales further as buyers demand first-hand experience

Nearly three quarters of used car buyers expect customer service to be as good as when …

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News

2 Oct 2018

CitNOW named among UK’s Best International Export SMEs

Automotive video pioneer shortlisted in The Telegraph Trade Awards 2018 CitNOW named among UK’s Best International…

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News

1 Oct 2018

CitNOW Monthly Newsletter – September 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

24 Sep 2018

New General Director appointed to lead CitNOW USA

David Guillory brings over 35 years of experience in automotive retailing to the role As a …

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News

24 Sep 2018

Buyers steering toward used cars, says CitNOW

Research reveals at least half of buyers turning to the used market for their next purchase …

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Blog

21 Sep 2018

Top 100 tech company listing for the third year running

Digital tech companies are driving change in the automotive retail sector and CitNOW is one of …

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Blog

17 Sep 2018

Update your iOS – it’s important!

Why is it important to keep iOS software up to date? My phone and iPod work …

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Blog

17 Sep 2018

Video of the Month – September 2018

Retailers never cease to impress us and we are increasingly seeing more innovative uses of video …

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Blog

17 Sep 2018

One million videos in September help plate change month

With September nearly closed, retailers will have worked tirelessly to deliver ‘68’ plate cars to exceed …

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News

10 Sep 2018

Automotive video pioneer CitNOW records Sunday Times Hiscox Tech Track 100 place for third year

CitNOW ranked among Britain’s fastest-growing tech companies Automotive video innovator named among tech elite for…

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News

31 Aug 2018

CitNOW Monthly Newsletter – August 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

21 Aug 2018

The 10 hidden surprises customers love most as CitNOW names most iconic car feature

CitNOW reveals the innovative and bizarre features car owners love most Volkswagen Golf GTI golf ball …

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Blog

20 Aug 2018

How video helps car buyers make decisions

With 2018 set to be the year of the used car, retailers need to adapt to …

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Blog

20 Aug 2018

How to meet a key dealership KPI quickly and effectively

Extensive still imagery, video and now 360 views inside and out are vital if a used …

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Blog

17 Aug 2018

Video Of The Month – August 2018

Retailer: Marshall Braintree SEAT Workshop Steve from Marshall in Braintree, Essex provides clear and concise…

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Blog

17 Aug 2018

Hidden surprises: The 10 features customers love most

Buying a used car can come with plenty of hidden surprises – and not just those …

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News & Events

Human contact is highly valued

Two thirds of buyers not yet ready to buy online

Reach customers anywhere, anytime with SMS

CitNOW Monthly Newsletter – June 2019

Future Expectations of Car Buyers

Video of the Month – June 2019

Car-buyers return to the showroom and also back online purchasing

How customers think

Car-buyers more likely to visit dealerships than ever, says poll

CitNOW Monthly Newsletter – May 2019

Video of the Month – May 2019

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Workshops becoming more diverse as CitNOW study reveals bright future for industry

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Electric and hybrid knowledge more important than traditional mechanical know-how

CitNOW Monthly Newsletter – April 2019

Automotive video production reaches one million a month

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

Video of the Month – April 2019

One in five motor industry pros put personalised video among most important skills for future technicians

Growing Appetite for Apps

How to Get Online Quicker with CitNOW Web

The Power of an Exceptional Customer Experience

Drive Vauxhall and CitNOW put video learning in the spotlight

CitNOW Monthly Newsletter – March 2019

Video of the Month – March 2019

How Video Will Aid the Wider Adoption of EVs

Video helps determine Sytner Elite Technician winners in UK first

Enhancing your customer’s view

How The Role Of The Technician Is Changing

Risky Business

CitNOW Monthly Newsletter – February 2019

We are headliners at the Sytner Group’s Elite Technician Challenge

CitNOW Web Overview

Excited about the arrival of 5G?

Video of the Month – February 2019

How to Scan your QR Code

CitNOW Monthly Newsletter – January 2019

Happy New Year

Customer Service Tools & Features

Video of the Month – January 2019

Simple, fast, learning support

John Gill: Customer Success Team Leader

Video trends for 2019

CitNOW Monthly Newsletter – December 2018

Google backs video as an automotive game changer

2018 Highlights

Customer service tools

Video of the Month – December 2018

Nearly one in six used car buyers would ignore an online ad without video

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Judging a car by its cover: bodywork images rated most important by used car buyers

CitNOW Monthly Newsletter – November 2018

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

Boost watch rates with SMS

Success at AM Live 2018

Year of the Used – As 2018 draws to a close, was the used car king?

Video of the Month – November 2018

Robinson’s Case Study

CitNOW Monthly Newsletter – October 2018

How to boost approvals for amber work

Taking our online training to the next level

Transparency key for retailers as mechanical reliability tops used buyer concerns

Video of the Month – October 2018

Customer service could drive used car sales further as buyers demand first-hand experience

CitNOW named among UK’s Best International Export SMEs

CitNOW Monthly Newsletter – September 2018

New General Director appointed to lead CitNOW USA

Buyers steering toward used cars, says CitNOW

Top 100 tech company listing for the third year running

Update your iOS – it’s important!

Video of the Month – September 2018

One million videos in September help plate change month

Automotive video pioneer CitNOW records Sunday Times Hiscox Tech Track 100 place for third year

CitNOW Monthly Newsletter – August 2018

The 10 hidden surprises customers love most as CitNOW names most iconic car feature

How video helps car buyers make decisions

How to meet a key dealership KPI quickly and effectively

Video Of The Month – August 2018