Reducing cancelled orders with effective customer management

Lead times of new cars, from order to handover, are longer than ever. As you are …

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News

5 May 2022

Monthly Roundup – May 2022

We’ve worked hard to increase the innovation within all of our solutions, across CitNOW, Dealerweb and …

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Blog

12 Apr 2022

Showcasing in-car tech: Your ultimate guide

The technology available inside the cars of today is playing a bigger and bigger role in …

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News

7 Apr 2022

Monthly Roundup – April 2022

We’re delighted to have announced all the winners and highly commended entries from our 2021 Digital …

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News

25 May 2022

CitNOW Group continues international growth with acquisition of Web1on1

The CitNOW Group is continuing to expand its international portfolio with the acquisition of Web1on1, Europe’s…

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News

6 Apr 2022

CitNOW announces Digital Spotlight Awards winners

CitNOW, the automotive retail industry’s leading communications specialist, has announced the latest winners of its…

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – People’s Choice Sales Video Winner

Jack Howard, Sycamore MINI Peterborough

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – People’s Choice Workshop Video Winner

Phil Barret, Specialist Cars BMW Tring

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Most Creative Video Winner

Miguel Edie, Mercedes-Benz of Leicester

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Best Diagnostic Video Winner

Tom Rush, Listers BMW MINI Boston

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best VHC Video

Joe Peacock, Dick Lovett Bristol BMW

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Best VHC Video Winner

Nick Giles, Specialist Cars BMW Workshop Tring

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Vehicle Showcase Video

Emily Fisher, Cotswold Cheltenham MINI

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Best Vehicle Showcase Video Winner

Jessica Richardson, Sytner BMW Nottingham

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Customer Delight Video

TJ Costis, Sytner Sunningdale MINI

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Blog

6 Apr 2022

CitNOW Digital Spotlight Awards 2021 – Best Customer Delight Video Winner

Jack Howard, Sycamore MINI Peterborough

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Blog

18 Mar 2022

How to avoid car buyers’ biggest turn-offs

In every part of retail, customer expectations are changing, and car buying is no exception to …

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News

8 Mar 2022

CitNOW and Dealerweb integrate tech to improve customer interactions and increase conversion rates

CitNOW and Dealerweb, both part of the CitNOW Group, have integrated elements of their flagship systems …

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News

2 Mar 2022

Monthly Roundup – March 2022

March is new registration month, and it’s a golden opportunity to use video to make the …

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Blog

25 Feb 2022

Digital showroom must-do’s to drive online leads

As with other areas of retail, digital transformation is changing automotive sales at a rapid rate. …

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News

8 Feb 2022

Auto retail industry video production reaches all-time high

Video production in automotive retailing continues to reach record levels, with more than 12.1 million CitNOW …

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Blog

4 Feb 2022

What car buyers want from their retail experience in 2022

Retail has become more digitised and personalised in recent years thanks to technology, and the automotive …

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News

4 Feb 2022

Monthly Roundup – February 2022

This month, we’re focusing on how we can help you get even more from your CitNOW …

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Blog

2 Feb 2022

10 Automotive Video Statistics you Should Know!

Video as part of the sales and aftersales process is reaching record levels. Whether you are …

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Blog

19 Jan 2022

Video Stars: Celebrating great videos, starring you

A great sales or workshop video is about so much more than just getting in front …

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News

6 Jan 2022

Monthly Roundup – January 2022

Happy New Year! We’re excited about moving forward in 2022 and providing further technology and product …

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News

15 Dec 2021

Log4J Vulnerability

On Friday, December 9, 2021, a new vulnerability was disclosed in the Apache Log4j module. This …

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News

15 Dec 2021

Majority of potential car buyers more inclined to purchase after first receiving a remote part exchange valuation

A consumer survey conducted by the CitNOW Group found that more than half (57%) of car …

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Blog

13 Dec 2021

CitNOW app tips: 15 pointers for success in 2022

We’re currently in the process of launching a new generation of our range of apps, to …

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News

2 Dec 2021

Monthly Roundup – December 2021

As this is our last newsletter for 2021, we’d like to wish everyone an enjoyable festive …

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Blog

25 Nov 2021

4 ways CitNOW is driving business performance for retailers

At a time of great change in consumer behaviour, it’s the businesses that are responding and …

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News

24 Nov 2021

Introducing our NEW Next Generation Apps

We’re pleased to announce a brand new look for our suite of apps. Following months of …

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News

23 Nov 2021

15% increase in personalised videos propels CitNOW past 60m video milestone

CitNOW, the digital communications specialist, has passed the landmark total of 60 million videos produced using…

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Blog

11 Nov 2021

Video Strategy 101: The keys to success

Video has clear benefits for both retailers and customers in any situation, including in crucial decision-making…

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News

5 Nov 2021

Monthly Roundup – November 2021

As we come towards the end of the year, we’re looking ahead towards how our increasing …

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Blog

26 Oct 2021

4 ways video supports sales and aftersales growth

Video use by automotive retailers has continually grown over several years, to the point where its …

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Events

Join us at AM Live November 11th 2021

We are pleased to be sponsoring AM’s exclusive motor retail event, AM Live on November 11th at …

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Blog

14 Oct 2021

Meet the digitally-led workshop

Customers want more convenience, information and transparency when they deal with workshops, so that they have …

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News

7 Oct 2021

Monthly Roundup – October 2021

I’d like to firstly say a huge thank you to everyone who voted for us as …

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Blog

5 Oct 2021

Support for the Bangers4BEN 2021 Rally

As part of our ongoing efforts to support charities and the automotive community, our Executive Director, …

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Blog

30 Sep 2021

How automotive retailers are using video to connect with customers

Video has gained a lot of traction over the years as a useful tool for dealerships …

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Blog

28 Sep 2021

Lockdown Learnings

Throughout a year and a half of intermittent regional and national lockdowns, we’ve seen many businesses …

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Blog

15 Sep 2021

Constant evolution: new features to support your growth

It’s hard to remember a time that has been as challenging for the automotive sector as …

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News

3 Sep 2021

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

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Blog

25 Aug 2021

Hyper personalisation: What it is and how it can benefit your dealership

No longer is personalisation a ‘nice to have’ feature within automotive sales processes and customer experiences.…

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Blog

23 Aug 2021

Forget me not! The customer experience

There has never been a better time to review your customer experience journey given the continuous …

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News

18 Aug 2021

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

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News

18 Aug 2021

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

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Blog

9 Aug 2021

Revenue boosters: 4 tips for increasing workshop income

There are many factors out there right now that are affecting how car dealerships are operating. …

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News

4 Aug 2021

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

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News

28 Jul 2021

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

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Blog

19 Jul 2021

The chips are down: Keeping customers engaged through the chip shortage

Are you currently suffering from a huge backlog of customers waiting to collect the new cars …

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Image of Ollie Parsons, author of the article, with an image to the right of a person inspecting a car in a workshop

Blog

14 Jul 2021

Turn up the heat on summer servicing

As things begin to return to something approaching normality and the ebb and flow of pent-up …

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News

2 Jul 2021

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

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Blog

1 Jul 2021

4 lessons we can learn from a negative customer experience

Carol Fairchild, having worked in the industry for over 20 years and in her current role …

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Blog

23 Jun 2021

The 10-point checklist for making great videos

Polish up your video presentation skills to help engage customers with our 10-point checklist. We look …

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Blog

10 Jun 2021

Drive trust and transparency with a seamless part exchange process

With so many dealers competing, a seamless, transparent and trust-inducing part exchange experience could really set…

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News

28 Jun 2021

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

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News

3 Jun 2021

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

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News

3 Jun 2021

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

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News

26 May 2021

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

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Blog

26 May 2021

Using CitNOW video ratings to improve your customer satisfaction

The only true way to fully understand how successful your videos are is to get feedback …

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Blog

11 May 2021

Running a promo event with automotive video

Promotional events have formed a major part of a car retailer’s sales strategy for decades, and …

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News

4 May 2021

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

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News

29 Apr 2021

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

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Blog

26 Apr 2021

How retailers are driving efficiency with video

Retailers can now open their doors to the public once again, however the digital tools that …

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News

22 Apr 2021

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

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News

14 Apr 2021

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

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Blog

12 Apr 2021

You’re just a few clicks away from the chance of being an award winner

2021 marks the launch of our all-new awards programme, the Digital Spotlight Awards, which celebrates the …

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Blog

9 Apr 2021

The great unlocking: How dealerships can prepare for reopening

After more than a year of turbulence and uncertainty, it seems that there is now light …

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Blog

8 Apr 2021

Feeling good: Building emotion and relationships in car buyers with automotive video

For many people, buying a new car will be one of the biggest and most important …

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News

6 Apr 2021

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

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Blog

30 Mar 2021

CitNOW research into consumer attitudes towards EVs

The global focus on reducing emissions and limiting the impact of the automotive industry on the …

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Blog

22 Mar 2021

Suitable for all ages: Connecting with customers young and old

Every customer is different, and meeting all customers’ needs can therefore be tricky. That’s why it …

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Blog

18 Mar 2021

A missed opportunity: Bridging the gender gap in automotive video

In our recent research, which polled over 1000 car buyers, we discovered a surprising statistic: women …

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Blog

10 Mar 2021

Recognising your digital comms success

Every day, we’re bowled over by how our CitNOW users are taking full advantage of the …

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News

8 Mar 2021

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

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News

4 Mar 2021

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

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Events

Getting Started with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. Remote training…

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Events

Getting Started with CitNOW Sales

Recommended for Sales Managers, Sales Executives, Sales Advisors, Product Consultants and Video Takers. Remote training…

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Events

Getting Good with CitNOW Web

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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Events

Getting Good With Your Dashboard

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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Events

Getting Good with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. These sessions…

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Events

Getting Good with CitNOW Sales

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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News

1 Mar 2021

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

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Blog

25 Feb 2021

New reg month and how digital handovers can help

March is just around the corner – usually one of the busiest times of the year …

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Blog

15 Feb 2021

Bridging the clicks to bricks experience with personalised digital communication

It’s no secret – the automotive buying process is now more digital than ever. In fact, …

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Blog

10 Feb 2021

Customer First – not again!

I’m pretty sure we are all fed up of hearing the term “customer first” or “customer …

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News

5 Feb 2021

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

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Blog

3 Feb 2021

Case study: How CitNOW’s Live Video made the contactless experience more human

“Possibly the best example of improving the customer experience in 2020.”

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News

1 Feb 2021

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

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News

26 Jan 2021

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

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Blog

22 Jan 2021

The modern car dealer’s digital toolkit

In the world we live in today, almost every engagement you have with a customer will …

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Blog

18 Jan 2021

How car buyer research went digital – and how dealers can respond

The practice of buyers researching prospective car purchases online has been commonplace for almost as long …

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News

6 Jan 2021

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

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Blog

18 Dec 2020

CitNOW Awards 2020 – Most Creative Winner

Our Most Creative CitNOW Award for 2020 goes to David Richardson and Mohammed Choudhury at Mercedes-Benz …

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Blog

16 Dec 2020

CitNOW Awards 2020 – Best Workshop Winner

Our 2020 Best Workshop CitNOW award goes to Louis Evans of SMC Ford Gravesend in Kent. …

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News

15 Dec 2020

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

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Blog

14 Dec 2020

CitNOW Awards 2020 – Best Sales Winner

We’ve seen lots of excellent sales-focused videos recorded by our CitNOW customers this year, but one …

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News

8 Dec 2020

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

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Blog

30 Nov 2020

The future of digital dealers: View from Alistair Horsburgh, CEO

You don’t need me to tell you that this has been a difficult year for dealerships …

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Blog

27 Nov 2020

Workshop Star of the Month – November 2020

Great workshop communication is built on clarity of description that strips out the jargon and puts …

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Blog

27 Nov 2020

Sales Star of the Month – November 2020

All dealerships have had to adapt to the new wave of COVID-related restrictions, and in our …

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Blog

25 Nov 2020

Embracing workshop video with restriction tiers in place

The second wave of COVID-19 lockdowns and restrictions have forced car dealerships to adapt once again, …

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Blog

24 Nov 2020

Car retailers consider personalised video their most valuable digital tool in 2020

Video has been rated by vehicle retailers as the most important ‘digital tool for dealership operations’ …

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Blog

19 Nov 2020

Triumph over adversity: Selling with video during lockdown 2.0

All over the UK, car dealerships have been placed under further restrictions as the second wave …

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Blog

16 Nov 2020

Make the connection: Reaching customers digitally with video

The way we all live has changed drastically in 2020, and the way in which we …

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Blog

12 Nov 2020

Unlock the lockdown: Enhancing the click-and-collect experience

Car dealerships across the UK are having to deal with a curveball of COVID-19 restrictions being …

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Blog

30 Oct 2020

Workshop Star of the Month – October 2020

We’re always delighted to see workshop technicians who go the extra mile and take the initiatives …

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Blog

30 Oct 2020

Sales Star of the Month – October 2020

The October award for CitNOW Sales Star of the Month deservedly goes to Paul Stocks at …

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Blog

21 Oct 2020

Explaining in-car tech with video

It wasn’t so long ago that the limit of in-car technology was a cassette player (remember …

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Blog

20 Oct 2020

CitNOW Shortlisted for two Industry Awards!

We are delighted to be shortlisted for two industry awards being announced in November.

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Blog

19 Oct 2020

Adapting our learning for a new era in automotive retail

There is no doubt that the impact of Covid-19 has changed the way we communicate as …

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Blog

15 Oct 2020

Tapping into the ‘insperience’ economy

The pandemic has changed consumer attitudes in virtually every sector, and every consumer-facing business has had…

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News

13 Oct 2020

CitNOW and Keyloop strengthen collaboration to maximise impact of sales and workshop videos

CitNOW is integrating its industry-leading personalised video communications tool with Keyloop’s Autoline Revision…

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Blog

9 Oct 2020

Celebrating the Best in Automotive Video – CitNOW Awards 2020

I think we’d all agree that 2020 has been a year of unprecedented change and challenges. …

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Blog

1 Oct 2020

Sales Star of the Month – September 2020

At a time when face-to-face car handovers are challenging, video handovers are “the next best thing”. …

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Blog

1 Oct 2020

Workshop Star of the Month – September 2020

This month’s thoroughly deserved Workshop Star of the Month crown goes to Louis Evans of SMC …

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Blog

17 Sep 2020

Increasing dealership loyalty post-lockdown

In the first blog of this series, we discussed the role of loyalty in the post-pandemic …

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Blog

9 Sep 2020

COVID-19: Another blow for car buyer loyalty

Historically, loyalty has played a huge role in car buyers’ decision-making processes. If a customer was …

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Blog

26 Aug 2020

Camera, action: Improving efficiency with video

Efficiency has always been an important part of a successful business. As organisations in the automotive …

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News

19 Aug 2020

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

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News

13 Aug 2020

iVendi integration with CitNOW allows finance options to be launched from dealer videos

A new integration between iVendi and CitNOW allows a sophisticated range of finance options to be …

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Blog

10 Aug 2020

The importance of industry collaboration

As the industry looks for digital solutions to help them adapt to the recent unprecedented challenges, …

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News

5 Aug 2020

CitNOW Revealed as a Founding Member of Hub 365

Hub 365 will leverage the combined services, software and insight of the automotive industry’s leading suppliers…

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News

31 Jul 2020

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater …

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News

27 Jul 2020

CitNOW introduces product enhancements as engagement with video hits all-time high

CitNOW is introducing a range of product enhancements that will enable retailers to expand the contactless …

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Blog

22 Jul 2020

Contactless valuations: How live video can help

In this blog, we’ll take a look of the current state of play, and explore how …

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Blog

17 Jul 2020

Building emotional connections in the automotive buyer journey

Buying a car tends to be considered as more of a rational purchase, which means it’s …

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Office workers sat around a desk looking at a large display screen off to the left, not shown in image

Blog

7 Jan 2021

Inside the workforce of CitNOW

As the HR & Academy Director for CitNOW, creating an environment where our people want to …

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Blog

13 Jul 2020

Adapting your marketing comms in a crisis

To say that the last two weeks of March were a blur is an understatement. #contactlessconnections

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Blog

9 Jul 2020

Why your online showroom is more important than ever

Never before has there been such a sudden and dramatic change to global buying habits as …

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Blog

3 Jul 2020

Contactless appointments and test drives: How video can help

Despite an extremely challenging few months, the automotive industry can now breathe a little easier – …

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Blog

29 Jun 2020

Reimagining the enquiry process: How video can help

The current pandemic has been one of the most difficult challenges the automotive industry has had …

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Blog

23 Jun 2020

How will the contactless customer experience affect automotive retail?

With over 20 years working in Automotive (many of those years leading teams focused on customer …

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Blog

16 Jun 2020

COVID-19 and the automotive industry: Where next?

With the automotive industry slowly coming out of lockdown measures, how have the first few weeks …

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Blog

28 May 2020

How video can support your contactless customer journey

As the wheels of the automotive industry begin to start turning again, retailers and OEMs are …

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Blog

18 May 2020

Restarting the engine: How you can prepare to re-open your dealership

It goes without saying that the last few months have been extremely challenging for the automotive …

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News

13 May 2020

CitNOW enhances apps with Live Video feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

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Blog

7 May 2020

Using video from enquiry to delivery

Even during these challenging times, there are plenty of signs that customers are still actively planning …

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Blog

30 Apr 2020

How to demonstrate your workshop hygiene measures with video

Workshops across the UK, and around the world, have remained open to ensure key workers stay …

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Blog

17 Apr 2020

How car dealers can prepare for the “new normal”

In a matter of weeks the lives of all of us have been turned upside down. …

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Blog

8 Apr 2020

How workshops can connect with customers during social distancing

In the UK and across the globe, increasingly strict social distancing measures have left many questioning …

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Blog

3 Apr 2020

Staying in touch with your customers from home

There’s no getting around it. The next few weeks and months are going to be challenging …

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News

30 Mar 2020

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

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News

20 Mar 2020

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

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Blog

20 Mar 2020

Video of the Month – March 2020

Automotive videos don’t only give the opportunity to show a car’s best bits – they’re also …

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Blog

28 Feb 2020

Video of the Month – February 2020

Jordan Poucher, from Shelbourne Motors in Newry is the winner of February’s Video of the Month …

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CitNOW Awards - what do judges look for in a good vide?

Blog

24 Feb 2020

CitNOW Awards – What do judges look for in a good video

The CitNOW Awards 2020 are now open for nominations. What will the judges be looking for? …

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Blog

21 Feb 2020

The impact of automotive video: How automotive video can help you drive sales…

Not to be too doom-and-gloom or anything – but we can all recognise that the automotive …

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News

20 Feb 2020

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

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News

19 Feb 2020

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

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News

12 Feb 2020

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

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Blog

10 Feb 2020

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

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Blog

5 Feb 2020

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

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Blog

30 Jan 2020

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

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Blog

28 Jan 2020

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

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Blog

24 Jan 2020

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

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News

21 Jan 2020

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

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News

15 Jan 2020

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

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News

7 Jan 2020

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

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News

6 Jan 2020

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

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Blog

2 Jan 2020

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

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Blog

30 Dec 2019

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

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Blog

20 Dec 2019

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

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Blog

20 Dec 2019

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

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Blog

19 Dec 2019

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

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Blog

12 Dec 2019

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

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News

2 Dec 2019

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

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Blog

29 Nov 2019

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

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The Modern-Day Buying Journey: Part 1 of 4

Blog

20 Nov 2019

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

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News

28 Nov 2019

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

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CitNOW introduces Web product at AM Live 2019

News

6 Nov 2019

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

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News

25 Mar 2020

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

25 Mar 2020

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

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25 Mar 2020

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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25 Mar 2020

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

31 Oct 2019

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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31 Oct 2019

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

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Blog

25 Oct 2019

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

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A man in a car dealership sitting at a desk and working on a laptop on a laptop

Blog

23 Oct 2019

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

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19 Oct 2019

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

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Blog

18 Oct 2019

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

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News

11 Oct 2019

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

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News

30 Sep 2019

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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30 Sep 2019

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

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Winner of the Car Dealer Power Awards 2019

News

27 Sep 2019

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

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23 Sep 2019

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

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17 Sep 2019

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

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17 Sep 2019

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

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Photo of front of a BMW and the steering wheel of a BMW

News

4 Sep 2019

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

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News

1 Sep 2019

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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30 Aug 2019

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

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30 Aug 2019

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

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27 Aug 2019

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

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News

19 Aug 2019

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

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News

8 Aug 2019

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

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Blog

7 Aug 2019

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

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News

1 Aug 2019

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

1 Aug 2019

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

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31 Jul 2019

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

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30 Jul 2019

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

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Blog

29 Jul 2019

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

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23 Jul 2019

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

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Banner of couple on a sofa interacting with an iPad and man taking a Workshop video

Blog

17 Jul 2019

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

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Woman looking at the tyre of a red car in the showroom

News

10 Jul 2019

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

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Salesman working at his desk speaking to a customer in the showroom

Blog

10 Jul 2019

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

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News

1 Jul 2019

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of a man's hands using a mobile phone

Blog

28 Jun 2019

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

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Blog

28 Jun 2019

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

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Salesman showing a customer the inside of a grey car, birds eye view photo

Blog

26 Jun 2019

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

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25 Jun 2019

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

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Sales Executive making a deal with a customer, family present

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18 Jun 2019

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

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7 Jun 2019

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

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3 Jun 2019

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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30 May 2019

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

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24 May 2019

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

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21 May 2019

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

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News

8 May 2019

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

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30 Apr 2019

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

29 Apr 2019

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

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Blog

29 Apr 2019

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

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Blog

25 Apr 2019

Video of the Month – April 2019

If you thought it would be challenging to communicate by video to a deaf customer, Adam …

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Workshop Professional of the Future 2019 Report - Feature Image

News

25 Apr 2019

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

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Blog

24 Apr 2019

Growing Appetite for Apps

Video distribution channels will evolve from the current email and SMS to incorporate apps, as OEMs …

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Blog

19 Apr 2019

How to Get Online Quicker with CitNOW Web

CitNOW hosted almost 10 million videos on its platform in 2018 alone, reflecting video’s mainstream status …

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Close up of a woman in the drivers side of a grey car with a man in the passenger side

Blog

15 Apr 2019

The Power of an Exceptional Customer Experience

In a crowded and competitive marketplace where businesses are striving to deliver the very best for …

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News

10 Apr 2019

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

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News

31 Mar 2019

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

29 Mar 2019

Video of the Month – March 2019

A personal video message from Bradleigh Owen of Halliwell Jones North Wales provides the prospective car …

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Blog

29 Mar 2019

How Video Will Aid the Wider Adoption of EVs

Video has an important role to play in the wider adoption of EVs, as dealers will …

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News

27 Mar 2019

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

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Car Salesman in showroom, web assets into sales VPP banner

Blog

26 Mar 2019

Enhancing your customer’s view

Part of our Winter Release, the ‘Web assets into Sales VPP’ feature has been developed to …

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Blog

26 Mar 2019

How The Role Of The Technician Is Changing

New technologies such as the connected car and autonomous driving alongside the emerging wider adoption of …

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cyber security + ISO accreditation banner

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20 Mar 2019

Risky Business

Automotive professionals have serious concerns about cyber security in their organisations and in connected vehicles,…

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News

28 Feb 2019

CitNOW Monthly Newsletter – February 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

26 Feb 2019

We are headliners at the Sytner Group’s Elite Technician Challenge

We will be supporting Sytner Group’s Elite Technician Challenge next month! We are going to be …

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Blog

20 Feb 2019

CitNOW Web Overview

With the March plate change month almost upon us, fast turnaround of stock to web to …

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Blog

15 Feb 2019

Excited about the arrival of 5G?

Excited about the arrival of 5G? We are! Faster and with the ability to stream more …

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Blog

13 Feb 2019

Video of the Month – February 2019

Video VHC – clear and accessible Steve Absolom at Lancaster Reading takes the customer through the …

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Blog

13 Feb 2019

How to Scan your QR Code

We’re here to make sure your video toolkit is working as it should and that you know …

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News

23 Jan 2019

CitNOW Monthly Newsletter – January 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

15 Jan 2019

Happy New Year

Our first newsletter of the year includes a look at some of the video trends which …

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Blog

10 Jan 2019

Customer Service Tools & Features

How do I add a new team member to CitNOW? At CitNOW we make our software …

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Blog

10 Jan 2019

Video of the Month – January 2019

Master technician Andy O’Grady delivers a friendly yet highly professional video presentation providing easy to…

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Photo of Amir Rizvi, Head of Academy at CitNOW

Blog

10 Jan 2019

Simple, fast, learning support

Learning that’s Simpler, Faster, Scaleable and Long Lasting The CitNOW Academy has been an important cog…

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Photo of John Gill, Customer success team leader

Blog

4 Jan 2019

John Gill: Customer Success Team Leader

– What do you do as Customer Success team leader? My role focuses on supporting CitNOW’s …

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Blog

29 Dec 2018

Video trends for 2019

It’s that time of year when we start looking forward to the next as we try …

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News

21 Dec 2018

CitNOW Monthly Newsletter – December 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Woman looking at her mobile phone laughing

Blog

18 Dec 2018

Google backs video as an automotive game changer

When Google starts talking about video as a game changer in the automotive industry, it’s time to sit …

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Blog

18 Dec 2018

2018 Highlights

Video has come into its own in 2018 with retailers utilising the platform in all manner …

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Blog

17 Dec 2018

Customer service tools

What’s the best way to get in touch with CitNOW Customer Service? The best way to …

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Blog

17 Dec 2018

Video of the Month – December 2018

Proactive Tom Garrison of Sandicliffe Ford Leicester has put together a ‘thank-you’ for your custom video providing…

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News

17 Dec 2018

Nearly one in six used car buyers would ignore an online ad without video

Used car buyers increasingly relying on video to decide their next car purchase, with nearly one …

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News

12 Dec 2018

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Carol Fairchild joins CitNOW with 18 years of experience in the automotive industry New Commercial Director …

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News

10 Dec 2018

Judging a car by its cover: bodywork images rated most important by used car buyers

Two thirds rate bodywork imagery as essential when buying used cars Bodywork imagery more important than …

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News

5 Dec 2018

CitNOW Monthly Newsletter – November 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

3 Dec 2018

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

CitNOW has bolstered its platform with several new features to enhance personalisation and image quality, as …

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Close up of man on his mobile phone, CitNOW branding on the image

Blog

30 Nov 2018

Boost watch rates with SMS

With the smartphone keeping us ever more connected on the go, it’s little wonder that a …

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News

30 Nov 2018

Success at AM Live 2018

CitNOW was video best practice sponsor at AM’s one-day event where we spent the day discussing video, …

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Blog

30 Nov 2018

Year of the Used – As 2018 draws to a close, was the used car king?

As the year draws to a close a range of automotive data providers including Cazana, Dealerweb and Manheim …

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Blog

26 Nov 2018

Video of the Month – November 2018

Proactive prospecting Video messaging is adapted by the proactive sales team at Barretts Canterbury MINI to …

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Blog

14 Nov 2018

Robinson’s Case Study

According to AutoVHC only 15% of vehicles with amber work flagged left the dealership with the …

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News

12 Nov 2018

CitNOW Monthly Newsletter – October 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

31 Oct 2018

How to boost approvals for amber work

Norwich-based workshop Robinsons SKODA has seen approvals for amber work identified as part of the eVHC …

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CitNOW Academy banner, man looking at his laptop screen

Blog

31 Oct 2018

Taking our online training to the next level

We’ve teamed up with learning management software providers Eloomi to take our Academy training to the …

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News

31 Oct 2018

Transparency key for retailers as mechanical reliability tops used buyer concerns

Nearly three quarters of buyers most concerned about mechanical reliability in used car market CitNOW study …

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Blog

23 Oct 2018

Video of the Month – October 2018

We are seeing more and more creative uses of video. Here Jane Kerins at Ford retailers …

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News

9 Oct 2018

Customer service could drive used car sales further as buyers demand first-hand experience

Nearly three quarters of used car buyers expect customer service to be as good as when …

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News

2 Oct 2018

CitNOW named among UK’s Best International Export SMEs

Automotive video pioneer shortlisted in The Telegraph Trade Awards 2018 CitNOW named among UK’s Best International…

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News

1 Oct 2018

CitNOW Monthly Newsletter – September 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Photo of David Guillory, General Director of USA at CitNOW

News

24 Sep 2018

New General Director appointed to lead CitNOW USA

David Guillory brings over 35 years of experience in automotive retailing to the role As a …

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News

24 Sep 2018

Buyers steering toward used cars, says CitNOW

Research reveals at least half of buyers turning to the used market for their next purchase …

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Man in a suit recording a CitNOW sales video outside of a white car

Blog

21 Sep 2018

Top 100 tech company listing for the third year running

Digital tech companies are driving change in the automotive retail sector and CitNOW is one of …

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Blog

17 Sep 2018

Update your iOS – it’s important!

Why is it important to keep iOS software up to date? My phone and iPod work …

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Blog

17 Sep 2018

Video of the Month – September 2018

Retailers never cease to impress us and we are increasingly seeing more innovative uses of video …

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photo of white car, couple in the background out of focus

Blog

17 Sep 2018

One million videos in September help plate change month

With September nearly closed, retailers will have worked tirelessly to deliver ‘68’ plate cars to exceed …

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News

10 Sep 2018

Automotive video pioneer CitNOW records Sunday Times Hiscox Tech Track 100 place for third year

CitNOW ranked among Britain’s fastest-growing tech companies Automotive video innovator named among tech elite for…

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News

31 Aug 2018

CitNOW Monthly Newsletter – August 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Online car advert with no image or video infographic

News

21 Aug 2018

The 10 hidden surprises customers love most as CitNOW names most iconic car feature

CitNOW reveals the innovative and bizarre features car owners love most Volkswagen Golf GTI golf ball …

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Blog

20 Aug 2018

How video helps car buyers make decisions

With 2018 set to be the year of the used car, retailers need to adapt to …

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Blog

20 Aug 2018

How to meet a key dealership KPI quickly and effectively

Extensive still imagery, video and now 360 views inside and out are vital if a used …

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Blog

17 Aug 2018

Video Of The Month – August 2018

Retailer: Marshall Braintree SEAT Workshop Steve from Marshall in Braintree, Essex provides clear and concise…

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Blog

17 Aug 2018

Hidden surprises: The 10 features customers love most

Buying a used car can come with plenty of hidden surprises – and not just those …

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News

3 Aug 2018

CitNOW achieves ISO 27001 data security standard

Video technology pioneer passed independent data security assessment conducted by British Assessment Bureau…

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News

31 Jul 2018

CitNOW Monthly Newsletter – Awards Special – July 2018

Welcome to our Awards Special newsletter, we’ve focused on our winners to give you even more …

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CitNOW CEO, Alistair Horsburgh presenting a woman a CitNOW awards certificate

Blog

27 Jul 2018

CitNOW Awards Special: Overall Winner & Best Sales CitNOW Video

Overall Winner & Best Sales CitNOW Video Our Overall Winner was awarded to Arnold Clark Milton …

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Blog

25 Jul 2018

CitNOW Awards Special: 2018 Sponsors

Our 2018 Sponsors Reflecting the commitment to video as a primary communications tool in automotive retail, …

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Blog

25 Jul 2018

CitNOW Awards Special: See what our judges thought

See what our judges thought Our panel of judges consisted of some of the top names …

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Woman holding a CitNOW awards winner certificate in front of the dealership sign

Blog

25 Jul 2018

CitNOW Awards Special: Best Overseas CitNOW Video

Best Overseas CitNOW Video Reflecting the growth of our business on a global scale, our Best …

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CitNOW CEO, Alistair Horsburgh presenting the best workshop award

Blog

25 Jul 2018

CitNOW Awards Special: Best Workshop CitNOW Video

Best Workshop CitNOW Video With 509 videos to consider, Best Workshop had the highest number of …

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CitNOW CEO, Alistair Horsburgh presenting awards certificate to a man and woman

Blog

25 Jul 2018

CitNOW Awards Special: Most Creative CitNOW Video

Most Creative CitNOW Video Winner For the judges, Most Creative was the standout category with retailer …

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CitNOW CEO, Alistair Horsburgh presenting two women a CitNOW awards certificate

News

11 Jul 2018

CitNOW names top automotive video presenters of 2018

Automotive video technology expert CitNOW names the winners of its fourth annual Video Awards ‘Best Overall …

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Blog

9 Jul 2018

What a creative lot you are!

Every year at the CitNOW Video Awards the ‘Most Creative’ prize is our most hotly contested …

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News

4 Jul 2018

CitNOW trophy cabinet grows with ‘Video Provider’ win

CitNOW triumphs in Car Dealer Power 2018 awards with a third ‘Video Provider of the Year’ …

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Blog

29 Jun 2018

Video Of The Month – June 2018

Retailer: Lookers Nissan Newcastle If you thought your parts colleagues were in a department where creating …

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News

28 Jun 2018

CitNOW Monthly Newsletter – June 2018

At CitNOW this month: Who made the cut this year?: We’ve announced the shortlist for this year’s …

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News

13 Jun 2018

Automotive industry’s best video presenters shortlist announced ahead of CitNOW Awards 2018

Shortlist for top automotive video communications awards revealed across four categories Total of 948 submissions makes…

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News

7 Jun 2018

CitNOW promotes Sarah Sylvester to Head of Customer Service

CitNOW’s Sarah Sylvester appointed Head of Customer Service Former CitNOW Head of Business Development to spearhead…

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Videographer recording a training day in the workshop, man and woman presenting to three men sat down

Blog

5 Jun 2018

How video can help dealers maximise the online sales trend

The modern day car buyer now swipes through prospective motors online just like they would potential …

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Close up of a man recording a CitNOW workshop video of the underneath of a vehicle

News

30 May 2018

Transparency is top priority for workshops post-MOT changes, says CitNOW

MOT changes are an opportunity to improve customer satisfaction through transparent communications Nearly 75% drivers…

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Woman looking at her laptop with a red Ferrari on the screen, image taken behind the woman

Blog

23 May 2018

How we’re tackling GDPR

With new EU data regulations coming into force on 25th May, we want to let you …

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10 years of video with CitNOW, technician taking a CitNOW video in the workshop of a car in the background

Blog

23 May 2018

Celebrating a decade of video communication

It seems like just yesterday when we started thinking about how people could view cars without …

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Blog

18 May 2018

Video of the Month – May 2018

Sales Executive Graham Smithson introduces himself at the beginning of the video and will now be …

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News

4 May 2018

CitNOW announces final call for automotive video presenters ahead of 2018 Video Awards

Annual CitNOW Video Awards recognise best use of video in the automotive industry Confirmed judging panel comprised…

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Photo of Kristian Krapper, General Director of Nordics at CitNOW

News

1 May 2018

CitNOW appoints new General Director for Nordic and Baltic markets

CitNOW names Kristian Krapper General Director for Nordic and Baltic markets Appointment follows recent investment from…

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Close up of technician checking tyre tread depth with a tyre gauge whilst recording a CitNOW video

Blog

30 Apr 2018

Dealer group doubles workshop video production

Essex Auto Group has doubled its workshop video output in just four months after switching to …

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Blog

30 Apr 2018

Video of the Month – April 2018

When a vehicle comes into the workshop requiring expensive but necessary work, a video showing and …

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Photo of the Essex Ford store, front of dealership in shot as well as Ford vehicles

News

23 Apr 2018

Essex Auto Group doubles workshop video output using CitNOW

Essex Auto Group rolls out CitNOW Workshop across the network Personalised video communications double across the…

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Close up of a mans hands holding a mobile phone landscape

Blog

20 Apr 2018

Video across the Ages. Part 4

In 2017 over 7.5 million videos were sent from the CitNOW platform. They were watched over …

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Photo of the front of the Maundrell dealership, sports cars in front of the dealership

News

26 Mar 2018

Automotive video secures overseas customers for prestige retailers in the UK

Independent prestige car retailer Maundrell reports boost in overseas custom after adopting CitNOW video technology The…

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News

19 Mar 2018

CitNOW announces new categories and sponsors for 2018 CitNOW Video Awards

CitNOW Video Awards 2018 to honour the best use of automotive video technology in the automotive …

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Blog

15 Mar 2018

How technology can help you achieve faster stock turn

Extensive still imagery, video and now 360 views inside and out are vital if a used …

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Blog

15 Mar 2018

Video of the Month – March 2018

A clear, concise introduction explains what’s to come in just a few seconds with the fact …

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Blog

15 Mar 2018

Video across the Ages. Part 3

Just about everybody is open to video communication, according to our Vision Research*. Car buyers of all …

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News

8 Mar 2018

CitNOW expands automotive video and image platform with Interior 360

CitNOW announces enhancements to its Web Video and Smart Image app for automotive sales professionals Interior …

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Photo of the outside of the Wokingham CitNOW office

News

5 Mar 2018

Investment sparks major European expansion plan for CitNOW

In its 10th anniversary year, CitNOW sets sights on rapid growth in Europe and UK New …

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Blog

28 Feb 2018

Video across the Ages. Part 2

Car buyers and service customers of all ages are embracing video as a means to help …

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Blog

28 Feb 2018

Video of the Month – February 2018

The first thing we notice is Greg is wearing protective gloves which immediately gives a sense …

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Blog

12 Feb 2018

CitNOW’s 18 million video milestone gets record year in motion

Just over a month on, the last festivities of 2017 feel like a lifetime ago, but …

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Close up of two men shaking hands in front of an iPod displaying the CitNOW sales app, iPod is mounted on a tripod

News

8 Feb 2018

Consumer demand for transparency sees personalised video explosion

A record number of personalised video communications sent in 2017 17 and 18 millionth video milestones …

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Blog

31 Jan 2018

Maundrell stock traverses the globe with video

For some of the UK’s most successful and prestigious car retailers, the stories behind the customers …

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Blog

31 Jan 2018

Video across the Ages. Part 1

Car buyers of all ages are embracing video as a means to help them shortlist their …

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Blog

30 Jan 2018

Video of the Month – January 2018

Automotive video is a global business. With videos being recorded in over 40 countries, this month …

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Close up of woman in the drivers side using the stereo

News

22 Jan 2018

Buoyant used market to get tech boost in 2018, says CitNOW

Used car market set to outperform new sales in 2017 Number of used cars sold on …

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News & Events

Reducing cancelled orders with effective customer management

Monthly Roundup – May 2022

Showcasing in-car tech: Your ultimate guide

Monthly Roundup – April 2022

CitNOW Group continues international growth with acquisition of Web1on1

CitNOW announces Digital Spotlight Awards winners

CitNOW Digital Spotlight Awards 2021 – People’s Choice Sales Video Winner

CitNOW Digital Spotlight Awards 2021 – People’s Choice Workshop Video Winner

CitNOW Digital Spotlight Awards 2021 – Most Creative Video Winner

CitNOW Digital Spotlight Awards 2021 – Best Diagnostic Video Winner

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best VHC Video

CitNOW Digital Spotlight Awards 2021 – Best VHC Video Winner

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Vehicle Showcase Video

CitNOW Digital Spotlight Awards 2021 – Best Vehicle Showcase Video Winner

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Customer Delight Video

CitNOW Digital Spotlight Awards 2021 – Best Customer Delight Video Winner

How to avoid car buyers’ biggest turn-offs

CitNOW and Dealerweb integrate tech to improve customer interactions and increase conversion rates

Monthly Roundup – March 2022

Digital showroom must-do’s to drive online leads

Auto retail industry video production reaches all-time high

What car buyers want from their retail experience in 2022

Monthly Roundup – February 2022

10 Automotive Video Statistics you Should Know!

Video Stars: Celebrating great videos, starring you

Monthly Roundup – January 2022

Log4J Vulnerability

Majority of potential car buyers more inclined to purchase after first receiving a remote part exchange valuation

CitNOW app tips: 15 pointers for success in 2022

Monthly Roundup – December 2021

4 ways CitNOW is driving business performance for retailers

Introducing our NEW Next Generation Apps

15% increase in personalised videos propels CitNOW past 60m video milestone

Video Strategy 101: The keys to success

Monthly Roundup – November 2021

4 ways video supports sales and aftersales growth

Join us at AM Live November 11th 2021

Meet the digitally-led workshop

Monthly Roundup – October 2021

Support for the Bangers4BEN 2021 Rally

How automotive retailers are using video to connect with customers

Lockdown Learnings

Constant evolution: new features to support your growth

Monthly Roundup – September 2021

Hyper personalisation: What it is and how it can benefit your dealership

Forget me not! The customer experience

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Shortlisted for the AM Awards Supplier of the Year

Revenue boosters: 4 tips for increasing workshop income

Monthly Roundup – August 2021

The CitNOW Group launches its first Graduate Programme

The chips are down: Keeping customers engaged through the chip shortage

Turn up the heat on summer servicing

Monthly Roundup – July 2021

4 lessons we can learn from a negative customer experience

The 10-point checklist for making great videos

Drive trust and transparency with a seamless part exchange process

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Monthly Roundup – June 2021

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Using CitNOW video ratings to improve your customer satisfaction

Running a promo event with automotive video

Monthly Roundup – May 2021

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

How retailers are driving efficiency with video

Making Diversity & Inclusion a Business Reality

Motor retailers missing vital opportunity to connect with female car buyers

You’re just a few clicks away from the chance of being an award winner

The great unlocking: How dealerships can prepare for reopening

Feeling good: Building emotion and relationships in car buyers with automotive video

Monthly Roundup – April 2021

CitNOW research into consumer attitudes towards EVs

Suitable for all ages: Connecting with customers young and old

A missed opportunity: Bridging the gender gap in automotive video

Recognising your digital comms success

Proudly Sponsoring the 2021 Drivers of Change Programme

Monthly Roundup – March 2021

Getting Started with CitNOW Workshop