Constant evolution: new features to support your growth

It’s hard to remember a time that has been as challenging for the automotive sector as …

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News

3 Sep 2021

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

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Blog

25 Aug 2021

Hyper personalisation: What it is and how it can benefit your dealership

No longer is personalisation a ‘nice to have’ feature within automotive sales processes and customer experiences.…

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Blog

23 Aug 2021

Forget me not! The customer experience

There has never been a better time to review your customer experience journey given the continuous …

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News

18 Aug 2021

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

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News

18 Aug 2021

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

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Blog

9 Aug 2021

Revenue boosters: 4 tips for increasing workshop income

There are many factors out there right now that are affecting how car dealerships are operating. …

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News

4 Aug 2021

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

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News

28 Jul 2021

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

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Blog

19 Jul 2021

The chips are down: Keeping customers engaged through the chip shortage

Are you currently suffering from a huge backlog of customers waiting to collect the new cars …

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Image of Ollie Parsons, author of the article, with an image to the right of a person inspecting a car in a workshop

Blog

14 Jul 2021

Turn up the heat on summer servicing

As things begin to return to something approaching normality and the ebb and flow of pent-up …

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News

2 Jul 2021

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

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Blog

1 Jul 2021

4 lessons we can learn from a negative customer experience

Carol Fairchild, having worked in the industry for over 20 years and in her current role …

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Blog

23 Jun 2021

The 10-point checklist for making great videos

Polish up your video presentation skills to help engage customers with our 10-point checklist. We look …

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Blog

10 Jun 2021

Drive trust and transparency with a seamless part exchange process

With so many dealers competing, a seamless, transparent and trust-inducing part exchange experience could really set…

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News

28 Jun 2021

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

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News

3 Jun 2021

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

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News

3 Jun 2021

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

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News

26 May 2021

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

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Blog

26 May 2021

Using CitNOW video ratings to improve your customer satisfaction

The only true way to fully understand how successful your videos are is to get feedback …

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Blog

11 May 2021

Running a promo event with automotive video

Promotional events have formed a major part of a car retailer’s sales strategy for decades, and …

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News

4 May 2021

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

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News

29 Apr 2021

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

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Blog

26 Apr 2021

How retailers are driving efficiency with video

Retailers can now open their doors to the public once again, however the digital tools that …

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News

22 Apr 2021

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

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News

14 Apr 2021

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

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Blog

12 Apr 2021

You’re just a few clicks away from the chance of being an award winner

2021 marks the launch of our all-new awards programme, the Digital Spotlight Awards, which celebrates the …

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Blog

9 Apr 2021

The great unlocking: How dealerships can prepare for reopening

After more than a year of turbulence and uncertainty, it seems that there is now light …

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Blog

8 Apr 2021

Feeling good: Building emotion and relationships in car buyers with automotive video

For many people, buying a new car will be one of the biggest and most important …

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News

6 Apr 2021

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

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Blog

30 Mar 2021

CitNOW research into consumer attitudes towards EVs

The global focus on reducing emissions and limiting the impact of the automotive industry on the …

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Blog

22 Mar 2021

Suitable for all ages: Connecting with customers young and old

Every customer is different, and meeting all customers’ needs can therefore be tricky. That’s why it …

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Blog

18 Mar 2021

A missed opportunity: Bridging the gender gap in automotive video

In our recent research, which polled over 1000 car buyers, we discovered a surprising statistic: women …

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Blog

10 Mar 2021

Recognising your digital comms success

Every day, we’re bowled over by how our CitNOW users are taking full advantage of the …

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News

8 Mar 2021

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

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News

4 Mar 2021

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

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Events

Getting Started with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. Remote training…

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Events

Getting Started with CitNOW Sales

Recommended for Sales Managers, Sales Executives, Sales Advisors, Product Consultants and Video Takers. Remote training…

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Events

Getting Good with CitNOW Web

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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Events

Getting Good With Your Dashboard

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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Events

Getting Good with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. These sessions…

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Events

Getting Good with CitNOW Sales

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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News

1 Mar 2021

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

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Blog

25 Feb 2021

New reg month and how digital handovers can help

March is just around the corner – usually one of the busiest times of the year …

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Blog

15 Feb 2021

Bridging the clicks to bricks experience with personalised digital communication

It’s no secret – the automotive buying process is now more digital than ever. In fact, …

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Blog

10 Feb 2021

Customer First – not again!

I’m pretty sure we are all fed up of hearing the term “customer first” or “customer …

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News

5 Feb 2021

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

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Blog

3 Feb 2021

Case study: How CitNOW’s Live Video made the contactless experience more human

“Possibly the best example of improving the customer experience in 2020.”

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News

1 Feb 2021

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

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News

26 Jan 2021

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

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Blog

22 Jan 2021

The modern car dealer’s digital toolkit

In the world we live in today, almost every engagement you have with a customer will …

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Blog

18 Jan 2021

How car buyer research went digital – and how dealers can respond

The practice of buyers researching prospective car purchases online has been commonplace for almost as long …

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News

6 Jan 2021

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

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Blog

18 Dec 2020

CitNOW Awards 2020 – Most Creative Winner

Our Most Creative CitNOW Award for 2020 goes to David Richardson and Mohammed Choudhury at Mercedes-Benz …

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Blog

16 Dec 2020

CitNOW Awards 2020 – Best Workshop Winner

Our 2020 Best Workshop CitNOW award goes to Louis Evans of SMC Ford Gravesend in Kent. …

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News

15 Dec 2020

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

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Blog

14 Dec 2020

CitNOW Awards 2020 – Best Sales Winner

We’ve seen lots of excellent sales-focused videos recorded by our CitNOW customers this year, but one …

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News

8 Dec 2020

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

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Blog

30 Nov 2020

The future of digital dealers: View from Alistair Horsburgh, CEO

You don’t need me to tell you that this has been a difficult year for dealerships …

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Blog

27 Nov 2020

Workshop Star of the Month – November 2020

Great workshop communication is built on clarity of description that strips out the jargon and puts …

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Blog

27 Nov 2020

Sales Star of the Month – November 2020

All dealerships have had to adapt to the new wave of COVID-related restrictions, and in our …

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Blog

25 Nov 2020

Embracing workshop video with restriction tiers in place

The second wave of COVID-19 lockdowns and restrictions have forced car dealerships to adapt once again, …

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Blog

24 Nov 2020

Car retailers consider personalised video their most valuable digital tool in 2020

Video has been rated by vehicle retailers as the most important ‘digital tool for dealership operations’ …

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Blog

19 Nov 2020

Triumph over adversity: Selling with video during lockdown 2.0

All over the UK, car dealerships have been placed under further restrictions as the second wave …

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Blog

16 Nov 2020

Make the connection: Reaching customers digitally with video

The way we all live has changed drastically in 2020, and the way in which we …

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Blog

12 Nov 2020

Unlock the lockdown: Enhancing the click-and-collect experience

Car dealerships across the UK are having to deal with a curveball of COVID-19 restrictions being …

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Blog

30 Oct 2020

Workshop Star of the Month – October 2020

We’re always delighted to see workshop technicians who go the extra mile and take the initiatives …

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Blog

30 Oct 2020

Sales Star of the Month – October 2020

The October award for CitNOW Sales Star of the Month deservedly goes to Paul Stocks at …

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Blog

21 Oct 2020

Explaining in-car tech with video

It wasn’t so long ago that the limit of in-car technology was a cassette player (remember …

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Blog

20 Oct 2020

CitNOW Shortlisted for two Industry Awards!

We are delighted to be shortlisted for two industry awards being announced in November.

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Blog

19 Oct 2020

Adapting our learning for a new era in automotive retail

There is no doubt that the impact of Covid-19 has changed the way we communicate as …

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Blog

15 Oct 2020

Tapping into the ‘insperience’ economy

The pandemic has changed consumer attitudes in virtually every sector, and every consumer-facing business has had…

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News

13 Oct 2020

CitNOW and Keyloop strengthen collaboration to maximise impact of sales and workshop videos

CitNOW is integrating its industry-leading personalised video communications tool with Keyloop’s Autoline Revision…

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Blog

9 Oct 2020

Celebrating the Best in Automotive Video – CitNOW Awards 2020

I think we’d all agree that 2020 has been a year of unprecedented change and challenges. …

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Blog

1 Oct 2020

Sales Star of the Month – September 2020

At a time when face-to-face car handovers are challenging, video handovers are “the next best thing”. …

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Blog

1 Oct 2020

Workshop Star of the Month – September 2020

This month’s thoroughly deserved Workshop Star of the Month crown goes to Louis Evans of SMC …

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Blog

17 Sep 2020

Increasing dealership loyalty post-lockdown

In the first blog of this series, we discussed the role of loyalty in the post-pandemic …

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Blog

9 Sep 2020

COVID-19: Another blow for car buyer loyalty

Historically, loyalty has played a huge role in car buyers’ decision-making processes. If a customer was …

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Blog

26 Aug 2020

Camera, action: Improving efficiency with video

Efficiency has always been an important part of a successful business. As organisations in the automotive …

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News

19 Aug 2020

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

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News & Events

Constant evolution: new features to support your growth

Monthly Roundup – September 2021

Hyper personalisation: What it is and how it can benefit your dealership

Forget me not! The customer experience

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Shortlisted for the AM Awards Supplier of the Year

Revenue boosters: 4 tips for increasing workshop income

Monthly Roundup – August 2021

The CitNOW Group launches its first Graduate Programme

The chips are down: Keeping customers engaged through the chip shortage

Turn up the heat on summer servicing

Monthly Roundup – July 2021

4 lessons we can learn from a negative customer experience

The 10-point checklist for making great videos

Drive trust and transparency with a seamless part exchange process

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Monthly Roundup – June 2021

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Using CitNOW video ratings to improve your customer satisfaction

Running a promo event with automotive video

Monthly Roundup – May 2021

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

How retailers are driving efficiency with video

Making Diversity & Inclusion a Business Reality

Motor retailers missing vital opportunity to connect with female car buyers

You’re just a few clicks away from the chance of being an award winner

The great unlocking: How dealerships can prepare for reopening

Feeling good: Building emotion and relationships in car buyers with automotive video

Monthly Roundup – April 2021

CitNOW research into consumer attitudes towards EVs

Suitable for all ages: Connecting with customers young and old

A missed opportunity: Bridging the gender gap in automotive video

Recognising your digital comms success

Proudly Sponsoring the 2021 Drivers of Change Programme

Monthly Roundup – March 2021

Getting Started with CitNOW Workshop

Getting Started with CitNOW Sales

Getting Good with CitNOW Web

Getting Good With Your Dashboard

Getting Good with CitNOW Workshop

Getting Good with CitNOW Sales

Boost in video consumption can help retailers fill the customer EV knowledge gap

New reg month and how digital handovers can help

Bridging the clicks to bricks experience with personalised digital communication

Customer First – not again!

Monthly Roundup – February 2021

Case study: How CitNOW’s Live Video made the contactless experience more human

Live video sessions between motor retailers and customers surge 244% during latest lockdown

CitNOW launches new awards programme to celebrate the best in automotive digital communications

The modern car dealer’s digital toolkit

How car buyer research went digital – and how dealers can respond

Monthly Roundup – January 2021

CitNOW Awards 2020 – Most Creative Winner

CitNOW Awards 2020 – Best Workshop Winner

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

CitNOW Awards 2020 – Best Sales Winner

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

The future of digital dealers: View from Alistair Horsburgh, CEO

Workshop Star of the Month – November 2020

Sales Star of the Month – November 2020

Embracing workshop video with restriction tiers in place

Car retailers consider personalised video their most valuable digital tool in 2020

Triumph over adversity: Selling with video during lockdown 2.0

Make the connection: Reaching customers digitally with video

Unlock the lockdown: Enhancing the click-and-collect experience

Workshop Star of the Month – October 2020

Sales Star of the Month – October 2020

Explaining in-car tech with video

CitNOW Shortlisted for two Industry Awards!

Adapting our learning for a new era in automotive retail

Tapping into the ‘insperience’ economy

CitNOW and Keyloop strengthen collaboration to maximise impact of sales and workshop videos

Celebrating the Best in Automotive Video – CitNOW Awards 2020

Sales Star of the Month – September 2020

Workshop Star of the Month – September 2020

Increasing dealership loyalty post-lockdown

COVID-19: Another blow for car buyer loyalty

Camera, action: Improving efficiency with video