CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

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Blog

3 Apr 2020

Staying in touch with your customers from home

There’s no getting around it. The next few weeks and months are going to be challenging …

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News

20 Mar 2020

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

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Blog

20 Mar 2020

Video of the Month – March 2020

Automotive videos don’t only give the opportunity to show a car’s best bits – they’re also …

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Blog

28 Feb 2020

Video of the Month – February 2020

Jordan Poucher, from Shelbourne Motors in Newry is the winner of February’s Video of the Month …

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CitNOW Awards - what do judges look for in a good vide?

Blog

24 Feb 2020

CitNOW Awards – What do judges look for in a good video

The CitNOW Awards 2020 are now open for nominations. What will the judges be looking for? …

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Blog

21 Feb 2020

The impact of automotive video: How automotive video can help you drive sales…

Not to be too doom-and-gloom or anything – but we can all recognise that the automotive …

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News

20 Feb 2020

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

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News

19 Feb 2020

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

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News

12 Feb 2020

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

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Blog

10 Feb 2020

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

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Blog

5 Feb 2020

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

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Blog

30 Jan 2020

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

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Blog

28 Jan 2020

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

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Blog

24 Jan 2020

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

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News

21 Jan 2020

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

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News

15 Jan 2020

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

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News

7 Jan 2020

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

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News

6 Jan 2020

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

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Blog

2 Jan 2020

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

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Blog

30 Dec 2019

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

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Blog

20 Dec 2019

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

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Blog

20 Dec 2019

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

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Blog

19 Dec 2019

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

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Blog

12 Dec 2019

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

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News

2 Dec 2019

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

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Blog

29 Nov 2019

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

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The Modern-Day Buying Journey: Part 1 of 4

Blog

20 Nov 2019

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

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Events

CitNOW Awards 2019

The 2019 CitNOW Awards are fast approaching With a record 1,678 entries, almost double the previous …

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News

28 Nov 2019

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

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CitNOW introduces Web product at AM Live 2019

News

6 Nov 2019

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

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News

25 Mar 2020

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

25 Mar 2020

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

25 Mar 2020

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

25 Mar 2020

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

31 Oct 2019

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

31 Oct 2019

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

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Blog

25 Oct 2019

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

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A man in a car dealership sitting at a desk and working on a laptop on a laptop

Blog

23 Oct 2019

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

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Blog

19 Oct 2019

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

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Blog

18 Oct 2019

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

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News

11 Oct 2019

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

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News

30 Sep 2019

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

30 Sep 2019

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

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Winner of the Car Dealer Power Awards 2019

News

27 Sep 2019

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

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Blog

23 Sep 2019

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

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Blog

17 Sep 2019

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

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News

17 Sep 2019

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

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Photo of front of a BMW and the steering wheel of a BMW

News

4 Sep 2019

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

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News

1 Sep 2019

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

30 Aug 2019

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

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Blog

30 Aug 2019

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

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Blog

27 Aug 2019

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

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News

19 Aug 2019

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

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News

8 Aug 2019

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

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Blog

7 Aug 2019

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

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News

1 Aug 2019

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

1 Aug 2019

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

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Blog

31 Jul 2019

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

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Blog

30 Jul 2019

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

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Blog

29 Jul 2019

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

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Blog

23 Jul 2019

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

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Banner of couple on a sofa interacting with an iPad and man taking a Workshop video

Blog

17 Jul 2019

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

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Woman looking at the tyre of a red car in the showroom

News

10 Jul 2019

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

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Salesman working at his desk speaking to a customer in the showroom

Blog

10 Jul 2019

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

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News

1 Jul 2019

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Close up of a man's hands using a mobile phone

Blog

28 Jun 2019

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

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Blog

28 Jun 2019

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

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Salesman showing a customer the inside of a grey car, birds eye view photo

Blog

26 Jun 2019

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

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Blog

25 Jun 2019

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

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Sales Executive making a deal with a customer, family present

News

18 Jun 2019

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

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News

7 Jun 2019

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

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News

3 Jun 2019

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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Blog

30 May 2019

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

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News

24 May 2019

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

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News

21 May 2019

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

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News

8 May 2019

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

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News

30 Apr 2019

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

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News

29 Apr 2019

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

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Blog

29 Apr 2019

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

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News & Events

CitNOW suspends all charges to support UK motor industry

Staying in touch with your customers from home

Keeping you connected

Video of the Month – March 2020

Video of the Month – February 2020

CitNOW Awards – What do judges look for in a good video

The impact of automotive video: How automotive video can help you drive sales…

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

What makes a good video?

Who is the customer of the 2020s? – Defining Generation Z

Video of the Month – January 2020

CitNOW Awards 2019 – Who were the winners?

Elevating the car buying customer experience

CitNOW shortlisted in 2020 AM Awards

CitNOW reveals top automotive videos from 2019

Industry experts join CitNOW Video Awards judging panel

CitNOW appoints Carol Fairchild as new Chief Customer Officer

How Digital Tech Can Drive Better Buyer Retention

Video of the Month – December 2019

Highlights of the 2019 CitNOW Awards shortlist

Building trust in the digital car buying process

2019, The year video shone through

Meeting the needs of the modern car buyer

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

Video of the Month – November 2019

The role of the dealership in the digital age

CitNOW Awards 2019

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW to showcase enhanced Web app at AM Live

CitNOW Monthly Newsletter – February 2020

CitNOW Monthly Newsletter – January 2020

CitNOW Monthly Newsletter – December 2019

CitNOW Monthly Newsletter – November 2019

CitNOW Monthly Newsletter – October 2019

Video of the Month – October 2019

Digitisation of the dealership FAQ’s

Making the most of your CitNOW dashboard

2019 CitNOW Awards

Roadshow Report

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW Monthly Newsletter – September 2019

Video of the Month – September 2019

CitNOW wins ‘Video Provider of the Year’ Award

Putting our old laptops to good use

Create compelling content to meet consumer criteria

Two thirds of UK drivers approve repair work remotely

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW Monthly Newsletter – August 2019

Video of the Month – August 2019

AM Live 2019

Fuel will continue to drive future car buying decisions

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

CitNOW update brings greater flexibility and efficiency to improve user experience

Are dealers prepared to facilitate online car sales?

CitNOW Monthly Newsletter – July 2019

Powertrain is car buyers’ most important factor in next purchase

Make your videos magic with Masterclasses

Using video to explain vehicle tech will be imperative for future car buyers

Video of the Month – July 2019

The top considerations for car-buyers

Human contact is highly valued

Two thirds of buyers not yet ready to buy online

Future Expectations of Car Buyers

CitNOW Monthly Newsletter – June 2019

Reach customers anywhere, anytime with SMS

Video of the Month – June 2019

Car-buyers return to the showroom and also back online purchasing

How customers think

Car-buyers more likely to visit dealerships than ever, says poll

Workshops becoming more diverse as CitNOW study reveals bright future for industry

CitNOW Monthly Newsletter – May 2019

Video of the Month – May 2019

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Electric and hybrid knowledge more important than traditional mechanical know-how

CitNOW Monthly Newsletter – April 2019

Automotive video production reaches one million a month