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News & Events

See all our latest news, blogs and events here.

News

Monthly Roundup – January 2022

Happy New Year! We’re excited about moving forward in 2022 and providing further technology and product …

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News

Log4J Vulnerability

On Friday, December 9, 2021, a new vulnerability was disclosed in the Apache Log4j module. This …

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Three people stood around a desk, situated inside a car dealership. The image have a vignette with the Tootle logo on the bottom right corner
News

Majority of potential car buyers more inclined to purchase after first receiving a remote part exchange valuation

A consumer survey conducted by the CitNOW Group found that more than half (57%) of car …

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Blog

CitNOW app tips: 15 pointers for success in 2022

We’re currently in the process of launching a new generation of our range of apps, to …

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News

Monthly Roundup – December 2021

As this is our last newsletter for 2021, we’d like to wish everyone an enjoyable festive …

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Blog

4 ways CitNOW is driving business performance for retailers

At a time of great change in consumer behaviour, it’s the businesses that are responding and …

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News

Introducing our NEW Next Generation Apps

We’re pleased to announce a brand new look for our suite of apps. Following months of …

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News

15% increase in personalised videos propels CitNOW past 60m video milestone

CitNOW, the digital communications specialist, has passed the landmark total of 60 million videos produced using…

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Blog

Video Strategy 101: The keys to success

Video has clear benefits for both retailers and customers in any situation, including in crucial decision-making…

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News

Monthly Roundup – November 2021

As we come towards the end of the year, we’re looking ahead towards how our increasing …

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Blog

4 ways video supports sales and aftersales growth

Video use by automotive retailers has continually grown over several years, to the point where its …

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Events

Join us at AM Live November 11th 2021

We are pleased to be sponsoring AM’s exclusive motor retail event, AM Live on November 11th at …

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Blog

Meet the digitally-led workshop

Customers want more convenience, information and transparency when they deal with workshops, so that they have …

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News

Monthly Roundup – October 2021

I’d like to firstly say a huge thank you to everyone who voted for us as …

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Blog

Support for the Bangers4BEN 2021 Rally

As part of our ongoing efforts to support charities and the automotive community, our Executive Director, …

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Blog

How automotive retailers are using video to connect with customers

Video has gained a lot of traction over the years as a useful tool for dealerships …

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Blog

Lockdown Learnings

Throughout a year and a half of intermittent regional and national lockdowns, we’ve seen many businesses …

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Blog

Constant evolution: new features to support your growth

It’s hard to remember a time that has been as challenging for the automotive sector as …

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News

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

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Blog

Hyper personalisation: What it is and how it can benefit your dealership

No longer is personalisation a ‘nice to have’ feature within automotive sales processes and customer experiences.…

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Blog

Forget me not! The customer experience

There has never been a better time to review your customer experience journey given the continuous …

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News

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

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News

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

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Blog

Revenue boosters: 4 tips for increasing workshop income

There are many factors out there right now that are affecting how car dealerships are operating. …

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News

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

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News

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

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Blog

The chips are down: Keeping customers engaged through the chip shortage

Are you currently suffering from a huge backlog of customers waiting to collect the new cars …

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Image of Ollie Parsons, author of the article, with an image to the right of a person inspecting a car in a workshop
Blog

Turn up the heat on summer servicing

As things begin to return to something approaching normality and the ebb and flow of pent-up …

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News

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

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Blog

4 lessons we can learn from a negative customer experience

Carol Fairchild, having worked in the industry for over 20 years and in her current role …

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Blog

The 10-point checklist for making great videos

Polish up your video presentation skills to help engage customers with our 10-point checklist. We look …

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Blog

Drive trust and transparency with a seamless part exchange process

With so many dealers competing, a seamless, transparent and trust-inducing part exchange experience could really set…

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News

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

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News

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

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News

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

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News

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

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Blog

Using CitNOW video ratings to improve your customer satisfaction

The only true way to fully understand how successful your videos are is to get feedback …

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Blog

Running a promo event with automotive video

Promotional events have formed a major part of a car retailer’s sales strategy for decades, and …

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News

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

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News

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

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Blog

How retailers are driving efficiency with video

Retailers can now open their doors to the public once again, however the digital tools that …

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News

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

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News

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

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Blog

You’re just a few clicks away from the chance of being an award winner

2021 marks the launch of our all-new awards programme, the Digital Spotlight Awards, which celebrates the …

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Blog

The great unlocking: How dealerships can prepare for reopening

After more than a year of turbulence and uncertainty, it seems that there is now light …

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Blog

Feeling good: Building emotion and relationships in car buyers with automotive video

For many people, buying a new car will be one of the biggest and most important …

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News

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

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Blog

CitNOW research into consumer attitudes towards EVs

The global focus on reducing emissions and limiting the impact of the automotive industry on the …

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Blog

Suitable for all ages: Connecting with customers young and old

Every customer is different, and meeting all customers’ needs can therefore be tricky. That’s why it …

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Blog

A missed opportunity: Bridging the gender gap in automotive video

In our recent research, which polled over 1000 car buyers, we discovered a surprising statistic: women …

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Blog

Recognising your digital comms success

Every day, we’re bowled over by how our CitNOW users are taking full advantage of the …

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News

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

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News

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

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Events

Getting Started with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. Remote training…

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Events

Getting Started with CitNOW Sales

Recommended for Sales Managers, Sales Executives, Sales Advisors, Product Consultants and Video Takers. Remote training…

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Events

Getting Good with CitNOW Web

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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Events

Getting Good With Your Dashboard

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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Events

Getting Good with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. These sessions…

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Events

Getting Good with CitNOW Sales

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

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News

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

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Blog

New reg month and how digital handovers can help

March is just around the corner – usually one of the busiest times of the year …

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Blog

Bridging the clicks to bricks experience with personalised digital communication

It’s no secret – the automotive buying process is now more digital than ever. In fact, …

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Blog

Customer First – not again!

I’m pretty sure we are all fed up of hearing the term “customer first” or “customer …

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News

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

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Blog

Case study: How CitNOW’s Live Video made the contactless experience more human

“Possibly the best example of improving the customer experience in 2020.​”

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News

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

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News

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

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Blog

The modern car dealer’s digital toolkit

In the world we live in today, almost every engagement you have with a customer will …

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Blog

How car buyer research went digital – and how dealers can respond

The practice of buyers researching prospective car purchases online has been commonplace for almost as long …

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News

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

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Blog

CitNOW Awards 2020 – Most Creative Winner

Our Most Creative CitNOW Award for 2020 goes to David Richardson and Mohammed Choudhury at Mercedes-Benz …

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Blog

CitNOW Awards 2020 – Best Workshop Winner

Our 2020 Best Workshop CitNOW award goes to Louis Evans of SMC Ford Gravesend in Kent. …

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News

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

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Blog

CitNOW Awards 2020 – Best Sales Winner

We’ve seen lots of excellent sales-focused videos recorded by our CitNOW customers this year, but one …

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News

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

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Blog

The future of digital dealers: View from Alistair Horsburgh, CEO

You don’t need me to tell you that this has been a difficult year for dealerships …

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Blog

Workshop Star of the Month – November 2020

Great workshop communication is built on clarity of description that strips out the jargon and puts …

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Blog

Sales Star of the Month – November 2020

All dealerships have had to adapt to the new wave of COVID-related restrictions, and in our …

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Blog

Embracing workshop video with restriction tiers in place

The second wave of COVID-19 lockdowns and restrictions have forced car dealerships to adapt once again, …

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Blog

Car retailers consider personalised video their most valuable digital tool in 2020

Video has been rated by vehicle retailers as the most important ‘digital tool for dealership operations’ …

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