Driving through hard times: how to support your customers

The cost of living crisis is showing no signs of abating, and it’s already having a …

Monthly Roundup – March 2023

This month, we’ve got plenty of insights and information for you: helping to transform your sales …

Digital Spotlight Awards 2023

We love celebrating the best in automotive video and seeing all the entries we receive year …

New data points to high demand for video in sales and aftersales

New research has highlighted how video continues to have a very significant impact on purchase decisions …

Monthly Roundup – February 2023

With Valentine’s Day approaching, what better time to celebrate the videos we love? As you continue …

Four great ways to boost aftersales with video

The cost of living crisis is showing no signs of abating, and it’s already having a …

2022 Recap: prioritising customer value and partnership success

As 2023 gets underway, we’ve had a chance to look back on what was a remarkable …

Monthly Roundup – January 2023

As 2023 gets underway, we’ve had time over the festive break to reflect on the past …

Monthly Roundup – December 2022

Firstly, let me say how great it was to see so many of you at AM …

CitNOW collaborates with Salesforce to offer seamless customer communications

CitNOW, the leading digital communications specialist in automotive retailing, has become one of the first official…

New research emphasises video as a focus area for automotive retailers

Now more than ever before, car buyers expect purchasing journeys that are multi-channel and hybrid in …

Monthly Roundup – November 2022

With AM Live just around the corner, we are excited to announce that the CitNOW Group …

Join us at AM Live, 10th November, Birmingham

We are pleased to be attending AM Live along with the other members of CitNOW Group …

Monthly Roundup – October 2022

Our mission as a product team is to develop technology that helps retailers like you save …

CitNOW Group continues strategic expansion with acquisition of digital solutions provider Auto Imaging

5 tips for jargon-free workshop videos

Driving credibility, customer satisfaction and loyalty is a key area for workshops looking to grow and …

Monthly Roundup – September 2022

This month, we’re focusing on how video can make a difference to the customer experience. After …

How to create standout electric vehicle videos

With the production of petrol and diesel-powered vehicles banned from 2030, car buyers are turning to …

CitNOW Group continues growth with acquisition of Real Time Communications (RTC)

We are pleased to announce that RTC has joined the CitNOW Group family.  RTC is a …

Monthly Roundup – August 2022

With lots of enquiries coming your way ahead of the new 72-plate registration, there’s plenty you …

CitNOW Group secures significant new private equity investment

CitNOW Group has secured significant new investment from leading mid-market private equity investor Livingbridge,…

Technology and Process – A Revolution in Auto Retailing

CitNOW Group has recently worked in partnership with Auto Retail Network to examine technology and process …

5 ways to maximise enquiries and engagement

The used car market is undergoing a market correction of sorts, with enquiries and general demand …

Monthly Roundup – July 2022

It’s vital for all of us to stay on the pulse of changing customer expectations, and …

The personal touch: connecting with customers in a changing world

In every type of retail, experiences are increasingly faceless and digital. This can make it more …

Monthly Roundup – June 2022

We’re delighted to have won the AM Awards Supplier of the Year category for the third …

Reducing cancelled orders with effective customer management

Lead times of new cars, from order to handover, are longer than ever. As you are …

Monthly Roundup – May 2022

We’ve worked hard to increase the innovation within all of our solutions, across CitNOW, Dealerweb and …

Showcasing in-car tech: Your ultimate guide

The technology available inside the cars of today is playing a bigger and bigger role in …

Monthly Roundup – April 2022

We’re delighted to have announced all the winners and highly commended entries from our 2021 Digital …

Retailers must embrace new communication methods to connect with younger car buyers

As automotive retailing becomes a more omnichannel experience, it’s important that businesses consider how their…

CitNOW Group continues international growth with acquisition of Web1on1

The CitNOW Group is continuing to expand its international portfolio with the acquisition of Web1on1, Europe’s…

CitNOW announces Digital Spotlight Awards winners

CitNOW, the automotive retail industry’s leading communications specialist, has announced the latest winners of its…

CitNOW Digital Spotlight Awards 2021 – People’s Choice Sales Video Winner

Jack Howard, Sycamore MINI Peterborough

CitNOW Digital Spotlight Awards 2021 – People’s Choice Workshop Video Winner

Phil Barret, Specialist Cars BMW Tring

CitNOW Digital Spotlight Awards 2021 – Most Creative Video Winner

Miguel Edie, Mercedes-Benz of Leicester

CitNOW Digital Spotlight Awards 2021 – Best Diagnostic Video Winner

Tom Rush, Listers BMW MINI Boston

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best VHC Video

Joe Peacock, Dick Lovett Bristol BMW

CitNOW Digital Spotlight Awards 2021 – Best VHC Video Winner

Nick Giles, Specialist Cars BMW Workshop Tring

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Vehicle Showcase Video

Emily Fisher, Cotswold Cheltenham MINI

CitNOW Digital Spotlight Awards 2021 – Best Vehicle Showcase Video Winner

Jessica Richardson, Sytner BMW Nottingham

CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Customer Delight Video

TJ Costis, Sytner Sunningdale MINI

CitNOW Digital Spotlight Awards 2021 – Best Customer Delight Video Winner

Jack Howard, Sycamore MINI Peterborough

How to avoid car buyers’ biggest turn-offs

In every part of retail, customer expectations are changing, and car buying is no exception to …

CitNOW and Dealerweb integrate tech to improve customer interactions and increase conversion rates

CitNOW and Dealerweb, both part of the CitNOW Group, have integrated elements of their flagship systems …

Monthly Roundup – March 2022

March is new registration month, and it’s a golden opportunity to use video to make the …

Digital showroom must-do’s to drive online leads

As with other areas of retail, digital transformation is changing automotive sales at a rapid rate. …

Auto retail industry video production reaches all-time high

Video production in automotive retailing continues to reach record levels, with more than 12.1 million CitNOW …

What car buyers want from their retail experience in 2022

Retail has become more digitised and personalised in recent years thanks to technology, and the automotive …

Monthly Roundup – February 2022

This month, we’re focusing on how we can help you get even more from your CitNOW …

10 Automotive Video Statistics you Should Know!

Video as part of the sales and aftersales process is reaching record levels. Whether you are …

Video Stars: Celebrating great videos, starring you

A great sales or workshop video is about so much more than just getting in front …

Monthly Roundup – January 2022

Happy New Year! We’re excited about moving forward in 2022 and providing further technology and product …

Log4J Vulnerability

On Friday, December 9, 2021, a new vulnerability was disclosed in the Apache Log4j module. This …

Majority of potential car buyers more inclined to purchase after first receiving a remote part exchange valuation

A consumer survey conducted by the CitNOW Group found that more than half (57%) of car …

CitNOW app tips: 15 pointers for success in 2022

We’re currently in the process of launching a new generation of our range of apps, to …

Monthly Roundup – December 2021

As this is our last newsletter for 2021, we’d like to wish everyone an enjoyable festive …

4 ways CitNOW is driving business performance for retailers

At a time of great change in consumer behaviour, it’s the businesses that are responding and …

Introducing our NEW Next Generation Apps

We’re pleased to announce a brand new look for our suite of apps. Following months of …

15% increase in personalised videos propels CitNOW past 60m video milestone

CitNOW, the digital communications specialist, has passed the landmark total of 60 million videos produced using…

Video Strategy 101: The keys to success

Video has clear benefits for both retailers and customers in any situation, including in crucial decision-making…

Monthly Roundup – November 2021

As we come towards the end of the year, we’re looking ahead towards how our increasing …

4 ways video supports sales and aftersales growth

Video use by automotive retailers has continually grown over several years, to the point where its …

Join us at AM Live November 11th 2021

We are pleased to be sponsoring AM’s exclusive motor retail event, AM Live on November 11th at …

Meet the digitally-led workshop

Customers want more convenience, information and transparency when they deal with workshops, so that they have …

Monthly Roundup – October 2021

I’d like to firstly say a huge thank you to everyone who voted for us as …

Support for the Bangers4BEN 2021 Rally

As part of our ongoing efforts to support charities and the automotive community, our Executive Director, …

How automotive retailers are using video to connect with customers

Video has gained a lot of traction over the years as a useful tool for dealerships …

Lockdown Learnings

Throughout a year and a half of intermittent regional and national lockdowns, we’ve seen many businesses …

Constant evolution: new features to support your growth

It’s hard to remember a time that has been as challenging for the automotive sector as …

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

Hyper personalisation: What it is and how it can benefit your dealership

No longer is personalisation a ‘nice to have’ feature within automotive sales processes and customer experiences.…

Forget me not! The customer experience

There has never been a better time to review your customer experience journey given the continuous …

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

Revenue boosters: 4 tips for increasing workshop income

There are many factors out there right now that are affecting how car dealerships are operating. …

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

The chips are down: Keeping customers engaged through the chip shortage

Are you currently suffering from a huge backlog of customers waiting to collect the new cars …

Turn up the heat on summer servicing

As things begin to return to something approaching normality and the ebb and flow of pent-up …

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

4 lessons we can learn from a negative customer experience

Carol Fairchild, having worked in the industry for over 20 years and in her current role …

The 10-point checklist for making great videos

Polish up your video presentation skills to help engage customers with our 10-point checklist. We look …

Drive trust and transparency with a seamless part exchange process

With so many dealers competing, a seamless, transparent and trust-inducing part exchange experience could really set…

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

Using CitNOW video ratings to improve your customer satisfaction

The only true way to fully understand how successful your videos are is to get feedback …

Running a promo event with automotive video

Promotional events have formed a major part of a car retailer’s sales strategy for decades, and …

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

How retailers are driving efficiency with video

Retailers can now open their doors to the public once again, however the digital tools that …

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

You’re just a few clicks away from the chance of being an award winner

2021 marks the launch of our all-new awards programme, the Digital Spotlight Awards, which celebrates the …

The great unlocking: How dealerships can prepare for reopening

After more than a year of turbulence and uncertainty, it seems that there is now light …

Feeling good: Building emotion and relationships in car buyers with automotive video

For many people, buying a new car will be one of the biggest and most important …

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

CitNOW research into consumer attitudes towards EVs

The global focus on reducing emissions and limiting the impact of the automotive industry on the …

Suitable for all ages: Connecting with customers young and old

Every customer is different, and meeting all customers’ needs can therefore be tricky. That’s why it …

A missed opportunity: Bridging the gender gap in automotive video

In our recent research, which polled over 1000 car buyers, we discovered a surprising statistic: women …

Recognising your digital comms success

Every day, we’re bowled over by how our CitNOW users are taking full advantage of the …

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

Getting Started with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. Remote training…

Getting Started with CitNOW Sales

Recommended for Sales Managers, Sales Executives, Sales Advisors, Product Consultants and Video Takers. Remote training…

Getting Good with CitNOW Web

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

Getting Good With Your Dashboard

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

Getting Good with CitNOW Workshop

Recommended for Aftersales Managers, Service Managers, Service Advisors, Technicians and Video Takers. These sessions…

Getting Good with CitNOW Sales

Recommended for Marketing Managers, Sales Managers, Digital Managers, Sales Executives and Video Takers. These sessions…

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

New reg month and how digital handovers can help

March is just around the corner – usually one of the busiest times of the year …

Bridging the clicks to bricks experience with personalised digital communication

It’s no secret – the automotive buying process is now more digital than ever. In fact, …

Customer First – not again!

I’m pretty sure we are all fed up of hearing the term “customer first” or “customer …

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

Case study: How CitNOW’s Live Video made the contactless experience more human

“Possibly the best example of improving the customer experience in 2020.​”

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

The modern car dealer’s digital toolkit

In the world we live in today, almost every engagement you have with a customer will …

How car buyer research went digital – and how dealers can respond

The practice of buyers researching prospective car purchases online has been commonplace for almost as long …

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

CitNOW Awards 2020 – Most Creative Winner

Our Most Creative CitNOW Award for 2020 goes to David Richardson and Mohammed Choudhury at Mercedes-Benz …

CitNOW Awards 2020 – Best Workshop Winner

Our 2020 Best Workshop CitNOW award goes to Louis Evans of SMC Ford Gravesend in Kent. …

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

CitNOW Awards 2020 – Best Sales Winner

We’ve seen lots of excellent sales-focused videos recorded by our CitNOW customers this year, but one …

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

The future of digital dealers: View from Alistair Horsburgh, CEO

You don’t need me to tell you that this has been a difficult year for dealerships …

Workshop Star of the Month – November 2020

Great workshop communication is built on clarity of description that strips out the jargon and puts …

Sales Star of the Month – November 2020

All dealerships have had to adapt to the new wave of COVID-related restrictions, and in our …

Embracing workshop video with restriction tiers in place

The second wave of COVID-19 lockdowns and restrictions have forced car dealerships to adapt once again, …

Car retailers consider personalised video their most valuable digital tool in 2020

Video has been rated by vehicle retailers as the most important ‘digital tool for dealership operations’ …

Triumph over adversity: Selling with video during lockdown 2.0

All over the UK, car dealerships have been placed under further restrictions as the second wave …

Make the connection: Reaching customers digitally with video

The way we all live has changed drastically in 2020, and the way in which we …

Unlock the lockdown: Enhancing the click-and-collect experience

Car dealerships across the UK are having to deal with a curveball of COVID-19 restrictions being …

Workshop Star of the Month – October 2020

We’re always delighted to see workshop technicians who go the extra mile and take the initiatives …

Sales Star of the Month – October 2020

The October award for CitNOW Sales Star of the Month deservedly goes to Paul Stocks at …

Explaining in-car tech with video

It wasn’t so long ago that the limit of in-car technology was a cassette player (remember …

CitNOW Shortlisted for two Industry Awards!

We are delighted to be shortlisted for two industry awards being announced in November.

Adapting our learning for a new era in automotive retail

There is no doubt that the impact of Covid-19 has changed the way we communicate as …

Tapping into the ‘insperience’ economy

The pandemic has changed consumer attitudes in virtually every sector, and every consumer-facing business has had…

CitNOW and Keyloop strengthen collaboration to maximise impact of sales and workshop videos

CitNOW is integrating its industry-leading personalised video communications tool with Keyloop’s Autoline Revision…

Celebrating the Best in Automotive Video – CitNOW Awards 2020

I think we’d all agree that 2020 has been a year of unprecedented change and challenges. …

Sales Star of the Month – September 2020

At a time when face-to-face car handovers are challenging, video handovers are “the next best thing”. …

Workshop Star of the Month – September 2020

This month’s thoroughly deserved Workshop Star of the Month crown goes to Louis Evans of SMC …

Increasing dealership loyalty post-lockdown

In the first blog of this series, we discussed the role of loyalty in the post-pandemic …

COVID-19: Another blow for car buyer loyalty

Historically, loyalty has played a huge role in car buyers’ decision-making processes. If a customer was …

Camera, action: Improving efficiency with video

Efficiency has always been an important part of a successful business. As organisations in the automotive …

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

iVendi integration with CitNOW allows finance options to be launched from dealer videos

A new integration between iVendi and CitNOW allows a sophisticated range of finance options to be …

The importance of industry collaboration

As the industry looks for digital solutions to help them adapt to the recent unprecedented challenges, …

CitNOW Revealed as a Founding Member of Hub 365

Hub 365 will leverage the combined services, software and insight of the automotive industry’s leading suppliers…

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater …

CitNOW introduces product enhancements as engagement with video hits all-time high

CitNOW is introducing a range of product enhancements that will enable retailers to expand the contactless …

Contactless valuations: How live video can help

In this blog, we’ll take a look of the current state of play, and explore how …

Building emotional connections in the automotive buyer journey

Buying a car tends to be considered as more of a rational purchase, which means it’s …

Inside the workforce of CitNOW

As the HR & Academy Director for CitNOW, creating an environment where our people want to …

Adapting your marketing comms in a crisis

To say that the last two weeks of March were a blur is an understatement. #contactlessconnections

Why your online showroom is more important than ever

Never before has there been such a sudden and dramatic change to global buying habits as …

Contactless appointments and test drives: How video can help

Despite an extremely challenging few months, the automotive industry can now breathe a little easier – …

Reimagining the enquiry process: How video can help

The current pandemic has been one of the most difficult challenges the automotive industry has had …

How will the contactless customer experience affect automotive retail?

With over 20 years working in Automotive (many of those years leading teams focused on customer …

COVID-19 and the automotive industry: Where next?

With the automotive industry slowly coming out of lockdown measures, how have the first few weeks …

How video can support your contactless customer journey

As the wheels of the automotive industry begin to start turning again, retailers and OEMs are …

Restarting the engine: How you can prepare to re-open your dealership

It goes without saying that the last few months have been extremely challenging for the automotive …

CitNOW enhances apps with Live Video feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

Using video from enquiry to delivery

Even during these challenging times, there are plenty of signs that customers are still actively planning …

How to demonstrate your workshop hygiene measures with video

Workshops across the UK, and around the world, have remained open to ensure key workers stay …

How car dealers can prepare for the “new normal”

In a matter of weeks the lives of all of us have been turned upside down. …

How workshops can connect with customers during social distancing

In the UK and across the globe, increasingly strict social distancing measures have left many questioning …

Staying in touch with your customers from home

There’s no getting around it. The next few weeks and months are going to be challenging …

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

Video of the Month – March 2020

Automotive videos don’t only give the opportunity to show a car’s best bits – they’re also …

Video of the Month – February 2020

Jordan Poucher, from Shelbourne Motors in Newry is the winner of February’s Video of the Month …

CitNOW Awards – What do judges look for in a good video

The CitNOW Awards 2020 are now open for nominations. What will the judges be looking for? …

The impact of automotive video: How automotive video can help you drive sales…

Not to be too doom-and-gloom or anything – but we can all recognise that the automotive …

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

Video of the Month – April 2019

If you thought it would be challenging to communicate by video to a deaf customer, Adam …

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

Growing Appetite for Apps

Video distribution channels will evolve from the current email and SMS to incorporate apps, as OEMs …

How to Get Online Quicker with CitNOW Web

CitNOW hosted almost 10 million videos on its platform in 2018 alone, reflecting video’s mainstream status …

The Power of an Exceptional Customer Experience

In a crowded and competitive marketplace where businesses are striving to deliver the very best for …

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Video of the Month – March 2019

A personal video message from Bradleigh Owen of Halliwell Jones North Wales provides the prospective car …

How Video Will Aid the Wider Adoption of EVs

Video has an important role to play in the wider adoption of EVs, as dealers will …

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

Enhancing your customer’s view

Part of our Winter Release, the ‘Web assets into Sales VPP’ feature has been developed to …

How The Role Of The Technician Is Changing

New technologies such as the connected car and autonomous driving alongside the emerging wider adoption of …

Risky Business

Automotive professionals have serious concerns about cyber security in their organisations and in connected vehicles,…

CitNOW Monthly Newsletter – February 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

We are headliners at the Sytner Group’s Elite Technician Challenge

We will be supporting Sytner Group’s Elite Technician Challenge next month!  We are going to be …

CitNOW Web Overview

With the March plate change month almost upon us, fast turnaround of stock to web to …

Excited about the arrival of 5G?

Excited about the arrival of 5G? We are! Faster and with the ability to stream more …

Video of the Month – February 2019

Video VHC – clear and accessible Steve Absolom at Lancaster Reading takes the customer through the …

How to Scan your QR Code

We’re here to make sure your video toolkit is working as it should and that you know …

CitNOW Monthly Newsletter – January 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Happy New Year

Our first newsletter of the year includes a look at some of the video trends which …

Customer Service Tools & Features

How do I add a new team member to CitNOW? At CitNOW we make our software …

Video of the Month – January 2019

Master technician Andy O’Grady delivers a friendly yet highly professional video presentation providing easy to…

Simple, fast, learning support

Learning that’s Simpler, Faster, Scaleable and Long Lasting   The CitNOW Academy has been an important cog…

John Gill: Customer Success Team Leader

– What do you do as Customer Success team leader? My role focuses on supporting CitNOW’s …

Video trends for 2019

It’s that time of year when we start looking forward to the next as we try …

CitNOW Monthly Newsletter – December 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

Google backs video as an automotive game changer

When Google starts talking about video as a game changer in the automotive industry, it’s time to sit …

2018 Highlights

Video has come into its own in 2018 with retailers utilising the platform in all manner …

Customer service tools

What’s the best way to get in touch with CitNOW Customer Service? The best way to …

Video of the Month – December 2018

Proactive Tom Garrison of Sandicliffe Ford Leicester has put together a ‘thank-you’ for your custom video providing…

Nearly one in six used car buyers would ignore an online ad without video

Used car buyers increasingly relying on video to decide their next car purchase, with nearly one …

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Carol Fairchild joins CitNOW with 18 years of experience in the automotive industry New Commercial Director …

Judging a car by its cover: bodywork images rated most important by used car buyers

Two thirds rate bodywork imagery as essential when buying used cars Bodywork imagery more important than …

CitNOW Monthly Newsletter – November 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

CitNOW has bolstered its platform with several new features to enhance personalisation and image quality, as …

Boost watch rates with SMS

With the smartphone keeping us ever more connected on the go, it’s little wonder that a …

Success at AM Live 2018

CitNOW was video best practice sponsor at AM’s one-day event where we spent the day discussing video, …

Year of the Used – As 2018 draws to a close, was the used car king?

As the year draws to a close a range of automotive data providers including Cazana, Dealerweb and Manheim …

Video of the Month – November 2018

Proactive prospecting Video messaging is adapted by the proactive sales team at Barretts Canterbury MINI to …

Robinson’s Case Study

According to AutoVHC only 15% of vehicles with amber work flagged left the dealership with the …

CitNOW Monthly Newsletter – October 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

How to boost approvals for amber work

Norwich-based workshop Robinsons SKODA has seen approvals for amber work identified as part of the eVHC …

Taking our online training to the next level

We’ve teamed up with learning management software providers Eloomi to take our Academy training to the …

Transparency key for retailers as mechanical reliability tops used buyer concerns

Nearly three quarters of buyers most concerned about mechanical reliability in used car market CitNOW study …

Video of the Month – October 2018

We are seeing more and more creative uses of video. Here Jane Kerins at Ford retailers …

Customer service could drive used car sales further as buyers demand first-hand experience

Nearly three quarters of used car buyers expect customer service to be as good as when …

CitNOW named among UK’s Best International Export SMEs

Automotive video pioneer shortlisted in The Telegraph Trade Awards 2018 CitNOW named among UK’s Best International…

CitNOW Monthly Newsletter – September 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

New General Director appointed to lead CitNOW USA

David Guillory brings over 35 years of experience in automotive retailing to the role As a …

Buyers steering toward used cars, says CitNOW

Research reveals at least half of buyers turning to the used market for their next purchase …

Top 100 tech company listing for the third year running

Digital tech companies are driving change in the automotive retail sector and CitNOW is one of …

Update your iOS – it’s important!

Why is it important to keep iOS software up to date? My phone and iPod work …

Video of the Month – September 2018

Retailers never cease to impress us and we are increasingly seeing more innovative uses of video …

One million videos in September help plate change month

With September nearly closed, retailers will have worked tirelessly to deliver ‘68’ plate cars to exceed …

Automotive video pioneer CitNOW records Sunday Times Hiscox Tech Track 100 place for third year

CitNOW ranked among Britain’s fastest-growing tech companies Automotive video innovator named among tech elite for…

CitNOW Monthly Newsletter – August 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

The 10 hidden surprises customers love most as CitNOW names most iconic car feature

CitNOW reveals the innovative and bizarre features car owners love most Volkswagen Golf GTI golf ball …

How video helps car buyers make decisions

With 2018 set to be the year of the used car, retailers need to adapt to …

How to meet a key dealership KPI quickly and effectively

Extensive still imagery, video and now 360 views inside and out are vital if a used …

Video Of The Month – August 2018

Retailer: Marshall Braintree SEAT Workshop Steve from Marshall in Braintree, Essex provides clear and concise…

Hidden surprises: The 10 features customers love most

Buying a used car can come with plenty of hidden surprises – and not just those …

CitNOW achieves ISO 27001 data security standard

Video technology pioneer passed independent data security assessment conducted by British Assessment Bureau…

CitNOW Monthly Newsletter – Awards Special – July 2018

Welcome to our Awards Special newsletter, we’ve focused on our winners to give you even more …

CitNOW Awards Special: Overall Winner & Best Sales CitNOW Video

Overall Winner & Best Sales CitNOW Video Our Overall Winner was awarded to Arnold Clark Milton …

CitNOW Awards Special: 2018 Sponsors

Our 2018 Sponsors Reflecting the commitment to video as a primary communications tool in automotive retail, …

CitNOW Awards Special: See what our judges thought

See what our judges thought Our panel of judges consisted of some of the top names …

CitNOW Awards Special: Best Overseas CitNOW Video

Best Overseas CitNOW Video Reflecting the growth of our business on a global scale, our Best …

CitNOW Awards Special: Best Workshop CitNOW Video

Best Workshop CitNOW Video With 509 videos to consider, Best Workshop had the highest number of …

CitNOW Awards Special: Most Creative CitNOW Video

Most Creative CitNOW Video Winner For the judges, Most Creative was the standout category with retailer …

CitNOW names top automotive video presenters of 2018

Automotive video technology expert CitNOW names the winners of its fourth annual Video Awards ‘Best Overall …

What a creative lot you are!

Every year at the CitNOW Video Awards the ‘Most Creative’ prize is our most hotly contested …

CitNOW trophy cabinet grows with ‘Video Provider’ win

CitNOW triumphs in Car Dealer Power 2018 awards with a third ‘Video Provider of the Year’ …

Video Of The Month – June 2018

Retailer: Lookers Nissan Newcastle If you thought your parts colleagues were in a department where creating …

CitNOW Monthly Newsletter – June 2018

At CitNOW this month: Who made the cut this year?: We’ve announced the shortlist for this year’s …

Automotive industry’s best video presenters shortlist announced ahead of CitNOW Awards 2018

Shortlist for top automotive video communications awards revealed across four categories Total of 948 submissions makes…

CitNOW promotes Sarah Sylvester to Head of Customer Service

CitNOW’s Sarah Sylvester appointed Head of Customer Service Former CitNOW Head of Business Development to spearhead…

How video can help dealers maximise the online sales trend

The modern day car buyer now swipes through prospective motors online just like they would potential …

Transparency is top priority for workshops post-MOT changes, says CitNOW

MOT changes are an opportunity to improve customer satisfaction through transparent communications Nearly 75% drivers…

How we’re tackling GDPR

With new EU data regulations coming into force on 25th May, we want to let you …

Celebrating a decade of video communication

It seems like just yesterday when we started thinking about how people could view cars without …

Video of the Month – May 2018

Sales Executive Graham Smithson introduces himself at the beginning of the video and will now be …

CitNOW announces final call for automotive video presenters ahead of 2018 Video Awards

Annual CitNOW Video Awards recognise best use of video in the automotive industry Confirmed judging panel comprised…

CitNOW appoints new General Director for Nordic and Baltic markets

CitNOW names Kristian Krapper General Director for Nordic and Baltic markets Appointment follows recent investment from…

Dealer group doubles workshop video production

Essex Auto Group has doubled its workshop video output in just four months after switching to …

Video of the Month – April 2018

When a vehicle comes into the workshop requiring expensive but necessary work, a video showing and …

Essex Auto Group doubles workshop video output using CitNOW

Essex Auto Group rolls out CitNOW Workshop across the network Personalised video communications double across the…

Video across the Ages. Part 4

In 2017 over 7.5 million videos were sent from the CitNOW platform. They were watched over …

Automotive video secures overseas customers for prestige retailers in the UK

Independent prestige car retailer Maundrell reports boost in overseas custom after adopting CitNOW video technology The…

CitNOW announces new categories and sponsors for 2018 CitNOW Video Awards

CitNOW Video Awards 2018 to honour the best use of automotive video technology in the automotive …

How technology can help you achieve faster stock turn

Extensive still imagery, video and now 360 views inside and out are vital if a used …

Video of the Month – March 2018

A clear, concise introduction explains what’s to come in just a few seconds with the fact …

Video across the Ages. Part 3

Just about everybody is open to video communication, according to our Vision Research*. Car buyers of all …

CitNOW expands automotive video and image platform with Interior 360

CitNOW announces enhancements to its Web Video and Smart Image app for automotive sales professionals Interior …

Investment sparks major European expansion plan for CitNOW

In its 10th anniversary year, CitNOW sets sights on rapid growth in Europe and UK New …

Video across the Ages. Part 2

Car buyers and service customers of all ages are embracing video as a means to help …

Video of the Month – February 2018

The first thing we notice is Greg is wearing protective gloves which immediately gives a sense …

CitNOW’s 18 million video milestone gets record year in motion

Just over a month on, the last festivities of 2017 feel like a lifetime ago, but …

Consumer demand for transparency sees personalised video explosion

A record number of personalised video communications sent in 2017 17 and 18 millionth video milestones …

Maundrell stock traverses the globe with video

For some of the UK’s most successful and prestigious car retailers, the stories behind the customers …

Video across the Ages. Part 1

Car buyers of all ages are embracing video as a means to help them shortlist their …

Video of the Month – January 2018

Automotive video is a global business. With videos being recorded in over 40 countries, this month …

Buoyant used market to get tech boost in 2018, says CitNOW

Used car market set to outperform new sales in 2017 Number of used cars sold on …