Star Icon

Join the CitNOW User Panel to receive pilot access to product features and play a key part in developing and improving our products.

Join now

News & Events

See all our latest news, blogs and events here.

News

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
News

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

View Article
Blog

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

View Article
News

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

View Article
News

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

View Article
Blog

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

View Article
Blog

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

View Article
Blog

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

View Article
Blog

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

View Article
News

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

View Article
CitNOW Summer Release
News

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

View Article
Blog

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

View Article
News

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

View Article
Blog

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

View Article
Blog

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

View Article
Blog

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

View Article
Blog

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

View Article
News

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

View Article
Blog

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

View Article
Blog

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

View Article
Blog

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

View Article
Blog

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

View Article
News

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

View Article
The Sunday Times Tech Track 100
News

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

View Article
News

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

View Article
Technology is an important skill
News

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

View Article
Hybrid + Electrification
News

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
1 Million Videos a Month
News

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

View Article
Blog

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

View Article
Blog

Video of the Month – April 2019

If you thought it would be challenging to communicate by video to a deaf customer, Adam …

View Article
Workshop Professional of the Future 2019 Report - Feature Image
News

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

View Article
Blog

Growing Appetite for Apps

Video distribution channels will evolve from the current email and SMS to incorporate apps, as OEMs …

View Article
Blog

How to Get Online Quicker with CitNOW Web

CitNOW hosted almost 10 million videos on its platform in 2018 alone, reflecting video’s mainstream status …

View Article
Customer Experience
Blog

The Power of an Exceptional Customer Experience

In a crowded and competitive marketplace where businesses are striving to deliver the very best for …

View Article
News

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Video of the Month – March 2019

A personal video message from Bradleigh Owen of Halliwell Jones North Wales provides the prospective car …

View Article
Blog

How Video Will Aid the Wider Adoption of EVs

Video has an important role to play in the wider adoption of EVs, as dealers will …

View Article
News

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

View Article
Car Salesman in showroom
Blog

Enhancing your customer’s view

Part of our Winter Release, the ‘Web assets into Sales VPP’ feature has been developed to …

View Article
Workshop Professional of the Future
Blog

How The Role Of The Technician Is Changing

New technologies such as the connected car and autonomous driving alongside the emerging wider adoption of …

View Article
Blog

Risky Business

Automotive professionals have serious concerns about cyber security in their organisations and in connected vehicles,…

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – February 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
News

We are headliners at the Sytner Group’s Elite Technician Challenge

We will be supporting Sytner Group’s Elite Technician Challenge next month!  We are going to be …

View Article
Blog

CitNOW Web Overview

With the March plate change month almost upon us, fast turnaround of stock to web to …

View Article
Blog

Excited about the arrival of 5G?

Excited about the arrival of 5G? We are! Faster and with the ability to stream more …

View Article
Blog

Video of the Month – February 2019

Video VHC – clear and accessible Steve Absolom at Lancaster Reading takes the customer through the …

View Article
Blog

How to Scan your QR Code

We’re here to make sure your video toolkit is working as it should and that you know …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – January 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Happy New Year

Our first newsletter of the year includes a look at some of the video trends which …

View Article
Blog

Customer Service Tools & Features

How do I add a new team member to CitNOW? At CitNOW we make our software …

View Article
Blog

Video of the Month – January 2019

Master technician Andy O’Grady delivers a friendly yet highly professional video presentation providing easy to…

View Article
Blog

Simple, fast, learning support

Learning that’s Simpler, Faster, Scaleable and Long Lasting   The CitNOW Academy has been an important cog…

View Article
Blog

John Gill: Customer Success Team Leader

– What do you do as Customer Success team leader? My role focuses on supporting CitNOW’s …

View Article
Blog

Video trends for 2019

It’s that time of year when we start looking forward to the next as we try …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – December 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
Blog

Google backs video as an automotive game changer

When Google starts talking about video as a game changer in the automotive industry, it’s time to sit …

View Article
Blog

2018 Highlights

Video has come into its own in 2018 with retailers utilising the platform in all manner …

View Article
Blog

Customer service tools

What’s the best way to get in touch with CitNOW Customer Service? The best way to …

View Article
Blog

Video of the Month – December 2018

Proactive Tom Garrison of Sandicliffe Ford Leicester has put together a ‘thank-you’ for your custom video providing…

View Article
News

Nearly one in six used car buyers would ignore an online ad without video

Used car buyers increasingly relying on video to decide their next car purchase, with nearly one …

View Article
News

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Carol Fairchild joins CitNOW with 18 years of experience in the automotive industry New Commercial Director …

View Article
News

Judging a car by its cover: bodywork images rated most important by used car buyers

Two thirds rate bodywork imagery as essential when buying used cars Bodywork imagery more important than …

View Article
©CitNOW Monthly Newsletter
News

CitNOW Monthly Newsletter – November 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

View Article
News

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

Video tech pioneer moves to bigger quarterly updates to suite of apps CitNOW adds greater personalisation, …

View Article
Blog

Boost watch rates with SMS

With the smartphone keeping us ever more connected on the go, it’s little wonder that a …

View Article
News

Success at AM Live 2018

CitNOW was video best practice sponsor at AM’s one-day event where we spent the day discussing video, …

View Article
Blog

Year of the Used – As 2018 draws to a close, was the used car king?

As the year draws to a close a range of automotive data providers including Cazana, Dealerweb and Manheim …

View Article
Blog

Video of the Month – November 2018

Proactive prospecting Video messaging is adapted by the proactive sales team at Barretts Canterbury MINI to …

View Article
Blog

Robinson’s Case Study

According to AutoVHC only 15% of vehicles with amber work flagged left the dealership with the …

View Article

Request a Demo?

Click to get your same day demo now!

Call us on +44 (0)1189 977740

Request Your Demo