How car buyer research went digital – and how dealers can respond

The practice of buyers researching prospective car purchases online has been commonplace for almost as long …

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News

6 Jan 2021

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

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Events

Join us at AM Live – 20-21 January 2021

We are proud to be part of AM’s exclusive motor retail event, AM Live Virtual on the 20th …

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Blog

18 Dec 2020

CitNOW Awards 2020 – Most Creative Winner

Our Most Creative CitNOW Award for 2020 goes to David Richardson and Mohammed Choudhury at Mercedes-Benz …

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Blog

16 Dec 2020

CitNOW Awards 2020 – Best Workshop Winner

Our 2020 Best Workshop CitNOW award goes to Louis Evans of SMC Ford Gravesend in Kent. …

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News

15 Dec 2020

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

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Blog

14 Dec 2020

CitNOW Awards 2020 – Best Sales Winner

We’ve seen lots of excellent sales-focused videos recorded by our CitNOW customers this year, but one …

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News

8 Dec 2020

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

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Blog

30 Nov 2020

The future of digital dealers: View from Alistair Horsburgh, CEO

You don’t need me to tell you that this has been a difficult year for dealerships …

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Blog

27 Nov 2020

Workshop Star of the Month – November 2020

Great workshop communication is built on clarity of description that strips out the jargon and puts …

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Blog

27 Nov 2020

Sales Star of the Month – November 2020

All dealerships have had to adapt to the new wave of COVID-related restrictions, and in our …

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Blog

25 Nov 2020

Embracing workshop video with restriction tiers in place

The second wave of COVID-19 lockdowns and restrictions have forced car dealerships to adapt once again, …

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Blog

24 Nov 2020

Car retailers consider personalised video their most valuable digital tool in 2020

Video has been rated by vehicle retailers as the most important ‘digital tool for dealership operations’ …

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Blog

19 Nov 2020

Triumph over adversity: Selling with video during lockdown 2.0

All over the UK, car dealerships have been placed under further restrictions as the second wave …

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Blog

16 Nov 2020

Make the connection: Reaching customers digitally with video

The way we all live has changed drastically in 2020, and the way in which we …

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Blog

12 Nov 2020

Unlock the lockdown: Enhancing the click-and-collect experience

Car dealerships across the UK are having to deal with a curveball of COVID-19 restrictions being …

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Blog

30 Oct 2020

Workshop Star of the Month – October 2020

We’re always delighted to see workshop technicians who go the extra mile and take the initiatives …

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Blog

30 Oct 2020

Sales Star of the Month – October 2020

The October award for CitNOW Sales Star of the Month deservedly goes to Paul Stocks at …

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Blog

21 Oct 2020

Explaining in-car tech with video

It wasn’t so long ago that the limit of in-car technology was a cassette player (remember …

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Blog

20 Oct 2020

CitNOW Shortlisted for two Industry Awards!

We are delighted to be shortlisted for two industry awards being announced in November.

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Blog

19 Oct 2020

Adapting our learning for a new era in automotive retail

There is no doubt that the impact of Covid-19 has changed the way we communicate as …

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Blog

15 Oct 2020

Tapping into the ‘insperience’ economy

The pandemic has changed consumer attitudes in virtually every sector, and every consumer-facing business has had…

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News

13 Oct 2020

CitNOW and CDK Global strengthen collaboration to maximise impact of sales and workshop videos

CitNOW is integrating its industry-leading personalised video communications tool with CDK Global’s Autoline Revision…

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Blog

9 Oct 2020

Celebrating the Best in Automotive Video – CitNOW Awards 2020

I think we’d all agree that 2020 has been a year of unprecedented change and challenges. …

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Blog

1 Oct 2020

Sales Star of the Month – September 2020

At a time when face-to-face car handovers are challenging, video handovers are “the next best thing”. …

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Blog

1 Oct 2020

Workshop Star of the Month – September 2020

This month’s thoroughly deserved Workshop Star of the Month crown goes to Louis Evans of SMC …

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Blog

17 Sep 2020

Increasing dealership loyalty post-lockdown

In the first blog of this series, we discussed the role of loyalty in the post-pandemic …

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Blog

9 Sep 2020

COVID-19: Another blow for car buyer loyalty

Historically, loyalty has played a huge role in car buyers’ decision-making processes. If a customer was …

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Blog

26 Aug 2020

Camera, action: Improving efficiency with video

Efficiency has always been an important part of a successful business. As organisations in the automotive …

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News

19 Aug 2020

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

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News

13 Aug 2020

iVendi integration with CitNOW allows finance options to be launched from dealer videos

A new integration between iVendi and CitNOW allows a sophisticated range of finance options to be …

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Blog

10 Aug 2020

The importance of industry collaboration

As the industry looks for digital solutions to help them adapt to the recent unprecedented challenges, …

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News

5 Aug 2020

CitNOW Revealed as a Founding Member of Hub 365

Hub 365 will leverage the combined services, software and insight of the automotive industry’s leading suppliers…

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News

31 Jul 2020

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater …

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News

27 Jul 2020

CitNOW introduces product enhancements as engagement with video hits all-time high

CitNOW is introducing a range of product enhancements that will enable retailers to expand the contactless …

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Blog

22 Jul 2020

Contactless valuations: How live video can help

In this blog, we’ll take a look of the current state of play, and explore how …

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Blog

17 Jul 2020

Building emotional connections in the automotive buyer journey

Buying a car tends to be considered as more of a rational purchase, which means it’s …

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Office workers sat around a desk looking at a large display screen off to the left, not shown in image

Blog

7 Jan 2021

Inside the workforce of CitNOW

As the HR & Academy Director for CitNOW, creating an environment where our people want to …

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Blog

13 Jul 2020

Adapting your marketing comms in a crisis

To say that the last two weeks of March were a blur is an understatement. #contactlessconnections

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Blog

9 Jul 2020

Why your online showroom is more important than ever

Never before has there been such a sudden and dramatic change to global buying habits as …

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Blog

3 Jul 2020

Contactless appointments and test drives: How video can help

Despite an extremely challenging few months, the automotive industry can now breathe a little easier – …

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Blog

29 Jun 2020

Reimagining the enquiry process: How video can help

The current pandemic has been one of the most difficult challenges the automotive industry has had …

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Blog

23 Jun 2020

How will the contactless customer experience affect automotive retail?

With over 20 years working in Automotive (many of those years leading teams focused on customer …

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Blog

16 Jun 2020

COVID-19 and the automotive industry: Where next?

With the automotive industry slowly coming out of lockdown measures, how have the first few weeks …

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Blog

28 May 2020

How video can support your contactless customer journey

As the wheels of the automotive industry begin to start turning again, retailers and OEMs are …

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Blog

18 May 2020

Restarting the engine: How you can prepare to re-open your dealership

It goes without saying that the last few months have been extremely challenging for the automotive …

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News

13 May 2020

CitNOW enhances apps with Live Video feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

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Blog

7 May 2020

Using video from enquiry to delivery

Even during these challenging times, there are plenty of signs that customers are still actively planning …

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Blog

30 Apr 2020

How to demonstrate your workshop hygiene measures with video

Workshops across the UK, and around the world, have remained open to ensure key workers stay …

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Blog

17 Apr 2020

How car dealers can prepare for the “new normal”

In a matter of weeks the lives of all of us have been turned upside down. …

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Blog

8 Apr 2020

How workshops can connect with customers during social distancing

In the UK and across the globe, increasingly strict social distancing measures have left many questioning …

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Blog

3 Apr 2020

Staying in touch with your customers from home

There’s no getting around it. The next few weeks and months are going to be challenging …

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News

30 Mar 2020

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

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News

20 Mar 2020

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

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Blog

20 Mar 2020

Video of the Month – March 2020

Automotive videos don’t only give the opportunity to show a car’s best bits – they’re also …

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Blog

28 Feb 2020

Video of the Month – February 2020

Jordan Poucher, from Shelbourne Motors in Newry is the winner of February’s Video of the Month …

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CitNOW Awards - what do judges look for in a good vide?

Blog

24 Feb 2020

CitNOW Awards – What do judges look for in a good video

The CitNOW Awards 2020 are now open for nominations. What will the judges be looking for? …

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Blog

21 Feb 2020

The impact of automotive video: How automotive video can help you drive sales…

Not to be too doom-and-gloom or anything – but we can all recognise that the automotive …

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News

20 Feb 2020

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

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News

19 Feb 2020

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

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News

12 Feb 2020

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

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Blog

10 Feb 2020

What makes a good video?

Our latest research reveals that customers highly value great experiences, which means businesses need to provide…

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Blog

5 Feb 2020

Who is the customer of the 2020s? – Defining Generation Z

In our latest blog series, Consumer of the Next Decade, this first blog of four explores …

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Blog

30 Jan 2020

Video of the Month – January 2020

The first of 2020’s Video of the Month goes to Patrick Barylski from JCT600 Premium Collection …

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Blog

28 Jan 2020

CitNOW Awards 2019 – Who were the winners?

In this blog we’re going to take a look at the winners from each award category …

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Blog

24 Jan 2020

Elevating the car buying customer experience

In this blog we’ll explore why dealerships should try to maintain a human touch in the …

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News

21 Jan 2020

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

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News

15 Jan 2020

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

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News

7 Jan 2020

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

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News

6 Jan 2020

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

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Blog

2 Jan 2020

How Digital Tech Can Drive Better Buyer Retention

As a general rule of business, customers have always been easier to keep than to find. …

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Blog

30 Dec 2019

Video of the Month – December 2019

The last of our Video of the Month Awards for 2019 goes to Roger at Listers …

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Blog

20 Dec 2019

Highlights of the 2019 CitNOW Awards shortlist

With the 2019 CitNOW Awards shortlist now revealed, we thought we’d take a look at some …

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Blog

20 Dec 2019

Building trust in the digital car buying process

“It takes an age to build, a second to break and forever to repair.” We’re not …

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Blog

19 Dec 2019

2019, The year video shone through

When we wrote our 2018 update, video had truly come into its own, but in 2019 …

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Blog

12 Dec 2019

Meeting the needs of the modern car buyer

In years gone by, a tank full of petrol and some free car mats could put …

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News

2 Dec 2019

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

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Blog

29 Nov 2019

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

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The Modern-Day Buying Journey: Part 1 of 4

Blog

20 Nov 2019

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

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News

28 Nov 2019

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

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News & Events

How car buyer research went digital – and how dealers can respond

Monthly Roundup – January 2021

Join us at AM Live – 20-21 January 2021

CitNOW Awards 2020 – Most Creative Winner

CitNOW Awards 2020 – Best Workshop Winner

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

CitNOW Awards 2020 – Best Sales Winner

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

The future of digital dealers: View from Alistair Horsburgh, CEO

Workshop Star of the Month – November 2020

Sales Star of the Month – November 2020

Embracing workshop video with restriction tiers in place

Car retailers consider personalised video their most valuable digital tool in 2020

Triumph over adversity: Selling with video during lockdown 2.0

Make the connection: Reaching customers digitally with video

Unlock the lockdown: Enhancing the click-and-collect experience

Workshop Star of the Month – October 2020

Sales Star of the Month – October 2020

Explaining in-car tech with video

CitNOW Shortlisted for two Industry Awards!

Adapting our learning for a new era in automotive retail

Tapping into the ‘insperience’ economy

CitNOW and CDK Global strengthen collaboration to maximise impact of sales and workshop videos

Celebrating the Best in Automotive Video – CitNOW Awards 2020

Sales Star of the Month – September 2020

Workshop Star of the Month – September 2020

Increasing dealership loyalty post-lockdown

COVID-19: Another blow for car buyer loyalty

Camera, action: Improving efficiency with video

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

iVendi integration with CitNOW allows finance options to be launched from dealer videos

The importance of industry collaboration

CitNOW Revealed as a Founding Member of Hub 365

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW introduces product enhancements as engagement with video hits all-time high

Contactless valuations: How live video can help

Building emotional connections in the automotive buyer journey

Inside the workforce of CitNOW

Adapting your marketing comms in a crisis

Why your online showroom is more important than ever

Contactless appointments and test drives: How video can help

Reimagining the enquiry process: How video can help

How will the contactless customer experience affect automotive retail?

COVID-19 and the automotive industry: Where next?

How video can support your contactless customer journey

Restarting the engine: How you can prepare to re-open your dealership

CitNOW enhances apps with Live Video feature

Using video from enquiry to delivery

How to demonstrate your workshop hygiene measures with video

How car dealers can prepare for the “new normal”

How workshops can connect with customers during social distancing

Staying in touch with your customers from home

CitNOW suspends all charges to support UK motor industry

Keeping you connected

Video of the Month – March 2020

Video of the Month – February 2020

CitNOW Awards – What do judges look for in a good video

The impact of automotive video: How automotive video can help you drive sales…

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

What makes a good video?

Who is the customer of the 2020s? – Defining Generation Z

Video of the Month – January 2020

CitNOW Awards 2019 – Who were the winners?

Elevating the car buying customer experience

CitNOW shortlisted in 2020 AM Awards

CitNOW reveals top automotive videos from 2019

Industry experts join CitNOW Video Awards judging panel

CitNOW appoints Carol Fairchild as new Chief Customer Officer

How Digital Tech Can Drive Better Buyer Retention

Video of the Month – December 2019

Highlights of the 2019 CitNOW Awards shortlist

Building trust in the digital car buying process

2019, The year video shone through

Meeting the needs of the modern car buyer

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

Video of the Month – November 2019

The role of the dealership in the digital age