The Modern-Day Buying Journey: Part 1 of 4

The role of the dealership in the digital age

You don’t need us to tell you that technology has changed the game for the automotive …

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29 Nov 2019

Video of the Month – November 2019

November’s Video of the Month gave a really polished and professional impression. By keeping the camera …

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31 Oct 2019

Video of the Month – October 2019

When the customer received this personal video communication from Nicole Mcilwaine of Renault Newtownards in Northern…

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25 Oct 2019

Digitisation of the dealership FAQ’s

Here are a few insights from our CEO Alastair Horsburgh, to give a taste of what …

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19 Oct 2019

2019 CitNOW Awards

Our CitNOW Awards, taking place in January 2020, are now closed for this year’s submissions. The …

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A man in a car dealership sitting at a desk and working on a laptop on a laptop

Blog

23 Oct 2019

Making the most of your CitNOW dashboard

Find metrics that measure your business’ productivity through its use of video. The CitNOW dashboard tells …

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18 Oct 2019

Roadshow Report

Drive Vauxhall wanted to ensure its retailers were making the best use of video to maximise …

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30 Sep 2019

Video of the Month – September 2019

Ewan West at Porsche Centre Cardiff delivers a friendly and personable video walk-round of the 911 …

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23 Sep 2019

Putting our old laptops to good use

Students from the Maasai community in Kenya are making good use of legacy laptops following our …

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30 Aug 2019

Video of the Month – August 2019

Harry Cooper of Peter Cooper Volkswagen in Portsmouth uses video to bridge the gap between the …

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30 Aug 2019

AM Live 2019

We’re at AM Live for the fourth year running and we’re using the platform to showcase …

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17 Sep 2019

Create compelling content to meet consumer criteria

Relevance, rather than price, is now driving how consumers search for their next vehicle. Digital assets …

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27 Aug 2019

Fuel will continue to drive future car buying decisions

Fuel will move from second place consideration when car buyers bought their current car to top …

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7 Aug 2019

Are dealers prepared to facilitate online car sales?

With almost a third (32%) of car buyers saying they are comfortable purchasing a vehicle entirely …

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29 Jul 2019

Video of the Month – July 2019

With the customer’s onsite visit taking place the next day, sales executive Blake Edgington was quick …

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31 Jul 2019

Make your videos magic with Masterclasses

72% of customers share good experiences with others. Our Masterclass sessions are designed to help dealerships …

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30 Jul 2019

Using video to explain vehicle tech will be imperative for future car buyers

Today’s car buyer is more interested in how the car drives and fuel type, but tech …

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23 Jul 2019

The top considerations for car-buyers

Today, the most important consideration when choosing a car is how the car drives, according to …

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Banner of couple on a sofa interacting with an iPad and man taking a Workshop video

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17 Jul 2019

Human contact is highly valued

Service customers prefer human contact when booking their car in for a routine service, the latest …

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Salesman working at his desk speaking to a customer in the showroom

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10 Jul 2019

Future Expectations of Car Buyers

Massively important to today’s car buyers are the complete automotive retail experience – online and in-store.

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Close up of a man's hands using a mobile phone

Blog

28 Jun 2019

Reach customers anywhere, anytime with SMS

SMS is an easy and proven solution to increase views and maximise the value of your …

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28 Jun 2019

Video of the Month – June 2019

Sales executive Rob from Inchcape Used Cars in Burton-on-Trent is a strong believer in using video …

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Salesman showing a customer the inside of a grey car, birds eye view photo

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26 Jun 2019

Car-buyers return to the showroom and also back online purchasing

More people expect to visit a dealership as part of the car-buying process than from a …

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25 Jun 2019

How customers think

In our latest research paper, Evolution of the Car Buyer, we looked into how car buyer …

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30 May 2019

Video of the Month – May 2019

Even though his customers were due to test drive the vehicle later the same day Anthony …

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29 Apr 2019

Destination Kenya: CitNOW Laptop Donation to Maasai Charity

CitNOW has partnered with charity Eyieunoto Nabaya, a self-help group located 100 km southwest of the …

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25 Apr 2019

Video of the Month – April 2019

If you thought it would be challenging to communicate by video to a deaf customer, Adam …

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24 Apr 2019

Growing Appetite for Apps

Video distribution channels will evolve from the current email and SMS to incorporate apps, as OEMs …

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19 Apr 2019

How to Get Online Quicker with CitNOW Web

CitNOW hosted almost 10 million videos on its platform in 2018 alone, reflecting video’s mainstream status …

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Close up of a woman in the drivers side of a grey car with a man in the passenger side

Blog

15 Apr 2019

The Power of an Exceptional Customer Experience

In a crowded and competitive marketplace where businesses are striving to deliver the very best for …

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29 Mar 2019

Video of the Month – March 2019

A personal video message from Bradleigh Owen of Halliwell Jones North Wales provides the prospective car …

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29 Mar 2019

How Video Will Aid the Wider Adoption of EVs

Video has an important role to play in the wider adoption of EVs, as dealers will …

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Car Salesman in showroom, web assets into sales VPP banner

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26 Mar 2019

Enhancing your customer’s view

Part of our Winter Release, the ‘Web assets into Sales VPP’ feature has been developed to …

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26 Mar 2019

How The Role Of The Technician Is Changing

New technologies such as the connected car and autonomous driving alongside the emerging wider adoption of …

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cyber security + ISO accreditation banner

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20 Mar 2019

Risky Business

Automotive professionals have serious concerns about cyber security in their organisations and in connected vehicles,…

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20 Feb 2019

CitNOW Web Overview

With the March plate change month almost upon us, fast turnaround of stock to web to …

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15 Feb 2019

Excited about the arrival of 5G?

Excited about the arrival of 5G? We are! Faster and with the ability to stream more …

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13 Feb 2019

Video of the Month – February 2019

Video VHC – clear and accessible Steve Absolom at Lancaster Reading takes the customer through the …

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13 Feb 2019

How to Scan your QR Code

We’re here to make sure your video toolkit is working as it should and that you know …

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15 Jan 2019

Happy New Year

Our first newsletter of the year includes a look at some of the video trends which …

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10 Jan 2019

Customer Service Tools & Features

How do I add a new team member to CitNOW? At CitNOW we make our software …

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10 Jan 2019

Video of the Month – January 2019

Master technician Andy O’Grady delivers a friendly yet highly professional video presentation providing easy to…

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Photo of Amir Rizvi, Head of Academy at CitNOW

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10 Jan 2019

Simple, fast, learning support

Learning that’s Simpler, Faster, Scaleable and Long Lasting The CitNOW Academy has been an important cog…

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Photo of John Gill, Customer success team leader

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4 Jan 2019

John Gill: Customer Success Team Leader

– What do you do as Customer Success team leader? My role focuses on supporting CitNOW’s …

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29 Dec 2018

Video trends for 2019

It’s that time of year when we start looking forward to the next as we try …

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Woman looking at her mobile phone laughing

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18 Dec 2018

Google backs video as an automotive game changer

When Google starts talking about video as a game changer in the automotive industry, it’s time to sit …

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18 Dec 2018

2018 Highlights

Video has come into its own in 2018 with retailers utilising the platform in all manner …

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17 Dec 2018

Customer service tools

What’s the best way to get in touch with CitNOW Customer Service? The best way to …

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17 Dec 2018

Video of the Month – December 2018

Proactive Tom Garrison of Sandicliffe Ford Leicester has put together a ‘thank-you’ for your custom video providing…

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Close up of man on his mobile phone, CitNOW branding on the image

Blog

30 Nov 2018

Boost watch rates with SMS

With the smartphone keeping us ever more connected on the go, it’s little wonder that a …

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30 Nov 2018

Year of the Used – As 2018 draws to a close, was the used car king?

As the year draws to a close a range of automotive data providers including Cazana, Dealerweb and Manheim …

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26 Nov 2018

Video of the Month – November 2018

Proactive prospecting Video messaging is adapted by the proactive sales team at Barretts Canterbury MINI to …

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14 Nov 2018

Robinson’s Case Study

According to AutoVHC only 15% of vehicles with amber work flagged left the dealership with the …

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31 Oct 2018

How to boost approvals for amber work

Norwich-based workshop Robinsons SKODA has seen approvals for amber work identified as part of the eVHC …

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CitNOW Academy banner, man looking at his laptop screen

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31 Oct 2018

Taking our online training to the next level

We’ve teamed up with learning management software providers Eloomi to take our Academy training to the …

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23 Oct 2018

Video of the Month – October 2018

We are seeing more and more creative uses of video. Here Jane Kerins at Ford retailers …

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Man in a suit recording a CitNOW sales video outside of a white car

Blog

21 Sep 2018

Top 100 tech company listing for the third year running

Digital tech companies are driving change in the automotive retail sector and CitNOW is one of …

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17 Sep 2018

Update your iOS – it’s important!

Why is it important to keep iOS software up to date? My phone and iPod work …

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17 Sep 2018

Video of the Month – September 2018

Retailers never cease to impress us and we are increasingly seeing more innovative uses of video …

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photo of white car, couple in the background out of focus

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17 Sep 2018

One million videos in September help plate change month

With September nearly closed, retailers will have worked tirelessly to deliver ‘68’ plate cars to exceed …

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20 Aug 2018

How video helps car buyers make decisions

With 2018 set to be the year of the used car, retailers need to adapt to …

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20 Aug 2018

How to meet a key dealership KPI quickly and effectively

Extensive still imagery, video and now 360 views inside and out are vital if a used …

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17 Aug 2018

Video Of The Month – August 2018

Retailer: Marshall Braintree SEAT Workshop Steve from Marshall in Braintree, Essex provides clear and concise…

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17 Aug 2018

Hidden surprises: The 10 features customers love most

Buying a used car can come with plenty of hidden surprises – and not just those …

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CitNOW CEO, Alistair Horsburgh presenting a woman a CitNOW awards certificate

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27 Jul 2018

CitNOW Awards Special: Overall Winner & Best Sales CitNOW Video

Overall Winner & Best Sales CitNOW Video Our Overall Winner was awarded to Arnold Clark Milton …

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25 Jul 2018

CitNOW Awards Special: 2018 Sponsors

Our 2018 Sponsors Reflecting the commitment to video as a primary communications tool in automotive retail, …

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25 Jul 2018

CitNOW Awards Special: See what our judges thought

See what our judges thought Our panel of judges consisted of some of the top names …

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Woman holding a CitNOW awards winner certificate in front of the dealership sign

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25 Jul 2018

CitNOW Awards Special: Best Overseas CitNOW Video

Best Overseas CitNOW Video Reflecting the growth of our business on a global scale, our Best …

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CitNOW CEO, Alistair Horsburgh presenting the best workshop award

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25 Jul 2018

CitNOW Awards Special: Best Workshop CitNOW Video

Best Workshop CitNOW Video With 509 videos to consider, Best Workshop had the highest number of …

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CitNOW CEO, Alistair Horsburgh presenting awards certificate to a man and woman

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25 Jul 2018

CitNOW Awards Special: Most Creative CitNOW Video

Most Creative CitNOW Video Winner For the judges, Most Creative was the standout category with retailer …

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9 Jul 2018

What a creative lot you are!

Every year at the CitNOW Video Awards the ‘Most Creative’ prize is our most hotly contested …

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29 Jun 2018

Video Of The Month – June 2018

Retailer: Lookers Nissan Newcastle If you thought your parts colleagues were in a department where creating …

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Videographer recording a training day in the workshop, man and woman presenting to three men sat down

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5 Jun 2018

How video can help dealers maximise the online sales trend

The modern day car buyer now swipes through prospective motors online just like they would potential …

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Woman looking at her laptop with a red Ferrari on the screen, image taken behind the woman

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23 May 2018

How we’re tackling GDPR

With new EU data regulations coming into force on 25th May, we want to let you …

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10 years of video with CitNOW, technician taking a CitNOW video in the workshop of a car in the background

Blog

23 May 2018

Celebrating a decade of video communication

It seems like just yesterday when we started thinking about how people could view cars without …

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18 May 2018

Video of the Month – May 2018

Sales Executive Graham Smithson introduces himself at the beginning of the video and will now be …

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Close up of technician checking tyre tread depth with a tyre gauge whilst recording a CitNOW video

Blog

30 Apr 2018

Dealer group doubles workshop video production

Essex Auto Group has doubled its workshop video output in just four months after switching to …

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30 Apr 2018

Video of the Month – April 2018

When a vehicle comes into the workshop requiring expensive but necessary work, a video showing and …

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Close up of a mans hands holding a mobile phone landscape

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20 Apr 2018

Video across the Ages. Part 4

In 2017 over 7.5 million videos were sent from the CitNOW platform. They were watched over …

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15 Mar 2018

How technology can help you achieve faster stock turn

Extensive still imagery, video and now 360 views inside and out are vital if a used …

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