News

Vehicle Vision Assist for Sales is evolving to CitNOW Appraise

News

Auto Imaging is evolving into CitNOW Imaging

News

Quarterly Roundup – March 2024

Hi there, Welcome to the latest update from CitNOW. In this quarter’s newsletter, we’ll offer our …

News

Record number of retailers used video in 2023, as customer watch rates soar  

The use of video in automotive retailing and aftersales increased sharply last year, with CitNOW’s Sales and Workshop…

News

Best Workshop Video Winner 2023

Our Best Workshop Video winner for our Digital Spotlight Awards 2023 is now revealed.

News

Best Sales Video Winner 2023

Our Best Sales Video winner for our Digital Spotlight Awards 2023 is now revealed.

News

CitNOW Group achieves ISO 27001 certification; confirms adherence to highest information security standards

News

CitNOW Group acquires Feasa to optimise software connections and Salesforce integration for automotive retailers

News

Quarterly Roundup – December 2023

Hi there,   We are delighted to announce the launch of our new Quarterly Newsletter, delivering …

News

CitNOW Workshop and Conversations integrated into My BMW and MINI App to enhance customer communication

CitNOW, the digital communications specialist and part of CitNOW Group, has partnered with the BMW Group …

News

Connect with us at AM Live, 9th November, Birmingham

We are delighted to be attending AM Live again this year along with other members of …

News

Introducing Seamless Workshop Video Functionality and Reporting with Salesforce Integration 

We’re always looking to develop the capabilities and efficiencies of our solutions, and are therefore delighted…

News

Monthly Roundup – September 2023

Hi there, There’s lots to update you on this month including our latest blog – Creating …

News

Monthly Roundup – August 2023

Hi there, It’s a big month at CitNOW, with innovation everywhere you look, as we continue …

News

Monthly Roundup – July 2023

Hi there, We’re always working hard to expand the capabilities of our solutions, and we’re delighted …

News

Monthly Roundup – June 2023

Hi there, There’s certainly a lot to celebrate at CitNOW this month as we proudly announce …

News

Supplier of the Year 2023

We are absolutely delighted to have won Supplier of the Year in the AM Awards 2023. …

News

Monthly Roundup – May 2023

We hope you all enjoyed the recent bank holiday weekend in celebration of the King’s Coronation, …

News

CitNOW Shortlisted for AM Awards 2023 Supplier of the Year

We are delighted to have been shortlisted for Supplier of the Year in the AM Awards …

News

CitNOW recognises the automotive industry’s best personalised videos

CitNOW, the leading digital communications specialist in automotive retailing, has announced the winners of its 2022…

News

Monthly Roundup – April 2023

We’ve got lots of success to celebrate at CitNOW this month – not only for ourselves, …

News

CitNOW Group is proudly co-sponsoring the NFDA Driving Digital event on 11th May at 10am, Central Hall, Westminster, London

The event, hosted by the NFDA, is in its 12th year and is aimed at addressing …

News

Monthly Roundup – March 2023

This month, we’ve got plenty of insights and information for you: helping to transform your sales …

News

New data points to high demand for video in sales and aftersales

New research has highlighted how video continues to have a very significant impact on purchase decisions …

News

Monthly Roundup – February 2023

With Valentine’s Day approaching, what better time to celebrate the videos we love? As you continue …

News

Monthly Roundup – January 2023

As 2023 gets underway, we’ve had time over the festive break to reflect on the past …

News

Monthly Roundup – December 2022

Firstly, let me say how great it was to see so many of you at AM …

News

CitNOW collaborates with Salesforce to offer seamless customer communications

CitNOW, the leading digital communications specialist in automotive retailing, has become one of the first official…

News

Monthly Roundup – November 2022

With AM Live just around the corner, we are excited to announce that the CitNOW Group …

News

Join us at AM Live, 10th November, Birmingham

We are pleased to be attending AM Live along with the other members of CitNOW Group …

News

Monthly Roundup – October 2022

Our mission as a product team is to develop technology that helps retailers like you save …

News

CitNOW Group continues strategic expansion with acquisition of digital solutions provider Auto Imaging

News

Monthly Roundup – September 2022

This month, we’re focusing on how video can make a difference to the customer experience. After …

News

CitNOW Group continues growth with acquisition of Real Time Communications (RTC)

We are pleased to announce that RTC has joined the CitNOW Group family.  RTC is a …

News

Monthly Roundup – August 2022

With lots of enquiries coming your way ahead of the new 72-plate registration, there’s plenty you …

News

CitNOW Group secures significant new private equity investment

CitNOW Group has secured significant new investment from leading mid-market private equity investor Livingbridge,…

News

Technology and Process – A Revolution in Auto Retailing

CitNOW Group has recently worked in partnership with Auto Retail Network to examine technology and process …

News

Monthly Roundup – July 2022

It’s vital for all of us to stay on the pulse of changing customer expectations, and …

News

Monthly Roundup – June 2022

We’re delighted to have won the AM Awards Supplier of the Year category for the third …

News

Monthly Roundup – May 2022

We’ve worked hard to increase the innovation within all of our solutions, across CitNOW, Dealerweb and …

News

Monthly Roundup – April 2022

We’re delighted to have announced all the winners and highly commended entries from our 2021 Digital …

News

Retailers must embrace new communication methods to connect with younger car buyers

As automotive retailing becomes a more omnichannel experience, it’s important that businesses consider how their…

News

CitNOW Group continues international growth with acquisition of Web1on1

The CitNOW Group is continuing to expand its international portfolio with the acquisition of Web1on1, Europe’s…

News

CitNOW announces Digital Spotlight Awards winners

CitNOW, the automotive retail industry’s leading communications specialist, has announced the latest winners of its…

News

CitNOW and Dealerweb integrate tech to improve customer interactions and increase conversion rates

CitNOW and Dealerweb, both part of the CitNOW Group, have integrated elements of their flagship systems …

News

Monthly Roundup – March 2022

March is new registration month, and it’s a golden opportunity to use video to make the …

News

Auto retail industry video production reaches all-time high

Video production in automotive retailing continues to reach record levels, with more than 12.1 million CitNOW …

News

Monthly Roundup – February 2022

This month, we’re focusing on how we can help you get even more from your CitNOW …

News

Monthly Roundup – January 2022

Happy New Year! We’re excited about moving forward in 2022 and providing further technology and product …

News

Log4J Vulnerability

On Friday, December 9, 2021, a new vulnerability was disclosed in the Apache Log4j module. This …

News

Majority of potential car buyers more inclined to purchase after first receiving a remote part exchange valuation

A consumer survey conducted by the CitNOW Group found that more than half (57%) of car …

News

Monthly Roundup – December 2021

As this is our last newsletter for 2021, we’d like to wish everyone an enjoyable festive …

News

Introducing our NEW Next Generation Apps

We’re pleased to announce a brand new look for our suite of apps. Following months of …

News

15% increase in personalised videos propels CitNOW past 60m video milestone

CitNOW, the digital communications specialist, has passed the landmark total of 60 million videos produced using…

News

Monthly Roundup – November 2021

As we come towards the end of the year, we’re looking ahead towards how our increasing …

News

Monthly Roundup – October 2021

I’d like to firstly say a huge thank you to everyone who voted for us as …

News

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

News

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

News

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

News

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

News

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

News

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

News

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

News

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

News

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

News

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

News

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

News

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

News

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

News

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

News

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

News

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

News

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

News

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

News

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

News

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

News

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

News

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

News

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

News

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

News

CitNOW and Keyloop strengthen collaboration to maximise impact of sales and workshop videos

CitNOW is integrating its industry-leading personalised video communications tool with Keyloop’s Autoline Revision…

News

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

News

iVendi integration with CitNOW allows finance options to be launched from dealer videos

A new integration between iVendi and CitNOW allows a sophisticated range of finance options to be …

News

CitNOW Revealed as a Founding Member of Hub 365

Hub 365 will leverage the combined services, software and insight of the automotive industry’s leading suppliers…

News

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater …

News

CitNOW introduces product enhancements as engagement with video hits all-time high

CitNOW is introducing a range of product enhancements that will enable retailers to expand the contactless …

News

CitNOW enhances apps with Live Video feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

News

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

News

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

News

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

News

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

News

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

News

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

News

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

News

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

News

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

News

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

News

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

News

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

News

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

News

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

News

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

News

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

News

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

News

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

News

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

News

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

News

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

News

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

News

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

News

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

News

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

News

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

News

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

News

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

News

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

News

CitNOW Monthly Newsletter – February 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

We are headliners at the Sytner Group’s Elite Technician Challenge

We will be supporting Sytner Group’s Elite Technician Challenge next month!  We are going to be …

News

CitNOW Monthly Newsletter – January 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW Monthly Newsletter – December 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Nearly one in six used car buyers would ignore an online ad without video

Used car buyers increasingly relying on video to decide their next car purchase, with nearly one …

News

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Carol Fairchild joins CitNOW with 18 years of experience in the automotive industry New Commercial Director …

News

Judging a car by its cover: bodywork images rated most important by used car buyers

Two thirds rate bodywork imagery as essential when buying used cars Bodywork imagery more important than …

News

CitNOW Monthly Newsletter – November 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

CitNOW has bolstered its platform with several new features to enhance personalisation and image quality, as …

News

Success at AM Live 2018

CitNOW was video best practice sponsor at AM’s one-day event where we spent the day discussing video, …

News

CitNOW Monthly Newsletter – October 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

Transparency key for retailers as mechanical reliability tops used buyer concerns

Nearly three quarters of buyers most concerned about mechanical reliability in used car market CitNOW study …

News

Customer service could drive used car sales further as buyers demand first-hand experience

Nearly three quarters of used car buyers expect customer service to be as good as when …

News

CitNOW named among UK’s Best International Export SMEs

Automotive video pioneer shortlisted in The Telegraph Trade Awards 2018 CitNOW named among UK’s Best International…

News

CitNOW Monthly Newsletter – September 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

New General Director appointed to lead CitNOW USA

David Guillory brings over 35 years of experience in automotive retailing to the role As a …

News

Buyers steering toward used cars, says CitNOW

Research reveals at least half of buyers turning to the used market for their next purchase …

News

Automotive video pioneer CitNOW records Sunday Times Hiscox Tech Track 100 place for third year

CitNOW ranked among Britain’s fastest-growing tech companies Automotive video innovator named among tech elite for…

News

CitNOW Monthly Newsletter – August 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

News

The 10 hidden surprises customers love most as CitNOW names most iconic car feature

CitNOW reveals the innovative and bizarre features car owners love most Volkswagen Golf GTI golf ball …

News

CitNOW achieves ISO 27001 data security standard

Video technology pioneer passed independent data security assessment conducted by British Assessment Bureau…

News

CitNOW Monthly Newsletter – Awards Special – July 2018

Welcome to our Awards Special newsletter, we’ve focused on our winners to give you even more …

News

CitNOW names top automotive video presenters of 2018

Automotive video technology expert CitNOW names the winners of its fourth annual Video Awards ‘Best Overall …

News

CitNOW trophy cabinet grows with ‘Video Provider’ win

CitNOW triumphs in Car Dealer Power 2018 awards with a third ‘Video Provider of the Year’ …

News

CitNOW Monthly Newsletter – June 2018

At CitNOW this month: Who made the cut this year?: We’ve announced the shortlist for this year’s …

News

Automotive industry’s best video presenters shortlist announced ahead of CitNOW Awards 2018

Shortlist for top automotive video communications awards revealed across four categories Total of 948 submissions makes…

News

CitNOW promotes Sarah Sylvester to Head of Customer Service

CitNOW’s Sarah Sylvester appointed Head of Customer Service Former CitNOW Head of Business Development to spearhead…

News

Transparency is top priority for workshops post-MOT changes, says CitNOW

MOT changes are an opportunity to improve customer satisfaction through transparent communications Nearly 75% drivers…

News

CitNOW announces final call for automotive video presenters ahead of 2018 Video Awards

Annual CitNOW Video Awards recognise best use of video in the automotive industry Confirmed judging panel comprised…

News

CitNOW appoints new General Director for Nordic and Baltic markets

CitNOW names Kristian Krapper General Director for Nordic and Baltic markets Appointment follows recent investment from…

News

Essex Auto Group doubles workshop video output using CitNOW

Essex Auto Group rolls out CitNOW Workshop across the network Personalised video communications double across the…

News

Automotive video secures overseas customers for prestige retailers in the UK

Independent prestige car retailer Maundrell reports boost in overseas custom after adopting CitNOW video technology The…

News

CitNOW announces new categories and sponsors for 2018 CitNOW Video Awards

CitNOW Video Awards 2018 to honour the best use of automotive video technology in the automotive …

News

CitNOW expands automotive video and image platform with Interior 360

CitNOW announces enhancements to its Web Video and Smart Image app for automotive sales professionals Interior …

News

Investment sparks major European expansion plan for CitNOW

In its 10th anniversary year, CitNOW sets sights on rapid growth in Europe and UK New …

News

Consumer demand for transparency sees personalised video explosion

A record number of personalised video communications sent in 2017 17 and 18 millionth video milestones …

News

Buoyant used market to get tech boost in 2018, says CitNOW

Used car market set to outperform new sales in 2017 Number of used cars sold on …