Monthly Roundup – March 2023

This month, we’ve got plenty of insights and information for you: helping to transform your sales …

New data points to high demand for video in sales and aftersales

New research has highlighted how video continues to have a very significant impact on purchase decisions …

Monthly Roundup – February 2023

With Valentine’s Day approaching, what better time to celebrate the videos we love? As you continue …

Monthly Roundup – January 2023

As 2023 gets underway, we’ve had time over the festive break to reflect on the past …

Monthly Roundup – December 2022

Firstly, let me say how great it was to see so many of you at AM …

CitNOW collaborates with Salesforce to offer seamless customer communications

CitNOW, the leading digital communications specialist in automotive retailing, has become one of the first official…

Monthly Roundup – November 2022

With AM Live just around the corner, we are excited to announce that the CitNOW Group …

Join us at AM Live, 10th November, Birmingham

We are pleased to be attending AM Live along with the other members of CitNOW Group …

Monthly Roundup – October 2022

Our mission as a product team is to develop technology that helps retailers like you save …

CitNOW Group continues strategic expansion with acquisition of digital solutions provider Auto Imaging

Monthly Roundup – September 2022

This month, we’re focusing on how video can make a difference to the customer experience. After …

CitNOW Group continues growth with acquisition of Real Time Communications (RTC)

We are pleased to announce that RTC has joined the CitNOW Group family.  RTC is a …

Monthly Roundup – August 2022

With lots of enquiries coming your way ahead of the new 72-plate registration, there’s plenty you …

CitNOW Group secures significant new private equity investment

CitNOW Group has secured significant new investment from leading mid-market private equity investor Livingbridge,…

Technology and Process – A Revolution in Auto Retailing

CitNOW Group has recently worked in partnership with Auto Retail Network to examine technology and process …

Monthly Roundup – July 2022

It’s vital for all of us to stay on the pulse of changing customer expectations, and …

Monthly Roundup – June 2022

We’re delighted to have won the AM Awards Supplier of the Year category for the third …

Monthly Roundup – May 2022

We’ve worked hard to increase the innovation within all of our solutions, across CitNOW, Dealerweb and …

Monthly Roundup – April 2022

We’re delighted to have announced all the winners and highly commended entries from our 2021 Digital …

Retailers must embrace new communication methods to connect with younger car buyers

As automotive retailing becomes a more omnichannel experience, it’s important that businesses consider how their…

CitNOW Group continues international growth with acquisition of Web1on1

The CitNOW Group is continuing to expand its international portfolio with the acquisition of Web1on1, Europe’s…

CitNOW announces Digital Spotlight Awards winners

CitNOW, the automotive retail industry’s leading communications specialist, has announced the latest winners of its…

CitNOW and Dealerweb integrate tech to improve customer interactions and increase conversion rates

CitNOW and Dealerweb, both part of the CitNOW Group, have integrated elements of their flagship systems …

Monthly Roundup – March 2022

March is new registration month, and it’s a golden opportunity to use video to make the …

Auto retail industry video production reaches all-time high

Video production in automotive retailing continues to reach record levels, with more than 12.1 million CitNOW …

Monthly Roundup – February 2022

This month, we’re focusing on how we can help you get even more from your CitNOW …

Monthly Roundup – January 2022

Happy New Year! We’re excited about moving forward in 2022 and providing further technology and product …

Log4J Vulnerability

On Friday, December 9, 2021, a new vulnerability was disclosed in the Apache Log4j module. This …

Majority of potential car buyers more inclined to purchase after first receiving a remote part exchange valuation

A consumer survey conducted by the CitNOW Group found that more than half (57%) of car …

Monthly Roundup – December 2021

As this is our last newsletter for 2021, we’d like to wish everyone an enjoyable festive …

Introducing our NEW Next Generation Apps

We’re pleased to announce a brand new look for our suite of apps. Following months of …

15% increase in personalised videos propels CitNOW past 60m video milestone

CitNOW, the digital communications specialist, has passed the landmark total of 60 million videos produced using…

Monthly Roundup – November 2021

As we come towards the end of the year, we’re looking ahead towards how our increasing …

Monthly Roundup – October 2021

I’d like to firstly say a huge thank you to everyone who voted for us as …

Monthly Roundup – September 2021

As summer turns towards autumn and the initial challenges of reopening subsides, it’s time to explore …

Bumper partners with CitNOW to embed interest-free payments in eVHCs across Europe

Bumper has announced a major expansion of its partnership with CitNOW which will see its Buy-Now-Pay-Later …

Shortlisted for the AM Awards Supplier of the Year

We are delighted to be shortlisted for the AM Awards in their “Supplier of the Year” …

Monthly Roundup – August 2021

Relative normality is back with us all and it’s clear that the videos you’re all creating …

The CitNOW Group launches its first Graduate Programme

The CitNOW Group has launched its first ever Graduate Programme to recruit new talent interested in …

Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my …

The CitNOW Group continues international expansion with acquisition of Reef Business Systems and Quik

The CitNOW Group is growing its international footprint with the acquisition of Quik, an integrated dealership …

Looking to expand its digital footprint in U.S. dealerships, U.K.-based CitNOW acquires Quik.

Quik. is an integrated cloud-based SaaS company that has pioneered industry-leading digital service technology in the…

Monthly Roundup – June 2021

The Great British summer is (just about!) upon us now, and with restrictions continuing to ease, …

Tootle removes part exchange pain with online tool for accurate and efficient valuations

Tootle, a new online sales platform, has launched today to simplify the part exchange process for …

Monthly Roundup – May 2021

We’ve seen our video numbers soar to new heights already this year, with over 3 million …

Drive Motor Retail rolls out CitNOW platform across entire network following 374% surge in video use

Drive Motor Retail Group has announced a substantial expansion of its partnership that will see CitNOW’s …

Making Diversity & Inclusion a Business Reality

In pursuit of moving diversity and inclusion (D&I) forward in the automotive industry, Auto Trader and …

Motor retailers missing vital opportunity to connect with female car buyers

Motor retailers could be missing a key opportunity to communicate effectively with female car buyers at …

Monthly Roundup – April 2021

Spring is very much in the air, and with lockdown restrictions gradually being eased, there’s much …

Proudly Sponsoring the 2021 Drivers of Change Programme

We are pleased to be supporting the Autocar’s Drivers of Change initiative again in 2021. The …

Monthly Roundup – March 2021

We all know that March usually means only one thing: new registration month. However whilst new …

Boost in video consumption can help retailers fill the customer EV knowledge gap

Almost half of consumers (47%) say they don’t know enough about electric vehicles (EVs) to feel …

Monthly Roundup – February 2021

As a new year gets underway in earnest, we’re taking a look at how customer attitudes …

Live video sessions between motor retailers and customers surge 244% during latest lockdown

Live video sessions between motor retailers and customers have increased dramatically over recent months in response…

CitNOW launches new awards programme to celebrate the best in automotive digital communications

CitNOW, the automotive industry’s leading communications specialist, has launched its new Digital Spotlight Awards,…

Monthly Roundup – January 2021

While last year was a challenging one for the automotive industry and the world as a …

The CitNOW Group expands its digital communications portfolio with the acquisition of Dealerweb

The CitNOW Group has completed the acquisition of Dealerweb , a leading provider of showroom systems. …

CitNOW launches Clarity powered by Dolby.io to revolutionise audio quality of dealership videos

CitNOW, the automotive industry’s leading digital communications specialist, has launched Clarity powered by Dolby.io,…

CitNOW and Keyloop strengthen collaboration to maximise impact of sales and workshop videos

CitNOW is integrating its industry-leading personalised video communications tool with Keyloop’s Autoline Revision…

CitNOW creates ‘How2CitNOW’ video series to help retailers enhance their digital communications

CitNOW, the automotive industry’s leading digital communications specialist, has created How2CitNOW, a weekly video…

iVendi integration with CitNOW allows finance options to be launched from dealer videos

A new integration between iVendi and CitNOW allows a sophisticated range of finance options to be …

CitNOW Revealed as a Founding Member of Hub 365

Hub 365 will leverage the combined services, software and insight of the automotive industry’s leading suppliers…

CitNOW partners with Auto Service Finance to offer ultimate payment flexibility in aftersales

CitNOW has announced a new partnership with Auto Service Finance (ASF) that will allow consumers greater …

CitNOW introduces product enhancements as engagement with video hits all-time high

CitNOW is introducing a range of product enhancements that will enable retailers to expand the contactless …

CitNOW enhances apps with Live Video feature

CitNOW has launched a new live video feature for retailers within it’s CitNOW Sales and Workshop …

CitNOW suspends all charges to support UK motor industry

As part of CitNOW’s commitment to supporting its customers and the industry, the company has announced …

Keeping you connected

We have been working closely with our markets around Europe who are much further into the …

CitNOW wins ‘Idea of the Year’ accolade at AUTOpro Awards

CitNOW has won the ‘Idea of the Year’ accolade at the AUTOpro Awards. Held by leading …

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW wins prestigious ‘Supplier of the Year’ accolade at 2020 AM Awards

CitNOW listed in 100 Top Exporters by Business & Innovation Magazine

Business & Innovation magazine has rated CitNOW as one of the top exporters in the Oxfordshire …

CitNOW shortlisted in 2020 AM Awards

CitNOW has proudly made the AM Awards 2020 shortlist

CitNOW reveals top automotive videos from 2019

At its fifth annual Video Awards ceremony. CitNOW has revealed the top automotive videos made using the …

Industry experts join CitNOW Video Awards judging panel

CitNOW has revealed a group of industry-leading figures as the judging panel for its 2019 Video …

CitNOW appoints Carol Fairchild as new Chief Customer Officer

CitNOW has appointed Carol Fairchild as Chief Customer Officer (CCO), stepping up from her former role …

Best video presenters in the automotive industry shortlisted for CitNOW Video Awards 2019

CitNOW has announced the shortlisted entries that will compete to win at the 2019 Video Awards …

Rise of video continues as CitNOW supports Drivers of Change initiative

CitNOW is sponsoring Drivers of Change, a new initiative for the automotive sector, as video continues …

CitNOW to showcase enhanced Web app at AM Live

CitNOW will be attending AM Live on November 7th, one of the UK’s biggest industry events …

CitNOW Monthly Newsletter – February 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – January 2020

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – December 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – November 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – October 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Final countdown to nominate automotive video champions ahead of CitNOW Video Awards 2019

CitNOW, the leading provider of automotive video technology, is offering a final call for nominations into …

CitNOW Monthly Newsletter – September 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW wins ‘Video Provider of the Year’ Award

CitNOW has been named the ‘Video Provider of the Year’ at the Car Dealer Power Awards.

Two thirds of UK drivers approve repair work remotely

Nearly two thirds of UK drivers prefer to approve repair work remotely, according to new research …

CitNOW partnership with AutoTrader enhanced, sees greater integration of 360-degree tech

CitNOW’s partnership with Auto Trader has seen its 360-degree imagery technology fully integrated into the digital…

CitNOW Monthly Newsletter – August 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

One in four car buyers will visit dealers’ websites first when researching a new vehicle purchase

More than a quarter of car buyers are likely to visit a retailer’s website first when …

CitNOW update brings greater flexibility and efficiency to improve user experience

CitNOW has released its summer update, introducing several new features to its suite of apps to …

CitNOW Monthly Newsletter – July 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Powertrain is car buyers’ most important factor in next purchase

UK drivers now consider a car’s powertrain to be the most important factor during the purchasing …

Two thirds of buyers not yet ready to buy online

Most buyers are not yet ready to purchase their next car online as the dealership remains …

CitNOW Monthly Newsletter – June 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Car-buyers more likely to visit dealerships than ever, says poll

Car-buyers are more inclined to visit dealerships than ever according to a study which suggests car …

Workshops becoming more diverse as CitNOW study reveals bright future for industry

A study by CitNOW* has revealed that 61% of automotive professionals have seen an increase in …

CitNOW Monthly Newsletter – May 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

The Sunday Times names CitNOW as one of UK’s fastest-growing SME exporters

Ranking eighth in The Sunday Times’ prestigious list of the UK’s fastest-growing SME exporters, CitNOW has …

Nine out of 10 motor industry pros say tech expertise will be crucial for long-term future

Nine out of ten motor industry professionals believe working with technology will be an increasingly important …

Electric and hybrid knowledge more important than traditional mechanical know-how

Nearly half of workshop technicians believe that they will need electric and hybrid technology know-how more …

CitNOW Monthly Newsletter – April 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Automotive video production reaches one million a month

The use of personalised videos in the automotive industry hit a major new landmark in March, …

One in five motor industry pros put personalised video among most important skills for future technicians

One in five automotive sector professionals believe personalised video expertise will be among the most important…

Drive Vauxhall and CitNOW put video learning in the spotlight

Drive Vauxhall has partnered with CitNOW to deliver a Group-wide video learning programme, including a two-week …

CitNOW Monthly Newsletter – March 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

Video helps determine Sytner Elite Technician winners in UK first

Sponsor CitNOW’s platform used in hard-fought finale “Video is here to stay” according to Sytner’s Director…

CitNOW Monthly Newsletter – February 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

We are headliners at the Sytner Group’s Elite Technician Challenge

We will be supporting Sytner Group’s Elite Technician Challenge next month!  We are going to be …

CitNOW Monthly Newsletter – January 2019

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW Monthly Newsletter – December 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

Nearly one in six used car buyers would ignore an online ad without video

Used car buyers increasingly relying on video to decide their next car purchase, with nearly one …

CitNOW bolsters leadership team with appointment of Commercial Director Carol Fairchild

Carol Fairchild joins CitNOW with 18 years of experience in the automotive industry New Commercial Director …

Judging a car by its cover: bodywork images rated most important by used car buyers

Two thirds rate bodywork imagery as essential when buying used cars Bodywork imagery more important than …

CitNOW Monthly Newsletter – November 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

CitNOW bolsters platform with enhanced personalisation and more intuitive photography

CitNOW has bolstered its platform with several new features to enhance personalisation and image quality, as …

Success at AM Live 2018

CitNOW was video best practice sponsor at AM’s one-day event where we spent the day discussing video, …

CitNOW Monthly Newsletter – October 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

Transparency key for retailers as mechanical reliability tops used buyer concerns

Nearly three quarters of buyers most concerned about mechanical reliability in used car market CitNOW study …

Customer service could drive used car sales further as buyers demand first-hand experience

Nearly three quarters of used car buyers expect customer service to be as good as when …

CitNOW named among UK’s Best International Export SMEs

Automotive video pioneer shortlisted in The Telegraph Trade Awards 2018 CitNOW named among UK’s Best International…

CitNOW Monthly Newsletter – September 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

New General Director appointed to lead CitNOW USA

David Guillory brings over 35 years of experience in automotive retailing to the role As a …

Buyers steering toward used cars, says CitNOW

Research reveals at least half of buyers turning to the used market for their next purchase …

Automotive video pioneer CitNOW records Sunday Times Hiscox Tech Track 100 place for third year

CitNOW ranked among Britain’s fastest-growing tech companies Automotive video innovator named among tech elite for…

CitNOW Monthly Newsletter – August 2018

Our regular newsletters are an easy way to keep up to date with our latest developments …

The 10 hidden surprises customers love most as CitNOW names most iconic car feature

CitNOW reveals the innovative and bizarre features car owners love most Volkswagen Golf GTI golf ball …

CitNOW achieves ISO 27001 data security standard

Video technology pioneer passed independent data security assessment conducted by British Assessment Bureau…

CitNOW Monthly Newsletter – Awards Special – July 2018

Welcome to our Awards Special newsletter, we’ve focused on our winners to give you even more …

CitNOW names top automotive video presenters of 2018

Automotive video technology expert CitNOW names the winners of its fourth annual Video Awards ‘Best Overall …

CitNOW trophy cabinet grows with ‘Video Provider’ win

CitNOW triumphs in Car Dealer Power 2018 awards with a third ‘Video Provider of the Year’ …

CitNOW Monthly Newsletter – June 2018

At CitNOW this month: Who made the cut this year?: We’ve announced the shortlist for this year’s …

Automotive industry’s best video presenters shortlist announced ahead of CitNOW Awards 2018

Shortlist for top automotive video communications awards revealed across four categories Total of 948 submissions makes…

CitNOW promotes Sarah Sylvester to Head of Customer Service

CitNOW’s Sarah Sylvester appointed Head of Customer Service Former CitNOW Head of Business Development to spearhead…

Transparency is top priority for workshops post-MOT changes, says CitNOW

MOT changes are an opportunity to improve customer satisfaction through transparent communications Nearly 75% drivers…

CitNOW announces final call for automotive video presenters ahead of 2018 Video Awards

Annual CitNOW Video Awards recognise best use of video in the automotive industry Confirmed judging panel comprised…

CitNOW appoints new General Director for Nordic and Baltic markets

CitNOW names Kristian Krapper General Director for Nordic and Baltic markets Appointment follows recent investment from…

Essex Auto Group doubles workshop video output using CitNOW

Essex Auto Group rolls out CitNOW Workshop across the network Personalised video communications double across the…

Automotive video secures overseas customers for prestige retailers in the UK

Independent prestige car retailer Maundrell reports boost in overseas custom after adopting CitNOW video technology The…

CitNOW announces new categories and sponsors for 2018 CitNOW Video Awards

CitNOW Video Awards 2018 to honour the best use of automotive video technology in the automotive …

CitNOW expands automotive video and image platform with Interior 360

CitNOW announces enhancements to its Web Video and Smart Image app for automotive sales professionals Interior …

Investment sparks major European expansion plan for CitNOW

In its 10th anniversary year, CitNOW sets sights on rapid growth in Europe and UK New …

Consumer demand for transparency sees personalised video explosion

A record number of personalised video communications sent in 2017 17 and 18 millionth video milestones …

Buoyant used market to get tech boost in 2018, says CitNOW

Used car market set to outperform new sales in 2017 Number of used cars sold on …