Essex Auto Group doubles workshop video output in just four months
Vehicle-separation anxiety is often second only to the fear of the inevitable bill. However, a personalised video sent to a customer clearly showing the work needed, or a clean bill of health, can go to great lengths in alleviating worry. The benefits to workshops are also clear: increased customer satisfaction and the quick approval of work by customers remotely.
Having heard about CitNOW’s user-friendly platform, the group opted for CitNOW Workshop and following the move it wasn’t long until the benefits shone through.