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Video Of The Month – August 2018

Retailer: Marshall Braintree SEAT Workshop

Steve from Marshall in Braintree, Essex provides clear and concise explanations showing a very clean underside of the car on the ramp in the SEAT workshop.

Continual reinforcement that ‘there’s nothing to worry about’ provides reassurance to the customer along with a visual journey of the various components Steve has checked.

Speaking with intonation, ease and clarity, Steve’s presentation skills are impressive. A very professional approach that will engender trust in the customer. Using a gauge Steve shows the tyres are fine but crucially provides an idea of when the customer should check again with a view to changing.

He even explains why a loose tray seems to be handing down, he had to remove the other half to access other parts of the vehicle and explains when the vehicle is due for an MOT, the vehicle will need a brake fluid change.

All in all, this video is informative and delivered in a friendly manner, the call to future action is naturally delivered as is the request for a five-star rating.