Document

What are the consumer trends shaping the modern customer experience? Find out in our latest white paper, Understanding the Modern-Day Buying Journey.

Get your copy

John Gill: Customer Success Team Leader

– What do you do as Customer Success team leader?

My role focuses on supporting CitNOW’s customers in getting the most out of their video toolkit. I have 3 Customer Success Specialists working with me on quickly triaging and resolving software issues and sharing insights into how and where video can make a difference. I have worked for CitNOW for just over 2 years. CitNOW is a rewarding and challenging place to work for those who like combining development with fun times.

– Have you ever got your own CitNOW video?

Yes! I purchased a car at the beginning of 2018 and I receive a fantastic video from Basingstoke Think Ford. The Sales Executive provided an update of my car and I picked it up on my birthday. I had a warm welcome and it made me feel very special.

– What are the priorities for Customer Success?

Our priority is to make our customer’s investment in video a successful one. We help do that by making sure customers feel part of the CitNOW community through quick and helpful resolution of any software, user or knowhow issues. Customer success is our success, so we endeavour to build good, ongoing relationships.

– What is the best way of getting hold of customer service?

If you have a question or service issues the best place to go is the CitNOW dashboard, click on the Support tab and Request Help. That will help ensure we have all the information we need to resolve your case. Alternatively, please call 01189 977 740 and one of our dedicated Customer Success Specialist will be happy to help.

– Where is home and what do you get up to?

I live in Wokingham, close to the office with my lovely wife (Lizzie) and my little girl, Lexie. Being in the Automotive trade I am bit of a petrol head and I love F1 and Moto GP bikes.