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CitNOW Digital Spotlight Awards 2021 – Highly Commended Best Customer Delight Video

TJ Costis, Sytner Sunningdale MINI

We always appreciate occasions where sales executives go above and beyond in the information they deliver to the customer through video. This is especially the case in aftersales care, and we felt TJ Costis’ submitted video deserved to be highly commended for its comprehensive handover information.

The video was recorded and sent to the customer on the day of handover. Not only did TJ thank the buyer for their custom, the video also came full of hints and tips to help them understand their new vehicle better, such as how to start the car, how to use the dashboard and the benefits of using the MINI app.

TJ uses Multipart excellently to add extra professionalism to the video and ends with a reminder to get in touch if any further help is needed. Given the video wasn’t expected by the customer, this kind of video will have helped them feel even more valued by the team at Sytner Sunningdale MINI.