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Monthly Roundup – July 2021

Having worked to improve customer experience in the motor industry for more than 20 years, my expectations are naturally quite high. And rightly so – most of the dealerships we work with do a great job in keeping their customers informed and excited about their purchases.

But in this month’s newsletter, I share my own experience of buying a car – which left me with a really helpful reminder on how (and how not) to manage the car buying experience. We’ve also put together a really practical 10-point checklist for video takers to use each time they click record, and some new CitNOW Academy modules to help you and your team get the most out of your CitNOW apps.

Read our full roundup here.