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Workshop Star of the Month – March 2022

Dick Lovett Bristol MINI – Tom Clee

Preparation often makes perfect with a vehicle health check video, as it makes for a smoother and slicker recording when the technician works his way around the car. A great example of this can be found from our Workshop Star of the Month for March, Tom Clee from Dick Lovett Bristol MINI.

As well as providing some verbal commentary, Tom had written or typed out lots of notes and measurement results prior to recording, so that the customer (who is hard of hearing) got the most clarity possible as to the condition of their car. For Tom to hold the written info and point to relevant areas of the car, he enlisted the help of a colleague to record the video. While this does take up two people’s time rather than one, it does demonstrate a strong commitment to giving the customer a top-quality service.

Overall, the video is easy to follow, informative, engaging and gives off the feeling of a thorough, professional experience. Nicely done, Tom!