Document

Find out how the workshop is becoming more digital, increasing its ability to perform better for both customers and dealerships.

Download now

Workshop Star of the Month – June 2021

Hendy Ford Eastleigh – Peter Lemarechal

While a good workshop video explains the different areas of work clearly, a great one captures clear and consistent visuals to back the explanations up. And that’s exactly what we’ve seen from our winner of Workshop Star of the Month for June, Peter Lemarechal from Hendy Ford in Eastleigh, Hampshire.

Peter gives good, detailed explanations into the tyre and brake measurements he makes. However, he supports this with close-ups on the areas in question and the different gauges used. Along with this, he provides close-up shots of the suspension and the exhaust, so that the customer is left in no doubt as to the condition of their vehicle.

All this is accompanied by a friendly and professional tone, a good explanation of the traffic light system used to flag up any potential issues, and a call-to-action that reminds the customer that a service advisor will be in touch. Congratulations, Peter, for a job well done recording a job well done!