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Digitise the remote vehicle appraisal experience

Want to provide fast, accurate and competitive part exchange valuations? Looking for a simple, seamless digital appraisal process? We’re here to help!

A women taking a photo of her car while parked on her drive

Product Overview

CitNOW Appraise is a fully digital vehicle appraisal tool which simplifies the part exchange process and helps you to grow your used vehicle stock inventory.

With no account creation or app download required, your customers can simply submit video footage and photos online which you can review remotely – saving you time and money.

You can then provide fast, accurate, no hassle, first time valuations, avoiding the need for any awkward customer conversations.

Key Features

A web page with 2 arrows depicting website Integration

Bespoke branding

CitNOW Appraise can be adapted to a retailer'd bespoke branding as well as providing the option for multi-branding.

A camera

Customer asset capture

Present customers with the ability to capture photos and a video – in browser - in the order you choose.

A branded email template

Custom communication templates

Bespoke templates created for your own individual use case, giving you more flexibility to communicate effectively.

A mobile device showing the CitNOW Sales App

CitNOW Sales integration

Integrate with CitNOW Sales for a seamless transition directly from their CitNOW video presentation page, boosting part exchange conversion rates.

A chat conversation

Customer questions

Ability to obtain answers to specific questions by presenting the customer with a bespoke series of questions during the process.

A person using Appraise on a mobile device

Customer guidance video & screen

An intuitive customer experience incorporating a useful guidance video and instructions to elevate the customer experience.

Key Benefits

A laptop screen showing a valuation in progress

Fully Digital

Online process with automated workflows achievable, generated by customer activity on your website, meaning zero manual effort for you.

A car with a valuation slider above


From the submitted video footage and photos, retailers can provide accurate valuations eliminating the need for any uncomfortable customer conversations with customers around vehicle valuation.

A car in a circle with a tick, the car shows areas where marks have been spotted


Through customers' detailed vehicle overviews, you gain enhanced confidence in the vehicle's quality and resale value.

CitNOW Appraise digital dashboard


No download needed, fully digital vehicle appraisal - meaning the ultimate convenience for you and your customers.

Appraise Integrations