A huge well done to Evan Irons-Crocker of Blackstock Ford & Lincoln for being awarded CitNOW Video Star. This video stands out with the great camera work and clear confident commentary from the technician which will help build trust with the customer watching the video. Evan makes great use of visual aids by using the gauges to explain the condition of the vehicle’s tires and brakes, further building trust with the customer as they can see the readings on the equipment for themselves.
Following on from talking to the customer the Service Advisor said this, “ the customer loved the video, it helped him to understand what was going on with his vehicle’s health. The video was excellent and our customer was thrilled, the technician spoke loud and clear and had confidence in what was happening”
Well done Evan!