Digital Spotlight Logo in White and Yellow

Submit your video nomination for the Digital Spotlight Awards today! Nominate either through the Dashboard or directly through our website.

Enter now

OEM Programme Consultant

  • Location: Paris, France
  • Closing Date: 26 May 2021

The Role

The OEM Programme Consultant role will be pivotal to the successful conversion and retention of the Groupe Renault opportunity.

Global Programmes is a growing area of the CitNOW business and focuses on the largest clients and global opportunities. A global programme, by definition, is a central or regional client relationship at a senior level. This is generally, but not always, an OEM, with multi-market approval and CitNOW installations. CitNOW Global Programmes include, BMW Group, Ford, Mercedes-Benz and Porsche. Recent senior stakeholder conversations and positive progress with Groupe Renault suggest that Renault will be added to the growing list of CitNOW Global Programmes.

Key Responsibilities:
  • Work with Renault key stakeholders to ensure that CitNOW fits with and complements the Renault Digital Aftersales and Sales Journey
  • Work with Renault key stakeholders to agree a CitNOW central recommendation, market introductions and roll out plan
  • Work with the CitNOW central Marketing team to create and collect the assets required to support the Renault plan – Case Studies, testimonials, user surveys, communication/sign up portals etc
  • Work with key Renault to develop and implement a multi-market roll-out plan ensuring that all markets in scope are prioritised to accelerate implementation
  • Liaise with market GD’s to ensure that market level introductions are picked up in a timely manner and proactively progressed
  • Manage progress and status communication back to Renault to ensure that all key stakeholders remain engaged
  • Ensure that Renault reporting is set up and implemented and the needs and expectations of all key stakeholders are considered
  • Ensure we have a robust onboarding plan for the first 30 days and beyond monitoring uptake, usage to ensure we capitalise on this relationship
  • Build strong relationships with key Renault stakeholders centrally and in the agreed markets
  • Ensure that communication and implementation prioritisation plans are developed and agreed in conjunction with the relevant Renault central and market stakeholders and with CitNOW central and markets teams
  • Visit markets in scope, where required and possible to build and leverage relationships with local Renault and CitNOW teams
Knowledge and Skills:
  • A passion for technology
  • Previous automotive experience
  • Fluent in written and spoken French and English languages
  • A customer focussed approach with excellent communication skills
  • Excellent organisational skills, able to set priorities, and responsive to customer requests
  • Positive, organised, proactive with excellent problem-solving skills
  • The ability to work well as part of a fast-paced team and works to their own initiative
  • Network: has a network of contacts and positive relationships within the Renault brand and a broad understanding of Renault strategy and core objectives
  • Interpersonal Skills: enthusiastic with a can-do attitude, works well with others, supportive, motivates others, shares credit, cooperates, professionally represents the business by being the voice of the business, self-confident, dynamic, accepts responsibility
  • Organisational Skills: punctual and attentive, high levels of attention to detail, coordinates tasks, manages projects effectively, meets deadlines, sets goals, keeps control of plans, proactively arranges activities, multi-tasks
  • Acceptability: personal style must not be abrasive to colleagues or clients
  • Problem Analysis: ability to understand the main problem, identify the potential causes and propose solutions
  • Critical Thinking: gather facts, handle the details of the issue, reason logically and provide the advantages and disadvantages of the proposed action
  • Initiative: draw actions and ideas to actively influence the solution
  • Commitment: belief that the job role can add value to the company. Effort is made for the job role and for the organisation
  • Teamwork: ability to participate and contribute to the overall effectiveness of the information systems throughout the organisation

To Apply

Please send your CV to