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Marketing & Client Services Manager

  • Location: Berlin, Germany
  • Closing Date: 25 March 2020

The role

  • Work with General Director to develop, support and execute the DACH Marketing/PR communication plan
  • Work with the central Marketing team to create and collect the assets required to support DACH communication plan – Mailings, events, advertising, communication/sign up portals, PR, etc.
  • Work with General Director and DACH team members to support Client service activities
  • Back office support for field team members

Key Responsibilities

  • Ensure that Marketing/PR communication plans are developed and executed
  • Work with CitNOW Marketing Team to ensure consistent Marketing and Communication approach
  • Work closely with Customer Support/Client service to ensure clients are receiving a high level of customer satisfaction through first class Customer Service
  • Ensure that any conflict with clients regarding service delivery is reported and resolved to the satisfaction of all parties
  • Compile, maintain and generate accurate data and reports to support sales and prospect activity
  • Support field sales people/client service manager on a daily basis
  • Backup for Berlin office based administration

What kind of person are we looking for?

  • Marketing/communication background
  • A customer focused approach with excellent communication skills
  • Excellent organisational skills, able to set priorities, and responsive to customer requests
  • Positive, organised, proactive with excellent problem-solving skills
  • Able to work well as part of a fast-paced team and works to own initiative
  • A passion for technology
  • Fluent in German and English is a prerequisite

Why work for us?

Of course, providing solutions to these isn’t possible unless we have a world class team. Luckily, we do. We have some of the industry’s brightest minds working here. Why?

Well, as well as offering an exciting working environment, and colleagues that will inspire you, we offer our employees leading marketplace benefits.

In 2018, we received backing from private equity firm, Tenzing, to continue developing our role market leader position and are looking for driven, smart people to join our team to be a part of this new, exciting phase.

Benefits:

  • Work from home opportunities
  • Company events & social hours
  • Bonus scheme

Job Types: Full-time, Permanent

To Apply

Please send your CV to rachel.pendlebury@citnow.com or apply through Indeed.