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Account Manager

  • Location: UK - Field-based
  • Closing Date: 28 July 2022

The Role

The Client Services team at CitNOW are recruiting for an Account Manager to join them in creating long-term, trusted relationships with our customers. The Account Managers role is to develop a partnership relationship with allocated customers and ensure that all activities drive the retention of these accounts.

This is a field-based position with regular travel to customer sites and ad-hoc travel to our offices in Wokingham as required.

Key Responsibilities:
  • Build and maintain exceptional customer relationships with existing clients
  • Be responsible for managing existing accounts across a large defined territory and have full ownership of all account management and retention activities
  • Collaborate with other sales colleagues to continue the development of best practice and new prospecting techniques
  • Manage and develop client relationships across allocated accounts.
  • Manage the day to day and operational client partnership/relationship ensuring all deliverables are achieved to time, quality and budget
  • Establish and develop multi-level contacts and networks within allocated accounts and brands as part of the account review process
  • Conduct account management reviews with allocated accounts at a Group level and at site level as required
  • Implement the agreed business activities for all nominated accounts to drive growth and ensure retention
  • Identify growth opportunities through a partnership approach
  • Work with the business development and onboarding teams to successfully onboard new client accounts immediately prior to and post-contract signing supporting the full transition to Client Services
  • Work closely with the Customer Service team to ensure clients are receiving a high level of customer satisfaction through first-class support at 1st and 2nd line level
  • Ensure all contact activity, business information and details are kept current within Salesforce
  • Own the customers’ subscriptions to ensure they are configured to achieve the group’s goals and usage is as desired
You must have:
  • A full UK driving licence is essential
  • Excellent telephone skills/a confident communicator
  • Previous experience working in the Automotive industry is desirable
  • Knowledge and experience of using Salesforce is desirable
  • Technical proficiency with Outlook, MS Office, including Word, Excel and PowerPoint

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

To Apply

Please send your CV to hr@citnow.com.