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Account Director – France

  • Location: France - Field based
  • Closing Date: 30 August 2022

The Role

The Account Director will be responsible for delivering an outstanding customer experience to our customer base in France, supported by a Customer Success Manager. This is a key role in the market to assist us with our key Customer KPI’s – retention, utilisation and customer growth.

Key Responsibilities:
Account Management
  • Personally manage nominated key accounts with specific focus on developing appropriate and effective relationships at all levels
  • Steer, manage and develop client relationships across nominated key accounts
  • Manage the client interface within nominated clients ensuring all deliverables are achieved to time, quality and budget
  • Establish and develop multi-level contacts and networks within nominated key accounts, brands and geographic areas
  • Conduct account management reviews remotely and face to face with nominated key accounts according to the governance cadence agreed
  • Work closely with the Customer Support team to ensure clients are receiving a high level of customer satisfaction through first class customer support
Stakeholder Management
  • Manage personal stakeholder interactions and develop appropriate and effective relationships with stakeholders at all levels
  • Share best practice with other Key Account Managers and the wider team to build knowledge and inform any changes to products and services
  • Ensure that any conflict with clients regarding service delivery is reported and resolved to the satisfaction of all parties
  • Document business plans for each key account to support both stakeholder management and business development deliverables
  • Create and deliver compelling presentations, engage audiences of senior decision makers as part of the account review process
  • Personally follow the client services and other internal processes to achieve the deliverables
  • Personally follow the business reporting and documentation processes to ensure all reporting requirements are completed accurately and on time
Business Development
  • Work together with the Business Development team to deliver business development projects and targets across dedicated accounts
  • Proactively identify CitNOW prospects across nominated key accounts with a contact plan to introduce CitNOW products and services
  • Present the companies products and services remotely and face to face to existing and potential customer groups
  • Work both independently, and collaboratively with other members of the CitNOW team, on specific sales opportunities
  • Represent the business at conferences, trade fairs and networking events
Reporting & Analysis
  • Analyse nominated key account client performance, identify development areas and develop strategies to continually drive improved performance and sales
  • Capture, document and report on client/prospect feedback and competitor activity using Salesforce
  • Compile, maintain and generate accurate data and reports to support sales and prospect activity
Project Management
  • Coordinate and drive projects across key accounts as agreed with the allocated project team
  • Implement all projects ensuring they achieve their deliverables and are on time and to budget
Performance Management
  • Manage the performance of project deliverables from the allocated sources as part of the project delivery team
  • Build and maintain exceptional customer relationships with existing clients
  • Be responsible for managing existing accounts across a large defined territory and have full ownership of all account management and retention activities
  • Collaborate with other colleagues to continue the development of best practice and new prospecting techniques
Knowledge & Skills:
  • Account Management experience of engagement at strategic and operational level with existing clients and targeted prospects within the automotive industry
  • Experience of dealing with senior stakeholders
  • Proven expertise in managing a high volume of client accounts
  • Experience in the development and delivery of account based projects
  • Demonstrated ability to execute results against strategy and meet critical deadlines
  • High level of commercial awareness with an ability to recognise and exploit opportunity for growth, retention and profit
  • Good negotiating skills and financially astute, able to drive account profitability whilst ensuring the appropriate controls are in place
  • Able to motivate and inspire others to embrace change
  • Able to present and communicate remotely or face to face effectively captivating the audience’s imagination leading to engagement
  • High level of interpersonal skills: works well with others, sensitive, supportive, motivates others, shares credit, cooperates, professionally represents the business, self-confident, enthusiastic, dynamic, accepts responsibility, ambitious, with an appetite for working in an entrepreneurial environment
  • Happy to promote a collaborative team environment that fosters creativity, innovation and high performance
  • Used to travelling in pursuit of business needs
  • “Can do” attitude; able to identify problems, take ownership, gain the cooperation of others and provide solutions
  • Writes clearly and concisely, speaks effectively and listens attentively

To Apply

Please send your CV to hr@citnow.com.