Expectations. We all have them. Of ourselves, of our families, of our colleagues. Before you buy a cup of coffee from Starbucks, you have an expectation of the service you will receive, the price you will pay, the taste of the product. Those expectations form a large part of our satisfaction with … [Read more...]
An Amazon Customer Experience For Your Dealership
March 7, 2012 by 1 Comment
Have you ever had an 'Amazon' experience? Many of us have, some of us swear by them. Although their price is competitive, they’re not always the cheapest, but I invariably choose them over cheaper rivals because I trust them. Its not only trust they have instilled in their … [Read more...]
